CaptivateChat vs. Tidio

CaptivateChat

Tidio

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
CaptivateChat	Score 10.0 out of 10	N/A	Captivate Chat integrates customer live chats from various platforms (websites, Facebook, Instagram, Twitter, WhatsApp, SMS, and email) into MS Teams or Slack. The app simplifies customer communication and team collaboration, allowing users to communicate with customers from their preferred messaging app, prioritise and assign chats, and track performance all natively in MS Teams or Slack. Compatible with GPT, Watson, and Amazon Lex bots, the app provides multi-language support for…	$69 per month Unlimited users or agents
Tidio	Score 9.5 out of 10	N/A	Tidio is a live chat app powered by a chatbot and that comes with mailing features.	$0 per month

Pricing

CaptivateChat

Tidio

Editions & Modules

No answers on this topic

Free: $0
life time
Starter: $29
per month
Growth: $59
per month
Plus: $749
per month
Premium: $2999
per month

Offerings

Pricing Offerings
CaptivateChat	Tidio
Free Trial
No	Yes
Free/Freemium Version
Yes	Yes
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

—

All plans come with a 7-day free trial, no credit card required. Additional addons and upgrades available.

More Pricing Information

Community Pulse
	CaptivateChat	Tidio

Best Alternatives
	CaptivateChat	Tidio
Small Businesses	Simplify360 Score 7.8 out of 10	Gorgias Score 8.4 out of 10
Medium-sized Companies	Customer.io Score 9.1 out of 10	Dialpad Support Score 9.1 out of 10
Enterprises	Verint Community Score 10.0 out of 10	Genesys Cloud CX Score 8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	CaptivateChat	Tidio
Likelihood to Recommend	- (0 ratings)	9.0 (2 ratings)

User Testimonials
	CaptivateChat	Tidio
Likelihood to Recommend	Captivate Chat No answers on this topic	Tidio Tidio is well suited for businesses who want to chat with their site visitors in real time. The interface is simple and intuitive, and the user experience on the visitor side is great as well. Perfect for installing on a marketing site, proprietary portal, and more. Can set up an after hours bot to help triage requests from clients and prospective clients when you are back in office. Incentivized Taylor Hicks Creative Strategist Read full review
Pros	Captivate Chat No answers on this topic	Tidio Very intuitive interface and management. Scalable plans that don't require me to purchase features I don't need. Super simple chat bot administration. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Cons	Captivate Chat No answers on this topic	Tidio Unable to ban visitors by site referrer (spam sites) Chatbot conditional logic could be a bit simpler/cleaner Occasional issues with the desktop app (in browser never gives us trouble though) Incentivized Taylor Hicks Creative Strategist Read full review
Alternatives Considered	Captivate Chat No answers on this topic	Tidio Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Return on Investment	Captivate Chat No answers on this topic	Tidio Helped us get new deals from site visitors Helped us get renewals from current clients Incentivized Taylor Hicks Creative Strategist Read full review
ScreenShots		Tidio Screenshots