Casengo vs. Freshdesk
Casengo vs. Freshdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Casengo | N/A | Casengo's cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox can be used for customer chats, emails and social media posts. | $0 | |
Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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Casengo | Freshdesk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Casengo | Freshdesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Casengo | Freshdesk | |
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Likelihood to Recommend | - (0 ratings) | 8.8 (212 ratings) |
Likelihood to Renew | - (0 ratings) | 9.8 (14 ratings) |
Usability | - (0 ratings) | 8.9 (35 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 8.6 (4 ratings) |
Support Rating | - (0 ratings) | 8.6 (33 ratings) |
In-Person Training | - (0 ratings) | 8.2 (1 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.4 (142 ratings) |
Configurability | - (0 ratings) | 8.5 (3 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 9.1 (3 ratings) |
Ease of integration | - (0 ratings) | 8.8 (2 ratings) |
Product Scalability | - (0 ratings) | 9.1 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.0 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.9 (2 ratings) |
Casengo | Freshdesk | |
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Likelihood to Recommend | Casengo No answers on this topic | Freshworks Inc |
Pros | Casengo No answers on this topic | Freshworks Inc |
Cons | Casengo No answers on this topic | Freshworks Inc |
Likelihood to Renew | Casengo No answers on this topic | Freshworks Inc |
Usability | Casengo No answers on this topic | Freshworks Inc |
Reliability and Availability | Casengo No answers on this topic | Freshworks Inc |
Performance | Casengo No answers on this topic | Freshworks Inc |
Support Rating | Casengo No answers on this topic | Freshworks Inc |
In-Person Training | Casengo No answers on this topic | Freshworks Inc |
Online Training | Casengo No answers on this topic | Freshworks Inc |
Implementation Rating | Casengo No answers on this topic | Freshworks Inc |
Alternatives Considered | Casengo No answers on this topic | Freshworks Inc |
Contract Terms and Pricing Model | Casengo No answers on this topic | Freshworks Inc |
Scalability | Casengo No answers on this topic | Freshworks Inc |
Return on Investment | Casengo No answers on this topic | Freshworks Inc |
ScreenShots | Casengo Screenshots |