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Old but good!
October 07, 2019

Old but good!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TIBCO iProcess

TIBCO iProcess is used by the technology and order fulfillment departments throughout the engineering segment. The product is the sole business management tool for processing orders and service requests.
All the orders usually pass through the BPM tools for orchestration and fulfillment activities and are transferred from one department to another based on the architecture of the process flow through swim lanes schema, which is a feature of the iProcess tool.
  • Connects perfectly with other TIBCO tools.
  • Transaction orchestrations through iDecisions.
  • Handles a large number of transactions without any problems.
  • Perfect and easy to use GUIs.
  • It is complex to use.
  • The official support for the tool is not available anymore through TIBCO.
  • Tibco iProcess has helped automate numerous processes and reduced manual intervention to a minimal.
  • High ROI.
TIBCO iProcess was developed before all the rest of the BPM tools, but Tibco did not release newer versions and decided to sunset the product rather than continuing it. For this reason, the rest of the BPM tools have taken over the market and are more easily implementable. Many opensource tools are also available in the market.

Do you think TIBCO iProcess delivers good value for the price?

Yes

Are you happy with TIBCO iProcess's feature set?

Yes

Did TIBCO iProcess live up to sales and marketing promises?

Yes

Did implementation of TIBCO iProcess go as expected?

Yes

Would you buy TIBCO iProcess again?

Yes

iProcess is a perfect BPM tool that has been able to solve complex business problems and situations, but with time newer and easier to use tools have also been developed by competing companies and thus this tool needs to evolve with the competition. Newer and more easy to use tools are also available from TIBCO as well such as AMX BPM.

TIBCO iProcess Feature Ratings

8.4
Process designer
9
Process simulation
9
Business rules engine
8
SOA support
9
Process player
8
Support for modeling languages
7
Form builder
8
Model execution
9
Collaboration ()
Not Rated
7.7
Dashboards
9
Standard reports
7
Custom reports
7
Content Management Capabilties ()
Not Rated

Using TIBCO iProcess

IT Development and Support Teams.
Engineering and Solutions teams.
The IT support and Development teams use the product to develop and orchestration and fulfillment processes and the engineering department used the general interface module of the iprocess to implement the solutions at the customer site to manage the inventory and the products along with the respective orders for commercial and private customers alike.
  • Order management
  • Process Management
  • Order Fulfillment and Orchestration
  • To assign Tasks to engineers
  • To manage inventory
  • To Integrate the SOA tools
  • Add Further Automation
  • Add Data Dashboards
  • Add Defect managements

Evaluating TIBCO iProcess and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
  • Vendor Reputation
  • Existing Relationship with the Vendor
We will review the current products available in the market for varies factors such as price, support tenure, expected life of product support, Latest features, ROI, MeanTime to Process and varioes other factors to evaluate and compare iProcess with the latest products such as Oracle BPM,PEGA BPM or some opensource BPM Tools as well.

TIBCO iProcess Support

ProsCons
Quick Resolution
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Difficult to get immediate help
Yes
There were two instances when Tibco Support provided exceptional support for the product and one of them is when the iProcess engine was down and we were not able to start it again even after multiple attempts and root cause analysis and at that time we contacted the support team and the support team helped to rectify the issue in out temp location issues and memory issues.Another instance was when we wanted to upgrade out server machines and to move the current system to the new servers the support team provided great support.

Using TIBCO iProcess

ProsCons
Like to use
Well integrated
Feel confident using
Requires technical support
Lots to learn
  • Modeler
  • Conductor
  • General Interface
  • Conductor
  • General Interface
It integrates all the BPM principles along with the great user interface and independent modules and engines.
All the modules are separate and stand alone and thus provides easier understanding and ease of support.