Capacity vs. Liftoff

If looking for a platform for both one-on-one and mass texting, Textel allows for both while also providing an easy to use interface. Analytics are robust enough to suit most needs of an organization and customer service has been excellent so far.

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I think for mainstream ecommerce, the sites are super quick to spin up, easy to use, and fit the bill for most asks. The challenge can be when you need something more customized. I think they have the ability to basically do anything you need but they don't necessarily have the bandwidth to get it all done when you need it.

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• Continual site/system improvements
• Ease of Use
• Ability to spin up stores quickly

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• Data Uploads could be easier
• Customer service is strong but they have been inundated lately which means responses are sometimes slow
• Custom deployments take a while again because they are so behind

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The only other texting platform we've used was Eltropy, and although Eltropy was very good as well, Textel provided more of the features we felt we needed to offer the best customer experience.

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They are very similar actually. What I like about Liftoff though is that we don't have to use 3rd party applications to do what we need which can add up super quickly. If we are in need of customer service, the staff is knowledgeable about everything since the functions are native functions.

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Independently Invited by TrustRadius

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• Less double data entry thanks to the uploads
• Easier to use interface allows our staff to just work on the job rather than trying to figure out how to work on the job
• Allows us to scale more easily instead of relying on a one-person developer team

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info