Canon MPS vs. OpenText RightFax

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Canon MPS
Score 10.0 out of 10
N/A
Canon offers managed print services.N/A
OpenText RightFax
Score 6.6 out of 10
N/A
Captaris was acquired by OpenText in November, 2008. Their technology was the basis for OpenText Fax Solutions. These solutions include several levels of service, including OpenText RightFax, an enterprise fax server, and RightFax Managed Service which is hosted by OpenText.N/A
Pricing
Canon MPSOpenText RightFax
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
Canon MPSOpenText RightFax
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Canon MPSOpenText RightFax
Top Pros
Top Cons
Best Alternatives
Canon MPSOpenText RightFax
Small Businesses

No answers on this topic

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Medium-sized Companies

No answers on this topic

OpenText XM Fax
OpenText XM Fax
Score 10.0 out of 10
Enterprises

No answers on this topic

OpenText XM Fax
OpenText XM Fax
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Canon MPSOpenText RightFax
Likelihood to Recommend
10.0
(1 ratings)
6.6
(3 ratings)
Support Rating
10.0
(1 ratings)
10.0
(2 ratings)
User Testimonials
Canon MPSOpenText RightFax
Likelihood to Recommend
Canon Inc
It is hard to manage a printing environment in a large organization. With the use of Canon MPS, we can maintain the print environment easily. It has helped to improve our whole printing experience
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OpenText
[OpenText] RightFax is a great way to eliminate the need of physical fax machines and the need for analog lines to manage these faxes. When the Internet is down [OpenText] RightFax workflow becomes useless so a secondary network is required if you decide to eliminate physical fax machines completely. It the long run it saves time and money of paper/maintenance on physical machines.
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Pros
Canon Inc
  • It makes and keeps records about all the work which are done by that system.
  • It helps us to make better decisions and manage the resources that we have.
  • The dashboard is full if information and managing and monitoring can be done easily.
  • For different jobs cost can be calculated separately.
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OpenText
  • The customer routing inbound fax traffic
  • Gateway to the new RightFax 2100 gateway
  • Ability to verify Faxes
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Cons
Canon Inc
  • Reporting and alerting features should be improved.
  • New user should have some idea before starting to use this service.
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OpenText
  • Reporting can be done a bit better. The current iteration is pretty powerful and can give you more than you need.
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Support Rating
Canon Inc
There support team is excellent. Always willing to help us, something goes wrong.
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OpenText
OpenText Fax Support is wonderful! They really go the extra mile to support their customers. So far, they've been able to address simple and complex issues. A big plus is the fact that they are very pleasant on the phone. They do not get upset at the customer and have great follow up on any tickets opened.
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Alternatives Considered
Canon Inc
Canon has an excellent reputation for printers. Also, their consulting and marketing team were excellent. Besides, we got a recommendation from other people.
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OpenText
I think Concord has better administrative dashboards and the cloud based system makes it easy to access from anywhere without requiring VPN connection. The Shared queue management in Concord is more complex and are not as easy to use as it is with [OpenText] RightFax. Concord cost more to operate.
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Return on Investment
Canon Inc
  • Canon MPS has helped to reduce our printing cost dramatically.
  • Now we can manage the print environment easily without using lots of staff.
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OpenText
  • I am not evolved in this info.
  • It takes a lot of resources to manage this product.
  • It is cheaper than other solutions.
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ScreenShots