Great option for a Practice Management Software!
October 25, 2021
Great option for a Practice Management Software!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TheraNest
TheraNest is the PMS that our entire company uses. Counselors and administrative staff professionals utilize the software to track sessions, billing, and clinical data. Given that is it cloud-based, TheraNest allows us the opportunity to stay connected to our clients and staff at all times (even when the wifi is down, we can use another data source.)
- Tracking Sessions
- Telehealth Features
- Scheduling
- Client Portal
- Report Features
- Glitches in System Often Occur
- Session Tracking
- Scheduling
- Telehealth Features
- Billing Features
- Text Reminders
- Saved us money!
- Saved us time!
- Helped us stay organized!
TheraHelper was outdated software that was difficult to use and hard to understand. We have cut down almost 3X the amount of work it took to use TheraHelper. TheraHelper did have a better report option for accounting purposes and that is something we are hopeful TheraNest grows toward. TheraHelper also was just beginning to offer a cloud-based option that was very different from the original software they offered, but still too difficult to navigate.
Do you think TheraNest by Therapy Brands delivers good value for the price?
Yes
Are you happy with TheraNest by Therapy Brands's feature set?
Yes
Did TheraNest by Therapy Brands live up to sales and marketing promises?
Yes
Did implementation of TheraNest by Therapy Brands go as expected?
Yes
Would you buy TheraNest by Therapy Brands again?
Yes
Using TheraNest
40 - Therapist Administrative Staff Accountants Directors
4 - We have an administrator and 3 assistants to the administrator. Attention to detail and willingness to learn are the only skills needed. TheraNest is set up to be easy to use.
- Scheduling
- TeleHealth
- Billing
- Client Tracking
- Employee Evaluations
- Marketing
- Better serving our clients.
- Better serving our staffing needs.
- Growing our company.
TheraNest Support
Pros | Cons |
---|---|
Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Support cares about my success | Difficult to get immediate help |
We are not aware if TheraNest has a premium support option to buy into. From our understanding, all companies receive the same care and support which is something we appreciate. However, if there ever was a premium option offered for TheraNest our company would be interested in buying into it.
Yes - We have reported bugs to TheraNest before, when clicking certain buttons you are taken to a page you aren't looking for or when scheduling sessions they sometimes won't save. Most recently, the biggest issue we've had is that progress notes (clinical notes) won't save when clicking save and then the provider loses progress. TheraNest has helped every time and we are always pleased with the results!
TheraNest has provided us with exceptional support MANY times. In fact, we feel rather lucky that our biggest complaint is that we have to wait a couple more days than we used to (years ago) for a resolve. We have had many occasions where the support staff has gone out of their way to follow up with us after an issue is handled to ensure we are pleased with the way it was handled and the way it was resolved!