[Verint Monet:] My New Secretary!
November 24, 2021

[Verint Monet:] My New Secretary!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Monet

Verint [Monet] has been very helpful with my daily activities. This is my calendar and dictates what I should work and focus on for the day. It has been very helpful for me to manage my schedule. Aside from that, this has been very helpful in giving me real-time adherence [to] my agents.
  • Scheduling daily activities
  • Agent reports
  • Real-time adherence monitoring
  • Simplification of reports [could be improved].
  • [It would be nice to have] one place where all reports can be generated.
  • Visuals can still be improved.
  • Real-time adherence
  • Schedule management
  • Reporting
  • Positive in a way [because] we can manage our daily staffing.
  • [It helps] planning [the] schedule ahead of time.
  • [It would be] best if we [could] customize the interface based on [the] company's aesthetic.
Verint Monet is user-friendly and so easy to understand even for first-time users. It can be fully maximized not just by admin, but also by agents. Reporting and analytics have been made simple and easy to create an analysis with. It's not complicated to use Verint Monet at all! So far, it exceeds our expectations.

Do you think Verint Monet delivers good value for the price?

Yes

Are you happy with Verint Monet's feature set?

Yes

Did Verint Monet live up to sales and marketing promises?

Yes

Did implementation of Verint Monet go as expected?

Yes

Would you buy Verint Monet again?

Yes

Very well suited to my daily tasks and process. First, it helps me a lot in terms of managing my schedule. Second, it helps me closely monitor my agents through real-time adherence. Reporting is really good as well to help give [me] more insight into the company's performance. Really good so far!