Calabrio WFM vs. Workforce.com

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Calabrio WFM
Score 8.2 out of 10
N/A
Formerly Teleopti, Calabrio WFM may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution.N/A
Workforce.com
Score 8.0 out of 10
Small Businesses (1-50 employees)
A complete suite of Employee Scheduling, Attendance, Time Off Management, Onboarding and Labor Law Compliance features designed to make workforces successful.N/A
Pricing
Calabrio WFMWorkforce.com
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Calabrio WFMWorkforce.com
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Calabrio WFMWorkforce.com
Best Alternatives
Calabrio WFMWorkforce.com
Small Businesses
8x8 Contact Center
8x8 Contact Center
Score 8.8 out of 10
When I Work
When I Work
Score 7.2 out of 10
Medium-sized Companies
Zoom Contact Center
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Score 8.4 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.1 out of 10
Enterprises
Genesys Multicloud CX (discontinued)
Genesys Multicloud CX (discontinued)
Score 8.0 out of 10
Hubstaff
Hubstaff
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Calabrio WFMWorkforce.com
Likelihood to Recommend
10.0
(10 ratings)
-
(0 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
Calabrio WFMWorkforce.com
Likelihood to Recommend
Verint
Calabrio Teleopti WFM is widely used in our organization, and once we've gotten the hang of it, it's very simple to use. We can manage the entries to each employee's task lists, plan the turns that each teleworker will cover, and swap turns as needed. We can also automate the completion of scheduled management tasks and calculate how much time each employee spends at the company. This application, in general, ensures increased productivity on the call center platform.
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Tanda, Inc. dba Workforce
No answers on this topic
Pros
Verint
  • Schedule management is intuitive and easy to follow
  • The ability for agents to request and swap shifts works well
  • Agent tools for viewing schedules and requests is user friendly
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Tanda, Inc. dba Workforce
No answers on this topic
Cons
Verint
  • System uptime. We use their cloud solution and unfortunately there's been a number of outages.
  • PTO management, could use more features like waitlisting, time off canceling and offline management
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Tanda, Inc. dba Workforce
No answers on this topic
Usability
Verint
It serves my needs perfectly, but it sometimes glitches where you press a link and it downloads the page instead of opens it.
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Tanda, Inc. dba Workforce
No answers on this topic
Alternatives Considered
Verint
I have worked for other smaller companies that have just used excel sheets to manage scheduling and it was a complete mess. This is a complete and utter 180 in that scheduling is so simplified and creates/causes basically zero conflict among staff.
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Tanda, Inc. dba Workforce
No answers on this topic
Return on Investment
Verint
  • They must work to update the characteristics of the integrated items so that they can be better in general based on user demand.
  • In general, the software is very easy to use and offers a wide range of working functions.
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Tanda, Inc. dba Workforce
No answers on this topic
ScreenShots

Workforce.com Screenshots

Screenshot of Visualize demand in 15 minute increments throughout the day.Screenshot of Create recurring shift patterns over any period.Screenshot of Add special events and comments  to your schedule. Block out PTO requests during busy periods.Screenshot of Customize schedule metrics. View multiple locations at once.Screenshot of Auto-approve complying shifts and manage exceptions daily.Screenshot of Systematically manage federal, state and local Wage and Hourly compliance.