What users are saying about
13 Ratings
13 Ratings
13 Ratings
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Score 8 out of 100
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Attribute Ratings

  • Calibre is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

9.0

Calibre

90%
5 Ratings
8.5

Verint Monet

85%
4 Ratings

Likelihood to Renew

Calibre

N/A
0 Ratings
5.8

Verint Monet

58%
2 Ratings

Usability

Calibre

N/A
0 Ratings
3.0

Verint Monet

30%
1 Rating

Support Rating

8.5

Calibre

85%
4 Ratings
5.0

Verint Monet

50%
1 Rating

Likelihood to Recommend

HigherGround, Inc.

Without a doubt, we have loved this software because of how easy it is to use and how useful it has been for us. We have been able to supervise communications between employees, customers, and suppliers, monitoring that our rules and policies are met at all scales, improving performance and productivity at work.
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Verint

Verint Monet has been a great tool for someone, like myself, who has had little to no WFM experience the opportunity to learn and grow along with learning and utilizing the tool. One of the biggest contributors to this success, I feel, is the Verint Monet support team. Our contact center has been able to build a rapport with them and they have a clear understanding of our needs.
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Pros

HigherGround, Inc.

  • Management of multiple formats - Calibre does an excellent job handling multiple copies of digital media in different formats, making it available to users in their choice of format.
  • Robust plug-in system - Calibre has a robust plugin system that support extensibility from it's wide user base. Anything from managing metadata to integration with other applications.
  • Built in reader - Calibre has a built in reader for digital media files, enabling users to view the content before deciding to download the content to their device.
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Verint

  • Scheduling daily activities
  • Agent reports
  • Real-time adherence monitoring
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Cons

HigherGround, Inc.

  • I'd like to see more customization.
  • More plugins and plugin notifications.
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Verint

  • Should better show chart for better analysis.
  • Filter is resetting every time I open the tool.
  • Some reports can be included or combined in one place.
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Pricing Details

Calibre

Starting Price

Editions & Modules

Calibre editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Verint Monet

    Starting Price

    Editions & Modules

    Verint Monet editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      HigherGround, Inc.

      No answers on this topic

      Verint

      Because it's almost a year and they still haven't fixed the issues we're having in terms of feeding data from Talkdesk OMNIchannel, as promised.
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      Usability

      HigherGround, Inc.

      No answers on this topic

      Verint

      Because the data feed for Chat and Email won't work and I can't forecast w/o the feed or I had to manually import data which consumes a lot of time
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      Support Rating

      HigherGround, Inc.

      Not only has the customer support for Calibre been great, but the community surrounding it is great too. Users are ready and willing to jump in to help you solve a particular issue you're encountering with Calibre. As a result, I've expanded what we do with Calibre quite a bit through community support of its plugin infrastructure.
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      Verint

      It's hard to report using their new platform. They ask lots of requirements that I think they can replicate. Or better yet, have a call with their customers to get the ticket resolved quicker
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      Alternatives Considered

      HigherGround, Inc.

      Calibre, like Acrobat, offers the user the ability to be able to view a digital ebook whether from online or off-line. But Acrobat can only open PDF files. Calibre can open & convert multiple digital file formats.
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      Verint

      I have had the opportunity to see many of the other Verint Monet products at Engage but our Contact Center does not use them or have a need to at this time.
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      Return on Investment

      HigherGround, Inc.

      • Increased the learning time of my team.
      • Allowed for easy exchange of lengthy documents.
      • Provided more up to date general knowledge for the departments.
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      Verint

      • Positive in a way [because] we can manage our daily staffing.
      • [It helps] planning [the] schedule ahead of time.
      • [It would be] best if we [could] customize the interface based on [the] company's aesthetic.
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