Call SWEET! vs. NICE CXone
Call SWEET! vs. NICE CXone
Product | Rating | Most Used By | Product Summary | Starting Price |
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Call SWEET! | N/A | Call SWEET! is a call center software offering from DATEL Software Solutions LLC. | N/A | |
NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user |
Call SWEET! | NICE CXone | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Call SWEET! | NICE CXone | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Call SWEET! | NICE CXone | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Call SWEET! | NICE CXone | |
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Likelihood to Recommend | - (0 ratings) | 8.4 (578 ratings) |
Likelihood to Renew | - (0 ratings) | 9.4 (24 ratings) |
Usability | - (0 ratings) | 8.3 (552 ratings) |
Availability | - (0 ratings) | 3.7 (7 ratings) |
Performance | - (0 ratings) | 9.2 (7 ratings) |
Support Rating | - (0 ratings) | 7.9 (5 ratings) |
In-Person Training | - (0 ratings) | 3.0 (4 ratings) |
Online Training | - (0 ratings) | 7.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (8 ratings) |
Configurability | - (0 ratings) | 7.0 (4 ratings) |
Ease of integration | - (0 ratings) | 7.0 (4 ratings) |
Product Scalability | - (0 ratings) | 6.7 (7 ratings) |
Vendor post-sale | - (0 ratings) | 4.4 (5 ratings) |
Vendor pre-sale | - (0 ratings) | 4.4 (5 ratings) |
Call SWEET! | NICE CXone | |
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Likelihood to Recommend | DATEL Software Solutions LLC No answers on this topic | NICE Systems |
Pros | DATEL Software Solutions LLC No answers on this topic | NICE Systems |
Cons | DATEL Software Solutions LLC No answers on this topic | NICE Systems |
Likelihood to Renew | DATEL Software Solutions LLC No answers on this topic | NICE Systems |
Usability | DATEL Software Solutions LLC No answers on this topic | NICE Systems |
Reliability and Availability | DATEL Software Solutions LLC No answers on this topic | NICE Systems |
Performance | DATEL Software Solutions LLC No answers on this topic | NICE Systems |
Support Rating | DATEL Software Solutions LLC No answers on this topic | NICE Systems |
In-Person Training | DATEL Software Solutions LLC No answers on this topic | NICE Systems |
Online Training | DATEL Software Solutions LLC No answers on this topic | NICE Systems |
Implementation Rating | DATEL Software Solutions LLC No answers on this topic | NICE Systems |
Alternatives Considered | DATEL Software Solutions LLC No answers on this topic | NICE Systems |
Scalability | DATEL Software Solutions LLC No answers on this topic | NICE Systems |
Return on Investment | DATEL Software Solutions LLC No answers on this topic | NICE Systems |
ScreenShots | NICE CXone Screenshots |