Canon MPS vs. Printanista

It is hard to manage a printing environment in a large organization. With the use of Canon MPS, we can maintain the print environment easily. It has helped to improve our whole printing experience

We only use it to track meters and ink levels. But it's well suited for that as that is the most important thing to track, and the website does it well. As far as when it's less appropriate, I'm not sure, as we use it only when it's needed, and it does its job.

Incentivized

• It makes and keeps records about all the work which are done by that system.
• It helps us to make better decisions and manage the resources that we have.
• The dashboard is full if information and managing and monitoring can be done easily.
• For different jobs cost can be calculated separately.

• It allows me to gather and organize meter data in relevant and useful ways. It works very well with MS Excel spreadsheets.
• It provides complete meter data so that you can provide your Sales dept. with enough useful information so that eventual upgrade proposals can be constructed. It also provides real information that tells how much print volume may or may not have to suggest changes to a customer fleet of printers.
• It is also simple enough for customers with smaller printer fleets so that you can isolate certain areas of the meter data that may prove useful in certain applications.

Incentivized

• Reporting and alerting features should be improved.
• New user should have some idea before starting to use this service.

• The helpdesk and support is useless. I literally know more about the product than they do.
• The onsites and connection to central is unreliable. We have to hire an extra employee just to keep this running.
• The programers don't think about or test the patches the push out. Onistes break after they update central
• Some machines will show up in the MIB walk but wont actually show up on the device page. Thier solution is to create a new account. They don't have the technical capacity to figure out why it is doing this.
• Just a very unreliable product that we have multiple tickets a week open that they seem to never be able to resolve

Incentivized

There support team is excellent. Always willing to help us, something goes wrong.

Canon has an excellent reputation for printers. Also, their consulting and marketing team were excellent. Besides, we got a recommendation from other people.

Printanista doesn't do much differently from other products in the same class. They are all relatively easy to deploy and monitor print levels. Most of the time, the printer readings are accurate and allow you to make sure a customer's print environment is running smoothly. Printanista works about the same amount of time as a Printix application.

Incentivized

• Canon MPS has helped to reduce our printing cost dramatically.
• Now we can manage the print environment easily without using lots of staff.

• Tremendous ROI for billing
• Alerts are accurate
• The interface is fairly easy to navigate and figure things out.
• It could use improvement for some Xerox devices, as it lists some models as " . " instead of the model name.
• This has saved us tens of thousands per year instead of sending techs to collect meters.
• The latest version of this product allows you to access the interface of the device, from the cloud dashboard instead of having to remote on to a user's workstation and then get to the device. This is cutting-edge technology without a doubt.

Incentivized