What users are saying about
11 Ratings
15 Ratings
11 Ratings
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Score 9.5 out of 100
15 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Calibre

Calibre is the right tool if you have a a need for a shared knowledge management system whereby users can collectively access a shared pool of digital content. It eliminates scattered resources that your user base may have and replaces them with a single repository with version management that serves all major devices. The only situation I wouldn't suggest using library is when you have vast digital media libraries that contain DRM. Calibre doesn't handle DRM well. We've largely avoided this problem because our library is from DRM free publishers.
Anonymous | TrustRadius Reviewer

Verint Monet

For scheduling and staffing purposes. Plotting advance leaves is giving us an overview of our staffing. It's suitable for real-time management as well as it's auto-updating every time our agents change their status. A better view of each and every agent's adherence. I love how it's helping me with my daily scheduling.
Anonymous | TrustRadius Reviewer

Pros

Calibre

  • Reformatting publications.
  • eBook editing.
  • Publication organization.
Julia Dye | TrustRadius Reviewer

Verint Monet

  • Scheduling daily activities
  • Agent reports
  • Real-time adherence monitoring
Anonymous | TrustRadius Reviewer

Cons

Calibre

  • The UI is ancient and was cumbersome even then.
  • The intelligence of the converter for PDF to ebook is very hit or miss and doesn't always produce satisfactory results.
  • It requires a physical connection to your machine. This would be the perfect tool if it had remote cloud-based operation.
Randolph Ramirez | TrustRadius Reviewer

Verint Monet

  • Data feeding has been a concern for multi-channeled contact center
  • It only does basic scheduling functionalities
  • It only does basic forecasting functionalities
  • It only does basic intraday functionalities
  • Could offer some WFM consultation even after the implementation
  • Never partner with a co-vendor ie telephony platform like talkdesk if the tool isn't fully integrated
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Calibre

No score
No answers yet
No answers on this topic

Verint Monet

Verint Monet 1.0
Based on 1 answer
Because it's almost a year and they still haven't fixed the issues we're having in terms of feeding data from Talkdesk OMNIchannel, as promised.
Anonymous | TrustRadius Reviewer

Usability

Calibre

No score
No answers yet
No answers on this topic

Verint Monet

Verint Monet 3.0
Based on 1 answer
Because the data feed for Chat and Email won't work and I can't forecast w/o the feed or I had to manually import data which consumes a lot of time
Anonymous | TrustRadius Reviewer

Support Rating

Calibre

Calibre 8.4
Based on 3 answers
Not only has the customer support for Calibre been great, but the community surrounding it is great too. Users are ready and willing to jump in to help you solve a particular issue you're encountering with Calibre. As a result, I've expanded what we do with Calibre quite a bit through community support of its plugin infrastructure.
Anonymous | TrustRadius Reviewer

Verint Monet

Verint Monet 5.0
Based on 1 answer
It's hard to report using their new platform. They ask lots of requirements that I think they can replicate. Or better yet, have a call with their customers to get the ticket resolved quicker
Anonymous | TrustRadius Reviewer

Alternatives Considered

Calibre

Calibre, like Acrobat, offers the user the ability to be able to view a digital ebook whether from online or off-line. But Acrobat can only open PDF files. Calibre can open & convert multiple digital file formats.
Paul Li | TrustRadius Reviewer

Verint Monet

So far, we're getting positive feedback from our team after using Verint Monet. It's very user-friendly and easy to navigate. All information is very straightforward. I liked the notification part every time that there's someone who is out of adherence as it's helping us to correct and coach any behavioral concern.
Anonymous | TrustRadius Reviewer

Return on Investment

Calibre

  • Saves hours of time each week.
  • Updates as we need so we're always at the industry standard.
Julia Dye | TrustRadius Reviewer

Verint Monet

  • Positive in a way [because] we can manage our daily staffing.
  • [It helps] planning [the] schedule ahead of time.
  • [It would be] best if we [could] customize the interface based on [the] company's aesthetic.
Anonymous | TrustRadius Reviewer

Pricing Details

Calibre

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Verint Monet

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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