[Verint Monet:] My New Secretary!
November 24, 2021
[Verint Monet:] My New Secretary!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Monet
Verint [Monet] has been very helpful with my daily activities. This is my calendar and dictates what I should work and focus on for the day. It has been very helpful for me to manage my schedule. Aside from that, this has been very helpful in giving me real-time adherence [to] my agents.
Pros
- Scheduling daily activities
- Agent reports
- Real-time adherence monitoring
Cons
- Simplification of reports [could be improved].
- [It would be nice to have] one place where all reports can be generated.
- Visuals can still be improved.
- Real-time adherence
- Schedule management
- Reporting
- Positive in a way [because] we can manage our daily staffing.
- [It helps] planning [the] schedule ahead of time.
- [It would be] best if we [could] customize the interface based on [the] company's aesthetic.
- Avaya Cloud Office, Calabrio Teleopti WFM and Genesys Multicloud CX (formerly Genesys Engage)
Verint Monet is user-friendly and so easy to understand even for first-time users. It can be fully maximized not just by admin, but also by agents. Reporting and analytics have been made simple and easy to create an analysis with. It's not complicated to use Verint Monet at all! So far, it exceeds our expectations.
Do you think Verint Monet delivers good value for the price?
Yes
Are you happy with Verint Monet's feature set?
Yes
Did Verint Monet live up to sales and marketing promises?
Yes
Did implementation of Verint Monet go as expected?
Yes
Would you buy Verint Monet again?
Yes
Comments
Please log in to join the conversation