OpenText RightFax

OpenText RightFax Reviews

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Ed Davis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We currently are using [OpenText] RightFax to manage all inbound faxing for each location. We are also using [OpenText] RightFax to manage all outbound faxing for end users. End user have a dashboard were they can see all of there fax traffic as well has any other account that they are a delegate on. They have the ability to easy transfer faxes as needed. The inbound traffic is integrated with a document management system that prevents us from having to print out faxes.
  • Can easy transfer faxes between end users
  • Faxes can be sent straight to email
  • Very easy to setup and manage
  • Better details on failed fax messages
  • Drag and drop ability to transfer faxes
  • Integration with G Suites
[OpenText] RightFax is a great way to eliminate the need of physical fax machines and the need for analog lines to manage these faxes. When the Internet is down [OpenText] RightFax workflow becomes useless so a secondary network is required if you decide to eliminate physical fax machines completely. It the long run it saves time and money of paper/maintenance on physical machines.
Score 3 out of 10
Vetted Review
Verified User
Review Source
We use [OpenText RightFax] to renew prescriptions and order new ones as well. We currently use this product in the hospital and also in the Doctors offices. Having the managers administer their users is great as it frees us up to manage the system itself. Once [OpenText] Rightfax is setup [it] is easy to use.
  • The customer routing inbound fax traffic
  • Gateway to the new RightFax 2100 gateway
  • Ability to verify Faxes
  • Being able to upgrade this product
  • Make it easier for users to verify the faxes
  • Working with support could use improvement.
We are currently having a lot of issues with this product with being able to get it to work in our environment with out having to reboot the [OpenText] RightFax server multiple times a week. I know a lot of this is due to our complex environment with multiple systems.
October 17, 2019

RightFax gets it Right!

Score 9 out of 10
Vetted Review
Verified User
Review Source
In our environment, we utilize OpenText's RightFax Solution throughout the agency. We use it for inbound and outbound faxing. We also use it as an integration to other applications. We also utilize the solution to use it to replace on-site fax machines. In other words, we rely on our solution pretty much on a daily basis for all types of situations and business areas.
  • Easy to administer for end-user management. Great AD integration.
  • Easy for end-users to use. Simple and clean web interfaces.
  • Great support from OpenText. Tech reps are very knowledgeable and ready to address issues.
  • Reporting can be done a bit better. The current iteration is pretty powerful and can give you more than you need.
The following scenarios worked for us:
  1. API integration
  2. Remote eFax services
  3. Reduction in physical fax machines
OpenText Fax Support is wonderful! They really go the extra mile to support their customers. So far, they've been able to address simple and complex issues. A big plus is the fact that they are very pleasant on the phone. They do not get upset at the customer and have great follow up on any tickets opened.

OpenText RightFax Scorecard Summary

What is OpenText RightFax?

Captaris was acquired by OpenText in November, 2008. Their technology was the basis for OpenText Fax Solutions. These solutions include several levels of service, including OpenText RightFax, an enterprise fax server, and RightFax Managed Service which is hosted by OpenText.

OpenText RightFax Pricing

OpenText RightFax Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is OpenText RightFax?

Captaris was acquired by OpenText in November, 2008. Their technology was the basis for OpenText Fax Solutions. These solutions include several levels of service, including OpenText RightFax, an enterprise fax server, and RightFax Managed Service which is hosted by OpenText.

Who uses OpenText RightFax?

The most common users of OpenText RightFax are from Enterprises and the Unknown industry.