Concord

Concord

About TrustRadius Scoring
Score 8.9 out of 100
Concord

Overview

Recent Reviews

Concord makes it all easy!

9
February 12, 2021
Concord is used across departments to manage contracting needs for our entire organization, which includes parent company and 8 subsidiary …
Read full review

What a game changer!

10
February 08, 2021
Concord has been a great tool to streamline the process for candidate offer letters, NDAs, and any other legal documents needed. It also …

CMS Made Easy

9
February 05, 2021
Concord is the contract management system for HITRUST. Concord is kept up to date and worked on daily by the legal department, but is …
Read full review

Great for SMB

9
February 15, 2019

Previous to our implementation of Concord we did not have a CLM in place. We knew we didn't have incredibly big asks and we wanted to …

Popular Features

View all 17 features

Contract creation (6)

9.7
97%

Contract sharing (6)

9.3
93%

Contract editing (6)

8.4
84%

Contract templates (6)

8.0
80%

Video Reviews

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Pricing

View all pricing

Standard

$17

Cloud
per user / month

Pro

$34

Cloud
per user / month

Free

Free

Cloud

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.concordnow.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Contract Authoring

8.7
87%

Contract Collaboration

9.0
90%

Contract Monitoring

9.0
90%

Product Details

What is Concord?

Concord is a way to create, collaborate on, sign, and store agreements; designed to be the only tool needed for contracts, so users can spend less time juggling between applications, editors, and e-signature tools.

The vendor states over 500,000+ companies use Concord with their contracts. With Concord, users can:

  • Draft, negotiate, sign, and manage every contract across an organization — all in one place

  • Work on Concord, Word, or Google Docs

  • Collaborate with teams, customers, and vendors

Key features that Concord offers

  • Conditional approval workflows so that every contract is reviewed by the right person (and only that person)

  • Private comments and versioning for more effective contract negotiations

  • Clause library for all pre-approved clauses, to add to contracts as-needed

  • Templates to streamline the contract drafting process

Concord Features

Contract Authoring Features

  • Supported: Contract creation
  • Supported: Contract templates
  • Supported: Clause library/saved fields
  • Supported: Integration to CPQ
  • Supported: Contract attachments

Contract Collaboration Features

  • Supported: Contract sharing
  • Supported: Contract editing
  • Supported: Contract merge
  • Supported: Collaborating on contracts
  • Supported: MS Word plug-in
  • Supported: Approval process
  • Supported: Parallel approvals
  • Supported: Interdepartmental workflows

Contract Monitoring Features

  • Supported: Contract database
  • Supported: Legacy contracts
  • Supported: Contract search
  • Supported: Contract milestone reminders & alerts
  • Supported: Custom contract reports
  • Supported: Tracking contract status
  • Supported: Salesforce integration

Additional Features

  • Supported: E-Signature - legally binding
  • Supported: Collaboration tools - discuss contracts online without emailing back and forth ·
  • Supported: Contract management - receive deadline alerts and more
  • Supported: Drafting - templates and automated templates, online document editing with track changes, and attachments
  • Supported: Approval and Negotiation - online document editing, automated version control, and discussion with colleagues and third-parties
  • Supported: Execution - summary sheet, audit trail, and deadline alerts
  • Supported: Optimize - clause comparison between contracts, data export
  • Supported: Public and Private Version - collaborate internally with only your team, then publish your changes without risk

Concord Screenshots

Using approval workflows decreases contract cycle times while guaranteeing correct signatures are secured, further driving compliance and protecting against risks.Advanced reporting empowers greater insights into the data in your contracts.The Concord Inbox with a global search and advanced filtering makes organizing and finding documents easy, and streamlines completing contract-related tasks.Using approval workflows decreases contract cycle times while guaranteeing correct signatures are secured, further driving compliance and protecting against risks.Online editing and redlining and a summary sheet with a discussion panel keep all conversations and changes tracked. A Word integration allows offline edits to also be tracked.Enable fully executed contracts with legally admissible e-signatures — at no additional cost.Concord is the only tool you need for all your contracts. Spend less time juggling between applications and streamline your processes.

Concord Video

Get started with Concord: https://www.concordnow.com An overview Concord, including the inbox, workflows, in-platform, negotiation, e-signature, and lifecycle management.

Concord Downloadables

Concord Integrations

Concord Competitors

Concord Customer Size Distribution

Consumers10%
Small Businesses (1-50 employees)30%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)10%

Concord Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesCustomers in more than 130 countries
Supported LanguagesEnglish, French

Comparisons

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Frequently Asked Questions

What is Concord's best feature?

Reviewers rate Contract creation and Approval process and Interdepartmental workflows highest, with a score of 9.7.

Who uses Concord?

The most common users of Concord are from Small Businesses (1-50 employees) and the Computer & Network Security industry.

Reviews and Ratings

 (9)

Ratings

Reviews

(1-6 of 6)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
Concord is used across departments to manage contracting needs for our entire organization, which includes parent company and 8 subsidiary agencies. It has provided a streamlined solution to managing contracts and agreements across their life cycle from review, to negotiation and approval, to execution via electronic signature. Concord is very easy to use and has saved our organization valuable resources by reducing the time and people needed to track hundreds of contracts.
  • Organization of documents via tags and folders which drive access and allows us to manage documents securely.
  • Incorporation of a clause library and automated template features to draft many contracts with just a few clicks of a button!
  • Easy to use automated workflow for vetting your important documents and ensuring the right people have reviewed, approved, and signed your agreements. We can now set the order of signatures as well!
  • Summary fields for important data points and Discussion tab for reviewers to post comments so all the context and commentary around the document can be seen in one place (with internal vs public settings so third parties are unable to view internal comments during the review process if you don't want them to).
  • Special fields that allow you to set due dates or reminders which push notifications to you via email, such as upcoming termination notices, end dates, or financial clauses for payments due.
  • It's great that third party documents can be uploaded into Concord as either a word doc or PDF; however, Concord does not yet provide users with the ability to insert comments onto a PDF version of a document.
  • Concord has implemented the use of Smart Fields that are fields within your template (created by your agency) that auto-populate fields on your summary tab to save time in identifying and highlighting important pieces of data. Unfortunately, for agencies who receive a lot of third party payer agreements, these fields can not be used.
Concord is honestly suited for all types of organizations because the software is flexible in its application and very easy to implement. In addition, Concord offers exceptional customer service with professionals who will work with you to ensure success, whether it be through training, problem-solving, or even finding ways to engage employees to maximize the benefit of the software. Most appreciated about Concord is their willingness to listen to their users to constantly evolve with new features or added functionality based on customer feedback.
Our Customer Success Manager, Dana, is great. She responds quickly and is always ready to offer any help we need to ensure we get the most out of the software and that the software meets our needs.
February 08, 2021

What a game changer!

Tiffani Peeler | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Concord has been a great tool to streamline the process for candidate offer letters, NDAs, and any other legal documents needed. It also helps to reduce the likelihood of errors, which helps save our teams a lot of time!
  • User friendly
  • Stores templates
  • Clear process flow
  • Make it easier to find the templates from any page
  • Improve the search function--it's sometimes difficult to find specific documents when searching
  • Change back to "limited editor" and "no editing rights" when sharing documents; the new term of "viewer" makes it seem like nothing can be edited at all
For my role as a recruiter, this tool is more than sufficient. I am able to quickly draft multiple offer letters, request approval from our legal team, then share directly with candidates to sign. This provides a great, organized candidate experience. I don't necessarily have an idea of a scenario where it would be less appropriate.
I gave it a five because it was the closest to a neutral response. I have not had issues with Concord and have not had a reason to contact support, so I don't have an accurate opinion here. From my conversations with our legal team, it seems they have been able to work with the support team at Concord to get any potential issues resolved in a timely manner.
February 05, 2021

CMS Made Easy

Suzanne Smart | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Concord is the contract management system for HITRUST. Concord is kept up to date and worked on daily by the legal department, but is accessed by others in the company. This is not only our contract management system, but our contract repository.
  • Templates are easy to create and utilize.
  • Concord has its internal e-signature tool.
  • Concord can group by template, active, in progress, etc. and color codes the same.
  • The editing tool is not super user friendly.
  • The emails from Concord often get whitelisted at customers' email sites.
Concord is great for contract management, repository, creating templates, organizing contracts and vendors, etc.

For the purposes we needed, Concord has been well suited for us.
Concord support was great, but recently it is very hard to get anyone on the phone or answering emails.
Piper Paton Shano | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Concord is being used by my organization to manage its corporate contracts. It is being being used by the legal department, but may cross other department lines and possible even the whole corporate head quarter organization? It addresses effective and termination date deadlines via weekly easy to understand summary reporting, which effectuates supreme time management for very busy c-suite executives and their business teams.
  • Weekly streamlined summary reporting.
  • Ease of use inbox items.
  • Ease of use administrator settings.
  • Ease of use for other users.
  • Minimal training required.
  • Easy on-boarding and implementation.
  • At your fingers 24/7 assistance.
  • Easy to understand application.
  • Summary should be default screen, not discussion.
  • Tagging should be kept as simple as possible.
  • Templates could be expounded upon.
Contract management is well suited, and templates are less appropriate, but still a nice feature.
February 15, 2019

Great for SMB

Jacob Wall | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Previous to our implementation of Concord we did not have a CLM in place. We knew we didn't have incredibly big asks and we wanted to focus on finding a product that fit our core needs. Our core needs being: automated template creation, multi-entity support, and automated reporting/notification of upcoming events (i.e. notice of non-renewal deadlines, tactic agreement renewals, etc.).

Due to having contractors globally, we have a fair number of documents to send to each IC on a monthly basis. In the past, we were printing, signing and scanning back the documents. This process took hours every month and was an inefficient use of our team's time. We also wanted to make sure that we didn't miss an automatic renewal, which is what originally forced the conversation to start about implementing a CLM. Had we not missed the one automatic renewal that we didn't intend to renew, we would have saved nearly our entire first year's cost of Concord. Then again, maybe without having it automatically renew, we wouldn't have found Concord. There's always a silver lining.

  • Automated templates are incredibly easy to implement. Concord also does, for the most part, very well at keeping formatting when uploading documents in Word. The only downside is if you use formulas (naming convention for contracts), if you do not copy + paste as values before uploading then it will give the contract the name of the formula.
  • User management has been and still is, a pain point for us. We operate over a dozen entities and for the most part, anyone with access to Concord on our team has the same permissions across all entities. We must manage users one-by-one so onboarding + offboarding can be tedious.
  • The analytics are basic. I wish we could slice and dice and say "Show me only contracts tagged with X tag".
Suitable:
- Simple contract management, especially bulk contract management.
Less Appropriate:
- Larger entities. Though, based on their price + features, I don't think they're focusing on the > 500 employee organizations.
Shelle Pourmanafzadehardabili | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Concord for Statement of Work templates through the e-signature process. We use the free version (up to 3 users) which allows for online document collaboration, unlimited e-signatures, a secure repository (no limits) and alerts. We initially found this tool for the occasional need for e-signatures and if we started doing significantly more frequent contracting, I'm sure we would upgrade.
  • e-signatures (with notifications).
  • Templates (upload, create, change).
  • Secure storage.
  • For what we use, we do not see any areas that are in need of improvement.
Any business that needs document collaboration and e-signatures would love Concord. It is easy to use and the free version offers robust options. If you are a small business that needs the next step up (amendments management, bulk sending, reporting, etc.) there is no middle of the road pricing. You go from free to $100/user/month so that seems to be the only downfall that I see.