Great option for a Practice Management Software!
October 25, 2021

Great option for a Practice Management Software!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TheraNest

TheraNest is the PMS that our entire company uses. Counselors and administrative staff professionals utilize the software to track sessions, billing, and clinical data. Given that is it cloud-based, TheraNest allows us the opportunity to stay connected to our clients and staff at all times (even when the wifi is down, we can use another data source.)
  • Tracking Sessions
  • Telehealth Features
  • Scheduling
  • Client Portal
  • Report Features
  • Glitches in System Often Occur
  • Session Tracking
  • Scheduling
  • Telehealth Features
  • Billing Features
  • Text Reminders
  • Saved us money!
  • Saved us time!
  • Helped us stay organized!
TheraHelper was outdated software that was difficult to use and hard to understand. We have cut down almost 3X the amount of work it took to use TheraHelper. TheraHelper did have a better report option for accounting purposes and that is something we are hopeful TheraNest grows toward. TheraHelper also was just beginning to offer a cloud-based option that was very different from the original software they offered, but still too difficult to navigate.

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TheraNest seems well suited for a provider just getting started who is interested in an all-in-one software to assist with client tracking, scheduling, and billing. However, it may not be well suited for a large provider group with multiple departments that are in need of many features such as accounting reports and itemized billing.

Using TheraNest

40 - Therapist Administrative Staff Accountants Directors
4 - We have an administrator and 3 assistants to the administrator. Attention to detail and willingness to learn are the only skills needed. TheraNest is set up to be easy to use.
  • Scheduling
  • TeleHealth
  • Billing
  • Client Tracking
  • Employee Evaluations
  • Marketing
  • Better serving our clients.
  • Better serving our staffing needs.
  • Growing our company.

TheraNest Support

TheraNest support team is great but has grown since we bought it 4 years ago. 4 years ago you could call a number and someone would assist immediately and your issue would be resolved within moments. Now when you call to support you speak to someone who tells you they will create a ticket and get back in touch, which takes 2-3 days for a resolve. We understand that this is because TheraNest is growing and cannot staff at such a large scale so quickly without needing to better structure the support process. However, it is something that has been hard to transition over to for our company.
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support cares about my success
Difficult to get immediate help
We are not aware if TheraNest has a premium support option to buy into. From our understanding, all companies receive the same care and support which is something we appreciate. However, if there ever was a premium option offered for TheraNest our company would be interested in buying into it.
Yes - We have reported bugs to TheraNest before, when clicking certain buttons you are taken to a page you aren't looking for or when scheduling sessions they sometimes won't save. Most recently, the biggest issue we've had is that progress notes (clinical notes) won't save when clicking save and then the provider loses progress. TheraNest has helped every time and we are always pleased with the results!
TheraNest has provided us with exceptional support MANY times. In fact, we feel rather lucky that our biggest complaint is that we have to wait a couple more days than we used to (years ago) for a resolve. We have had many occasions where the support staff has gone out of their way to follow up with us after an issue is handled to ensure we are pleased with the way it was handled and the way it was resolved!