Why You Should Care about CareCloud
Anonymous | TrustRadius Reviewer
February 19, 2015

Why You Should Care about CareCloud

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with CareCloud Charts

Our company uses CareCloud to (1) manage schedules for clients/patients as well as for therapists and supervisors, to (2) bill accounts to insurance providers and their clients, to (3) analyze, manage, and develop internal data for reports, audits, etc. It does a really excellent job of mainstreaming these different processes in order to facilitate the day to day operations of the company, in all regards (e.g. providing services, rescheduling appointments, adjusting bills, retaining encounter notes of said appointments), which allows administrators, therapists, supervisors, and directors to collaborate on one platform with more ease.
  • They provide training for the different types of ways Carecloud can be used for the benefit of the company.
  • Their support service has been effective and hasty; they have addressed issues at hand and taken steps to troubleshoot and improve their service.
  • They allow for some flexibility with regards to the user interface and allow users to customize their platform as efficiently as possible.
  • The program itself shows amazing potential, however, the loading time on some of their functions can take longer than expected.
  • Given that Android has such a hold over the marketplace, I expected them to develop a mobile app for that system as well. As of today, they only have mobile use of their platform on iOS.
  • With regards to the second point, some more functional use of the mobile platform would be improve the use of their services for our company needs.
  • It has streamlined record keeping and billing, reducing delay of returns.
  • It allows for communication between providers and administrators to reduce time spent scheduling and billing.
  • It is a scalable platform that can be used regardless of the size of the business.
Unfortunately, I have not had experience with other products in this line of profession. Be that as it may, I believe Carecloud has a strong product that allows our company to worry less on logistics and more on providing excellent services to our clients. Without this product, the company would spend more time on these tasks and less time on optimizing our service to others.
Pediatrics
11-25 practitioners
If you provide services in the healthcare industry to any extent, I'd recommend looking into what they would have to offer. Great questions to ask are: what is the overall cost for this service and what would my ROI be? Would I stand to benefit more as a company if I implemented this platform early on in my business vs. implementing this later on in the development of my company? If yes, when would be the right time to do it and how?

CareCloud Charts Feature Ratings

Real-time eligibility verification
Not Rated
Coding
Not Rated
Claims management
8
Patient billing
8
Financial Reporting
8
Rule-based scheduling
Not Rated
Automated patient check-in
Not Rated
Automated appointment reminders
Not Rated
Multi-location support
8
Calendar interface
8
Charting / document management
9
Templates
9
E-prescribing
Not Rated
Fax integration
Not Rated
Patient portal
Not Rated
Mobile/tablet support
5
Speech recognition
Not Rated
Integration with other EMR and PM systems
Not Rated
Customization
9
Workflow automation
Not Rated
Role-based permission levels
8
Data backups and redundancy
9
HIPAA compliance
9
Local mode / networking failsafe
Not Rated
Task tracking
7
Specialty-specific workflows
8
Multi-office / multi-physician capabilities
9