CareCloud vs. TheraNest by Therapy Brands

If you provide services in the healthcare industry to any extent, I'd recommend looking into what they would have to offer. Great questions to ask are: what is the overall cost for this service and what would my ROI be? Would I stand to benefit more as a company if I implemented this platform early on in my business vs. implementing this later on in the development of my company? If yes, when would be the right time to do it and how?

Incentivized

TheraNest is appropriate for clinical practice and seems well-suited for providing speech-language and other allied health services. Without firsthand experience billing, it is difficult to provide input regarding the ease of billing with this software. I have yet to see how TheraNest would work for clients with multiple insurance types. I trialed the TheraNest video conferencing near the beginning of 2020 (start of global pandemic), but the feature had glitches and I have since discontinued use of this feature.

Incentivized

• They provide training for the different types of ways Carecloud can be used for the benefit of the company.
• Their support service has been effective and hasty; they have addressed issues at hand and taken steps to troubleshoot and improve their service.
• They allow for some flexibility with regards to the user interface and allow users to customize their platform as efficiently as possible.

Incentivized

• Well-organized layout
• Syncs to Google Calendar
• User friendly

Incentivized

• The program itself shows amazing potential, however, the loading time on some of their functions can take longer than expected.
• Given that Android has such a hold over the marketplace, I expected them to develop a mobile app for that system as well. As of today, they only have mobile use of their platform on iOS.
• With regards to the second point, some more functional use of the mobile platform would be improve the use of their services for our company needs.

Incentivized

• Make it easier to see if a note is linked to an appointment
• More options for making employee availability blocks
• Synced appointments still show up after client is archived

Incentivized

TheraNest support team is great but has grown since we bought it 4 years ago. 4 years ago you could call a number and someone would assist immediately and your issue would be resolved within moments. Now when you call to support you speak to someone who tells you they will create a ticket and get back in touch, which takes 2-3 days for a resolve. We understand that this is because TheraNest is growing and cannot staff at such a large scale so quickly without needing to better structure the support process. However, it is something that has been hard to transition over to for our company.

Incentivized

Unfortunately, I have not had experience with other products in this line of profession. Be that as it may, I believe Carecloud has a strong product that allows our company to worry less on logistics and more on providing excellent services to our clients. Without this product, the company would spend more time on these tasks and less time on optimizing our service to others.

Incentivized

TheraHelper was outdated software that was difficult to use and hard to understand. We have cut down almost 3X the amount of work it took to use TheraHelper. TheraHelper did have a better report option for accounting purposes and that is something we are hopeful TheraNest grows toward. TheraHelper also was just beginning to offer a cloud-based option that was very different from the original software they offered, but still too difficult to navigate.

Incentivized

• Saved us money!
• Saved us time!
• Helped us stay organized!

Incentivized