CallHippo vs. Phone.com

CallHippo

Phone.com

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
CallHippo	Score 8.1 out of 10	N/A	CallHippo is an on-demand Voice-over-Internet Protocol (VoIP) based Virtual Phone System. CallHippo allows startups and businesses to get local phone numbers instantly from over 50+ countries around the world. The vendor says the easy to use interface and robust backend architecture enables businesses to set up their phone system within less than 3 minutes. The CallHippo platform allows deployment of a flexible telephony network, wherever an…	N/A
Phone.com	Score 10.0 out of 10	N/A	Phone.com is a cloud based VoIP solution from the company of the same name in Newark, New Jersey, with video conferencing, business phone, and optional premium features (e.g. live receptionist). The company boasts 30,000 businesses as users of its cloud-based communication and collaboration solutions.	$12.99 per month

Pricing

CallHippo

Phone.com

Editions & Modules

No answers on this topic

IP Phone Connection: $4.99
per month, per device
Phone Numbers: $4.99
per month
Call Recording: $7.99
per month
Basic Users: $12.99
per user, per month
Plus Users: $19.99
per user, per month
Pro Users: $29.99
per user, per month
Lice Receptionist: Starting at $90
per month
Global Phone Numbers: Starting at $4.99
per month
International Dialing: Vary Rates

Offerings

Pricing Offerings
CallHippo	Phone.com
Free Trial
Yes	No
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

$5 Per Number

No setup fee

Additional Details

—

20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.

More Pricing Information

Community Pulse
	CallHippo	Phone.com

Features

CallHippo

Phone.com

Call Management

Comparison of Call Management features of Product A and Product B
	CallHippo 6.8 5 Ratings 20% below category average	Phone.com 10.0 2 Ratings 18% above category average
Answering rules	7.15 Ratings	10.02 Ratings
Call recording	6.15 Ratings	10.02 Ratings
Call park	7.35 Ratings	10.01 Ratings
Call screening	00 Ratings	10.02 Ratings
Message alerts	00 Ratings	10.02 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	CallHippo 5.4 5 Ratings 39% below category average	Phone.com 10.0 2 Ratings 22% above category average
Mobile app for Android	5.45 Ratings	10.01 Ratings
Mobile app for iOS	00 Ratings	10.01 Ratings

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	CallHippo - Ratings	Phone.com 10.0 2 Ratings 22% above category average
Hosted PBX	00 Ratings	10.02 Ratings
Multi-level Interactive Voice Response (IVR)	00 Ratings	10.02 Ratings
User templates	00 Ratings	10.02 Ratings
Call reports	00 Ratings	10.02 Ratings
Directory of employee names	00 Ratings	10.02 Ratings

VoIP system collaboration

Comparison of VoIP system collaboration features of Product A and Product B
	CallHippo - Ratings	Phone.com 10.0 1 Ratings 22% above category average
Audio conferencing	00 Ratings	10.01 Ratings
Instant messaging	00 Ratings	10.01 Ratings

Best Alternatives
	CallHippo	Phone.com
Small Businesses	CloudTalk Score 7.5 out of 10	CloudTalk Score 7.5 out of 10
Medium-sized Companies	CloudTalk Score 7.5 out of 10	CloudTalk Score 7.5 out of 10
Enterprises	Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10	Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	CallHippo	Phone.com
Likelihood to Recommend	5.6 (5 ratings)	10.0 (2 ratings)
Likelihood to Renew	8.9 (2 ratings)	- (0 ratings)
Support Rating	1.0 (1 ratings)	- (0 ratings)

User Testimonials
	CallHippo	Phone.com
Likelihood to Recommend	CallHippo Calling abroad to international clients, while we use international number then response rate increases. Also, the client also prefers their country's number to respond. The pricing part is less appropriate. I believe they should be charged only for calling services. The name is also not suitable like what is Hippo means in the name. The person who uses this service is a Hippo? Incentivized Mohit Sharma Director & Chief Operating Officer Read full review	Phone.com Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features. Incentivized Bill Artinger Support Lead Read full review
Pros	CallHippo No positive sides at all. AŞ Ahmet Şener CMO (Chief Marketing Officer) Read full review	Phone.com Customer service and live chat are amazing Simple, straight forward Easy to setup Affordable Incentivized Carlos Crameri CEO (Chief Executive Officer) Read full review
Cons	CallHippo Waiting for iOS mobile app Incentivized DR David Rabada Marketing Manager Read full review	Phone.com Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes Incentivized Bill Artinger Support Lead Read full review
Likelihood to Renew	CallHippo It's the need of my team to perform well and it's increasing the possibility of getting more business. Clients also have more trust while responding when they saw their country's number rather than any other country's unknown number. Incentivized Mohit Sharma Director & Chief Operating Officer Read full review	Phone.com No answers on this topic
Support Rating	CallHippo Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service. AŞ Ahmet Şener CMO (Chief Marketing Officer) Read full review	Phone.com No answers on this topic
Alternatives Considered	CallHippo All of them. This seemed to be the best until they got us down. Tristan Desechenes COO Read full review	Phone.com No answers on this topic
Return on Investment	CallHippo Call to all countries supported making it easy to connect. Last resort to make calls Easy to use Incentivized Verified User Anonymous Read full review	Phone.com Reduced cost and improved our efficiency - all reps love it. Incentivized Carlos Crameri CEO (Chief Executive Officer) Read full review
ScreenShots		Phone.com Screenshots