Camunda vs. ibi iProcess (discontinued) vs. SAP NetWeaver BPM

Camunda Platform is well suited for scenarios where there are different stages in a business flow and the flow is driven by user action at each stage. For example placing of an order on an ecommerce platform. Depending on whether user was able to make the payment or not the workflow would go to dispatch or retry stage. Now the retry stage would trigger further actions like sending follow up emails etc. Likewise, dispatch stage would have a different set of actions. Since every order is important and we need to know where it stands, using Camunda Platform is imperative. Camunda Platform might not be a right choice where just a one off thing needs to be done. For example, uploading of product information by user or periodic processing of heavy images by a worker. These are all either one step processes or periodic automated processes where we can track the status without using a business modeler like Camunda Platform.

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iProcess is a perfect BPM tool that has been able to solve complex business problems and situations, but with time newer and easier to use tools have also been developed by competing companies and thus this tool needs to evolve with the competition. Newer and more easy to use tools are also available from TIBCO as well such as AMX BPM.

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It is well suited when we need to integrate business processes with SAP ERP and SAP CRM - the solution can be integrated with business rules/procedures defined in SAP ERP/CRM and NetWeaver can be used to monitor the rules and flag off exceptions. When there are multiple workflows running, it tends to slow down running of these processes. Also, it entirely depends on SAP portal for it to run efficiently.

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• Asynchronous functionality of Camunda Platform and different types of gateways.

• Performance. TIBCO iProcess is the most performant BPM I've even seen.
• Manage large workloads. It can handle tens of thousands users and groups, hundreds of thousand or million live cases.
• It can also manage very large and complex process definitions.
• Very stable, once you get your business process up and running it is very stable.

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• Virtual paper trail. Iterations of process and current documentation are all stored as "artifacts", leaving a great trail.
• Configuration of users. BPM somewhat magically determines which users will be impacted and automates rules.
• A pro (that is also a con) is the design interface. If you know what you are doing, it is incredibly powerful and malleable.

• Camunda expects that you will develop your own user interfaces. This is either a benefit or a barrier depending on your perspective on packaged UI.
• As an open source vendor, Camunda is under-covered in analyst reports.

• It is complex to use.
• The official support for the tool is not available anymore through TIBCO.

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• Live readings would be nice.
• Easier to maneuver
• Work with all systems with the press of one keystroke

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As a big fan of SAP in general, the BPM solution fits right in with all the other things SAP does well, and does it with incredible efficiency

It integrates all the BPM principles along with the great user interface and independent modules and engines. All the modules are separate and stand alone and thus provides easier understanding and ease of support.

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Camunda provides pretty standard product support offerings.

We have our own tech support for systems, I would say they probably could use more training on it, I don't really think it's anything regarding the SAP system, but more the knowledge they have on the system itself. It seems to take longer for them to fix any issues we may come across.

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Lacks good documentation. Training and documentation is geared towards those who are already technically adept. Does not have as many data integrations as other full fledged products. Paid version of Camunda is not as fully fledged as other products.

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iProcess is a previous generation product, it lacks OSGi and cloud so it is seen as "old". Due to this, it is difficult to choose new installations. All other options seem shiny in comparison. But regarding performance and stability, it is still unsurpassed.

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I found the initial setup of NetWeaver is much simpler than other products especially in an SAP environment where we have SAP ERP/HRM/CRM as it can be well integrated with other SAP products. The only drawback is the need/dependency on SAP Portal. It is better suited in an environment where SAP ERP is running.

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• The positive impact is that we are able to ensure the business process is being followed and that results in orders getting processed successfully leading to customer satisfaction and revenue
• Another positive impact is that we are able to track any anomalies and any errors in the order flow and retry them so that users don't have a negative experience.
• A negative point is that it is an overhead to maintain so there is significant engineering effort getting invested there

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• Numbers are difficult to crunch, the best impact is that you always know the status of a single business case and the system runs fast and smoothly; your users will forget what waiting is.
• Case tracking is perfectly accurate, having that you can extract statistical data and predict and optimize your business very accurately.
• TIBCO iProcess administrators must be quite skilled; that increases your overall costs so the ROI will be delayed a bit.

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• Helped us harness integrated benefit from having SAP ERP/CRM by leveraging NetWeaver to define business processes/rules and monitor exceptions
• Did not have any negative experience except for the fact that at times when multiple rules run, it can be somewhat slow

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