Canon MPS vs. OpenText RightFax

It is hard to manage a printing environment in a large organization. With the use of Canon MPS, we can maintain the print environment easily. It has helped to improve our whole printing experience

[OpenText] RightFax is a great way to eliminate the need of physical fax machines and the need for analog lines to manage these faxes. When the Internet is down [OpenText] RightFax workflow becomes useless so a secondary network is required if you decide to eliminate physical fax machines completely. It the long run it saves time and money of paper/maintenance on physical machines.

• It makes and keeps records about all the work which are done by that system.
• It helps us to make better decisions and manage the resources that we have.
• The dashboard is full if information and managing and monitoring can be done easily.
• For different jobs cost can be calculated separately.

• The customer routing inbound fax traffic
• Gateway to the new RightFax 2100 gateway
• Ability to verify Faxes

• Reporting and alerting features should be improved.
• New user should have some idea before starting to use this service.

• Reporting can be done a bit better. The current iteration is pretty powerful and can give you more than you need.

There support team is excellent. Always willing to help us, something goes wrong.

OpenText Fax Support is wonderful! They really go the extra mile to support their customers. So far, they've been able to address simple and complex issues. A big plus is the fact that they are very pleasant on the phone. They do not get upset at the customer and have great follow up on any tickets opened.

Canon has an excellent reputation for printers. Also, their consulting and marketing team were excellent. Besides, we got a recommendation from other people.

I think Concord has better administrative dashboards and the cloud based system makes it easy to access from anywhere without requiring VPN connection. The Shared queue management in Concord is more complex and are not as easy to use as it is with [OpenText] RightFax. Concord cost more to operate.

• Canon MPS has helped to reduce our printing cost dramatically.
• Now we can manage the print environment easily without using lots of staff.

• I am not evolved in this info.
• It takes a lot of resources to manage this product.
• It is cheaper than other solutions.