OpenText RightFax

OpenText RightFax

About TrustRadius Scoring
Score 6.7 out of 100
OpenText RightFax

Overview

What is OpenText RightFax?

Captaris was acquired by OpenText in November, 2008. Their technology was the basis for OpenText Fax Solutions. These solutions include several levels of service, including OpenText RightFax, an enterprise fax server, and RightFax Managed Service which is hosted by OpenText.
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Recent Reviews

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Product Details

What is OpenText RightFax?

Installed on a local area network (LAN), OpenText™ RightFax™ lets users, applications and systems connected to the network send and receive paperless, digital faxes. The enterprise fax server software connects to onsite analog or digital telephony, voice-over-IP telephony or the cloud to transmit the fax securely. Integrated with email for users and back-end systems for application faxing, RightFax aims to significantly reduce the total cost of faxing across an enterprise.

Scalable solution
Supports business continuity with high availability and disaster recovery options. Hybrid deployments scale fax capacity without fax boards, channels or capacity concerns.

Application integrations
Includes packaged integrations for OpenText™ Content Server, OpenText™ eDOCS, Epic, Microsoft Exchange, Microsoft SharePoint, IBM Notes, IBM FileNet, Oracle, and SAP.

Deployment options
Offers multiple deployment options, including fully managed services, on-premises and hybrid, to meet today's business needs and evolve with them.

Visibility and analytics
Optimizes fax capacity and avoids bottlenecks with rich out-of-the box reporting and analytics using OpenText™ RightFax™ Analytics.

Multiple server types and add-on options
Provides multiple add-on solutions for a flexible, extensible, scalable architecture and growth options to meet the needs of all businesses.

Epic certified integration
Offers paperless digital faxing from Epic, available on App Orchard.



OpenText RightFax Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems,
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

 (8)

Ratings

Reviews

(1-3 of 3)
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Ed Davis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We currently are using [OpenText] RightFax to manage all inbound faxing for each location. We are also using [OpenText] RightFax to manage all outbound faxing for end users. End user have a dashboard were they can see all of there fax traffic as well has any other account that they are a delegate on. They have the ability to easy transfer faxes as needed. The inbound traffic is integrated with a document management system that prevents us from having to print out faxes.
  • Can easy transfer faxes between end users
  • Faxes can be sent straight to email
  • Very easy to setup and manage
  • Better details on failed fax messages
  • Drag and drop ability to transfer faxes
  • Integration with G Suites
[OpenText] RightFax is a great way to eliminate the need of physical fax machines and the need for analog lines to manage these faxes. When the Internet is down [OpenText] RightFax workflow becomes useless so a secondary network is required if you decide to eliminate physical fax machines completely. It the long run it saves time and money of paper/maintenance on physical machines.
Score 3 out of 10
Vetted Review
Verified User
We use [OpenText RightFax] to renew prescriptions and order new ones as well. We currently use this product in the hospital and also in the Doctors offices. Having the managers administer their users is great as it frees us up to manage the system itself. Once [OpenText] Rightfax is setup [it] is easy to use.
  • The customer routing inbound fax traffic
  • Gateway to the new RightFax 2100 gateway
  • Ability to verify Faxes
  • Being able to upgrade this product
  • Make it easier for users to verify the faxes
  • Working with support could use improvement.
We are currently having a lot of issues with this product with being able to get it to work in our environment with out having to reboot the [OpenText] RightFax server multiple times a week. I know a lot of this is due to our complex environment with multiple systems.
October 17, 2019

RightFax gets it Right!

Score 9 out of 10
Vetted Review
Verified User
In our environment, we utilize OpenText's RightFax Solution throughout the agency. We use it for inbound and outbound faxing. We also use it as an integration to other applications. We also utilize the solution to use it to replace on-site fax machines. In other words, we rely on our solution pretty much on a daily basis for all types of situations and business areas.
  • Easy to administer for end-user management. Great AD integration.
  • Easy for end-users to use. Simple and clean web interfaces.
  • Great support from OpenText. Tech reps are very knowledgeable and ready to address issues.
  • Reporting can be done a bit better. The current iteration is pretty powerful and can give you more than you need.
The following scenarios worked for us:
  1. API integration
  2. Remote eFax services
  3. Reduction in physical fax machines
OpenText Fax Support is wonderful! They really go the extra mile to support their customers. So far, they've been able to address simple and complex issues. A big plus is the fact that they are very pleasant on the phone. They do not get upset at the customer and have great follow up on any tickets opened.
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