Camunda vs. Trisotech Digital Enterprise Suite

Camunda Platform is well suited for scenarios where there are different stages in a business flow and the flow is driven by user action at each stage. For example placing of an order on an ecommerce platform. Depending on whether user was able to make the payment or not the workflow would go to dispatch or retry stage. Now the retry stage would trigger further actions like sending follow up emails etc. Likewise, dispatch stage would have a different set of actions. Since every order is important and we need to know where it stands, using Camunda Platform is imperative. Camunda Platform might not be a right choice where just a one off thing needs to be done. For example, uploading of product information by user or periodic processing of heavy images by a worker. These are all either one step processes or periodic automated processes where we can track the status without using a business modeler like Camunda Platform.

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In my experience, Trisotech Digital Enterprise Suite works well as a tool used by business analyts, process experts, and technology based teams who manage knowledge centrally. In my opinion, it does not work great as a fully fledged knowledge management system with wiki articles, decentralised knowledge management, and governance. Using Trisotech Digital Enterprise Suite with SharePoint, Confluence, or a similar tool would work better, however there are downsides to this approach.

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• Asynchronous functionality of Camunda Platform and different types of gateways.

• Business logic modelling
• Business process flows
• Business rules

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• Camunda expects that you will develop your own user interfaces. This is either a benefit or a barrier depending on your perspective on packaged UI.
• As an open source vendor, Camunda is under-covered in analyst reports.

• Ease of use
• Modern interface design
• Licensing and distrubution

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Despite Trisotech Digital Enterprise Suite's great set of features, it's fit will depend on the structure of your business, how you operate, and more importantly - how you want to operate. For us it doesn't provide a complete solution, as we desire to decentralise knowledge management approach with a modern, easy to use system.

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Camunda provides pretty standard product support offerings.

Lacks good documentation. Training and documentation is geared towards those who are already technically adept. Does not have as many data integrations as other full fledged products. Paid version of Camunda is not as fully fledged as other products.

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Trisotech Digital Enterprise Suite thrives as a process modelling tool, however, in my opinion, it does not compete with SharePoint, which remains a key platform in knowledge management due to it's modern design, ease of use, and ability to customise and manage permissions and sharing easily. I think Process Manager from Nintext also provides better tools for managing knowledge.

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• The positive impact is that we are able to ensure the business process is being followed and that results in orders getting processed successfully leading to customer satisfaction and revenue
• Another positive impact is that we are able to track any anomalies and any errors in the order flow and retry them so that users don't have a negative experience.
• A negative point is that it is an overhead to maintain so there is significant engineering effort getting invested there

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Independently Invited by TrustRadius

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• Standardising processes
• Centralising business logic
• Modelling processess

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info