Run away, there are many alternatives way better than them.
February 22, 2021

Run away, there are many alternatives way better than them.

Ahmet Şener | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with CallHippo

The company promised us a working virtual number and did not deliver and asked for random documents they did not ask for before.

They also charged my credit card for the full year even though we enrolled for a monthly trial. They are saying it was because we used their coupon that worked for their monthly payment. It was a misunderstanding on our side and the result is a full-year charge.

I will be pressing charges in India, the EU, and the USA. Remember, whenever you are not pressing charges for scams and overcharges like this - you are encouraging the company to hurt other people.

For others coming along - DO NOT PURCHASE ANYTHING FROM THEM.
  • No positive sides at all.
  • Hidden charges.
  • Not delivering the basic services promised.
  • No refunds if you are unhappy.
  • Very suspicious modes of operating.
  • We lost a lot of money by using them.
  • We had internal issues due to the hidden fees charged by them.
  • We lost a lot of time when finding a lawyer in India to charge them.
In truth - we did not look into other alternatives as we were lazy. We thought we'd give it a try for a month for a small fee. Little did we know they would set us up to lose 18x the monthly amount.

Do you think CallHippo delivers good value for the price?

No

Are you happy with CallHippo's feature set?

No

Did CallHippo live up to sales and marketing promises?

No

Did implementation of CallHippo go as expected?

No

Would you buy CallHippo again?

No

Simple route: There are plenty of other alternatives on this market that offer the same service. They are not even competitive in terms of pricing, please use them and save everyone the headache.

There is not a single scenario you can be happy with this organization who thrive on undeserved payments.

CallHippo Feature Ratings

Answering rules
1
Call recording
1
Call park
1
Mobile app for Android
1

Using CallHippo

2 - Sales & marketing + executive.
The only skill required is not picking them for what it's worth. The rest is unnecessary information as they are a company that underdelivers and overcharges.
  • We wanted to have a virtual number that would catch incoming calls but they weren't able to provide it.
  • We are learning to leave negative reviews on sites like TrustRadius. We are hiring interns to scour the internet for review sites to try to put a stop for these scam artists.
We don't have to renew for 18 months anyway since they charged our company credit card the annual fee however when the time comes we won't be renewing but you can never be sure since they will charge it anyway without our consent.

CallHippo Support

Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
ProsCons
Good followup
Kept well informed
Slow Resolution
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
We purchased a lot of things and most of them were done by misleading us. I'm sure at the price point we paid (300+USD for one month) we are eligible for premium support.
Yes it was exceptional in the manner that they were able to prove themselves right even though it was far from it being the case. The compelling evidence they brought in the form of screenshots worked to clear their conscience.