Name: OpenText RightFax
Rating: 8 (10 reviews)
Author: OpenText

Help Desk

Web and Video Conferencing

Customer Support

Mobile App Development

Push Notifications

Development

Online Proctoring Software

Education

Audit

Business Intelligence (BI)

Collaboration

Data Analytics  and BI Services

Embedded Business Intelligence (BI)

Partner Relationship Management

Visual Collaboration

Enterprise

Accounting

Spend Management

Finance and Accounting

Applicant Tracking

Contractor Management

Corporate Learning Management

HR Management

Job Board

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Server

Browser

Bug Bounty

Cloud Storage

Data Center Power

Data Quality

Desktop Management

Disk Based Backup

Extended Detection and Response (XDR)

Fraud Detection

Hadoop-Related

IT Operations Analytics

Identity Management

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

MLOps

Network Performance Monitoring

Process Mining

Requirements Management

Smart Contracts

Tower Servers

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Competitive Intelligence

Content Management

Email Marketing

Marketing Automation

Social Media Management

Survey & Forms Building

Text to Speech

Web Analytics

Marketing

AI Meeting Assistants

Project Management

Task Management

Professional Services

Cross-Border eCommerce

Customer Relationship Management (CRM)

Lead Generation Services

Multichannel Retail

Sales

Certificate Lifecycle Management

Security

Estate Planning

Hotel Management

Insurance Underwriting and Rating

Mental Health

Multiple Listing Service (MLS)

Plagiarism Checker

Smart Cities

Telemedicine

Vertical-Specific

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Based on user feedback, here are the most common recommendations for RightFax and OpenText:

- Users suggest considering third-party cloud services like Sencore instead of relying solely on the OpenText cloud service.
- It is recommended to stick with version 10.5 of RightFax if additional features are not needed.
- Working with Exucom for implementation and support is highly recommended by users.
- RightFax is recommended for improving workflow and accessing faxed files within Microsoft Outlook.
- OpenText is recommended for implementing an enterprise faxing solution.
- Many users find RightFax to be a great tool when used with EMR systems.

User-Friendly Interface: The platform has received praise for its friendly and easy-to-navigate user experience. Reviewers find the interface intuitive, making it simple for end users to navigate through different features.
Real-Time Progress Updates: Users appreciate the real-time updating of the progress bar, which provides transparency and allows them to track their tasks' progress in real time.
Seamless Integration with Fax Machines and VOIP: The seamless integration with both digital and traditional analog fax machines and VOIP systems is highly valued by users. It enables easy handling of high volumes of incoming and outgoing faxes.
Ingestion into Enterprise Applications: Users like how the product converts paper faxes into electronic documents that can be easily ingested into various enterprise applications such as OpenText Content Server, OpenText Archive Center, IBM FileNet, IBM Lotus Notes, and Microsoft Exchange Server.
Improved Ease of Use Compared to Previous Systems: Users find this application easier to use compared to their previous systems. They appreciate its simplicity and straightforwardness in daily operations.

Outdated User Interface: Some users have mentioned that the software's user interface could benefit from a more modern design and improved user experience. They feel that the current interface looks outdated and lacks intuitive navigation, which hampers their overall workflow.

Lack of Documentation and Support: One user had difficulty finding enough documentation and support from the vendor, which made it challenging to use the software effectively. They expressed frustration with the lack of comprehensive guides or resources available to troubleshoot issues independently.

Occasional Issues: Some users have experienced occasional issues with the software, such as the need to restart print spooler services and occasional failures in sending faxes. These technical glitches can disrupt their work process and cause inconvenience.

Users have found the software to be an efficient and real-time solution for sending and receiving faxes. The convenience of faxing directly from the desktop has been greatly appreciated, eliminating the need for physical fax machines and reducing hardware costs. Customers have praised the software for significantly improving business process efficiency and streamlining workflows by integrating with document imaging systems. It has been described as user-friendly and easy to use, making document management a breeze. Users also benefit from the seamless transmission of faxes across networks, both within and outside their organizations. By digitizing faxes, the software not only reduces paper waste but also allows users to easily access past faxes, maximizing efficiency and productivity. In addition, the software's ability to send faxes via email has proven to be a valuable feature, enabling users to promptly provide documentation to clients whenever needed. With its comprehensive features and integration capabilities, this software finds applications in various business areas for both inbound and outbound faxing.

Captaris was acquired by OpenText in November, 2008. Their technology was the basis for OpenText Fax Solutions. These solutions include several levels of service, including OpenText RightFax, an enterprise fax server, and RightFax Managed Service which is hosted by OpenText.

OpenText RightFax

Online Fax

Demo - OpenText RightFax

Likelihood to Recommend

Support Rating

OpenText is a leader in Enterprise Information Management (EIM). EIM enables organizations to grow the business, lower costs of operations, and reduce information governance and security related risks. OpenText focuses on the key drivers of business success to improve business insight, strengthen business impact, accelerate process velocity, address information governance and provide security.

Demandforce

Veradigm Practice Management

Altera dbMotion

Director of Information Technology

OpenText RightFax 2021-03-04 10:01:45

SysAid

Cisco Duo

Improvado

Systems Administrator III

OpenText RightFax 2021-02-26 08:34:12

Webex App

OpenText Fax Solutions 2019-10-15 12:58:51

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Customer support

Help users

G suite

Mobile version

Easier for users

Free trial

Working with support

Trial version

Drag and drop

Free trial version

End users

High volume

Simple and clean

Information management

Address issues

Easy to administer

Easy to setup

End user

Setup and manage

User management

Home

Online Fax Software

We currently are using [OpenText] RightFax to manage all inbound faxing for each location. We are also using [OpenText] RightFax to manage all outbound faxing for end users. End user have a dashboard were they can see all of there fax traffic as well has any other account that they are a delegate on. They have the ability to easy transfer faxes as needed. The inbound traffic is integrated with a document management system that prevents us from having to print out faxes.

Can easy transfer faxes between end users
Faxes can be sent straight to email
Very easy to setup and manage

Better details on failed fax messages
Drag and drop ability to transfer faxes
Integration with G Suites

Eliminate cost of landlines
Eliminate cost of physical fax maintenance
Reduce paper cost

Allscripts Practice Management, Demandforce, Allscripts dbMotion

We use [OpenText RightFax] to renew prescriptions and order new ones as well. We currently use this product in the hospital and also in the Doctors offices. Having the managers administer their users is great as it frees us up to manage the system itself. Once [OpenText] Rightfax is setup [it] is easy to use.

The customer routing inbound fax traffic
Gateway to the new RightFax 2100 gateway
Ability to verify Faxes

Being able to upgrade this product
Make it easier for users to verify the faxes
Working with support could use improvement.

I am not evolved in this info.
It takes a lot of resources to manage this product.
It is cheaper than other solutions.

In our environment, we utilize OpenText's RightFax Solution throughout the agency. We use it for inbound and outbound faxing. We also use it as an integration to other applications. We also utilize the solution to use it to replace on-site fax machines. In other words, we rely on our solution pretty much on a daily basis for all types of situations and business areas.

Easy to administer for end-user management. Great AD integration.
Easy for end-users to use. Simple and clean web interfaces.
Great support from OpenText. Tech reps are very knowledgeable and ready to address issues.

Reporting can be done a bit better. The current iteration is pretty powerful and can give you more than you need.

The staff has been able to send faxes anywhere.
Using SIP, we've been able to scale up the faxing channels without having to install additional POTs lines.

OpenText RightFax

Overview

What is OpenText RightFax?