A most for todays workflows
March 09, 2021

A most for todays workflows

Ed Davis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

OpenText RightFax

Overall Satisfaction with OpenText RightFax

We currently are using [OpenText] RightFax to manage all inbound faxing for each location. We are also using [OpenText] RightFax to manage all outbound faxing for end users. End user have a dashboard were they can see all of there fax traffic as well has any other account that they are a delegate on. They have the ability to easy transfer faxes as needed. The inbound traffic is integrated with a document management system that prevents us from having to print out faxes.
  • Can easy transfer faxes between end users
  • Faxes can be sent straight to email
  • Very easy to setup and manage
  • Better details on failed fax messages
  • Drag and drop ability to transfer faxes
  • Integration with G Suites
  • Eliminate cost of landlines
  • Eliminate cost of physical fax maintenance
  • Reduce paper cost
I think Concord has better administrative dashboards and the cloud based system makes it easy to access from anywhere without requiring VPN connection. The Shared queue management in Concord is more complex and are not as easy to use as it is with [OpenText] RightFax. Concord cost more to operate.

Do you think OpenText RightFax delivers good value for the price?

Yes

Are you happy with OpenText RightFax's feature set?

Yes

Did OpenText RightFax live up to sales and marketing promises?

Yes

Did implementation of OpenText RightFax go as expected?

Yes

Would you buy OpenText RightFax again?

Yes

[OpenText] RightFax is a great way to eliminate the need of physical fax machines and the need for analog lines to manage these faxes. When the Internet is down [OpenText] RightFax workflow becomes useless so a secondary network is required if you decide to eliminate physical fax machines completely. It the long run it saves time and money of paper/maintenance on physical machines.