TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Caterease

    Score7.2 out of 10
    N/AN/A

    $85

    per month

    Ticket Tailor

    Score10 out of 10
    N/ALondon-based Ticket Tailor offers their online ticket sales system supporting different volumes of events with differing pricing tiers, touting a relatively low cost of service compared to other ticketing solutions.N/A
    Pricing
    CatereaseTicket Tailor
    Editions & Modules
    Express
    $85
    per month
    Standard
    $125
    per month
    Professional
    $165
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    CatereaseTicket Tailor
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsPrices are available at a 20% discount if billed annually.—
    More Pricing Information
    Best Alternatives
    CatereaseTicket Tailor
    Small Businesses
    No answers on this topic
    SignUpGenius
    Score7 out of 10
    Medium-sized Companies
    No answers on this topic
    CheckPoint
    Score8.5 out of 10
    Enterprises
    No answers on this topic
    CheckPoint
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CatereaseTicket Tailor
    Likelihood to Recommend
    7.5
    (3 ratings)
    8.0
    (2 ratings)
    Support Rating
    9.0
    (1 ratings)
    10.0
    (1 ratings)
    User Testimonials
    CatereaseTicket Tailor
    Likelihood to Recommend
    Caterease
    Integration with Microsoft Access - We use Access for a lot of different Queries, such as for our bar back to know the specifics of each bar. Caterease allows Access to pull data directly so all we have to do is run the report instead of entering all the information manually. Same with diagramming, having software like Placez that pulls from Caterease allows for such things as table and chair counts to be pulled directly from Caterease instead of having to place each individual table.
    Incentivized
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    Ticket Tailor
    If you want to quickly and easily sell tickets to an event without a lot of hassle or absurd fees, this is a great platform. I'm not sure this would work well for complex, multi-tiered ticket sales for events that have thousands of tickets.
    Incentivized
    Read full review
    Pros
    Caterease
    • Quick updates to contracts/files
    • Great integrations available
    • Report generation
    Incentivized
    Read full review
    Ticket Tailor
    • Affordable.
    • Allows multiple discount codes and multiple price levels.
    • Excellent customer service.
    • WordPress plug-in that worked flawlessly.
    Incentivized
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    Cons
    Caterease
    • It’s a great program, but it’s missing some aspects that would be incredibly useful. It has the ability to store venues and locations that you’ve used in the past, but it doesn’t allow you to associate a tax rate with the saved venue. As our company handles events all throughout Southern California and tax rates are constantly changing, it would be nice to be able to assign certain tax rates to certain zip codes and venues.
    • It can be a little finicky sometimes with its equipment conflict algorithm. There will be events In the system that have been marked as cancelled, yet it will insist that an event I am working on has an equipment conflict with it (even though that event is not going through). It will not let you save out of your event and, sometimes, will end up deleting all your changes and progress, which is incredibly frustrating.
    • I wish there was a way to export PDFs of your proposals without re-saving your entire proposal. Sometimes, clients will ask for two versions of the same proposal with just slight changes, and it’s annoying to have to go in and completely re-do and save the proposal and have to adjust it back to the original.
    • It would be nice if there was a way to see a history of all of the changes that had been made in a proposal, that would be great. Because we often have many hands on each event we do, having a comprehensive list of all the changes made to each proposal and the date and times, and users who made these changes would be an incredible asset.
    Incentivized
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    Ticket Tailor
    • Online knowledge base could be expanded. I had questions that were not included in the FAQs - but were quickly answered via chat.
    Incentivized
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    Support Rating
    Caterease
    I have not had to use the support in my over 3 years of using Caterease. This is why I gave it a 9 rating because even though I haven't had to interact with support, the fact that I haven't had to use support speaks volumes to how good the software is and how it is user friendly.
    Incentivized
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    Ticket Tailor
    Customer support representatives were amazingly responsive to questions. We received replies even outside of their stated available hours. They always understood the question/issue immediately and were very thorough and specific in their explanations and step-by-step instructions. Ticket Tailor customer support is among the best I have seen in any industry. Quick, smart, and always helpful.
    Incentivized
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    Alternatives Considered
    Caterease
    I haven’t used too many other events programs in the past – at a former company, we used the back end of our website in order to create events, but Caterease is a lot more user-friendly. Our website wasn’t particularly fancy – it didn’t allow us to conflict check or see if there was another event at the same time. It was used for the sole purpose of posting the information to our system – not for creating full proposals. Caterease is much more effective for what we need to use it for in this context.
    Incentivized
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    Ticket Tailor
    Ticket Tailor is much more flexible at a much lower price point than Eventbrite. It was, by far, the most practical and affordable solution. The same functionality with Eventbrite would have required the more expensive "professional" price level which was prohibitively expensive for our small company, especially in its early stages.
    Incentivized
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    Return on Investment
    Caterease
    • Has made our team more efficient and be able to have a central place to store all info so everyone can access it.
    • Manually printing BEOs has proven to be incredibly inefficient as they get updated quickly and often times just causes confusion and mistakes.
    • It's nice to be able to generate contracts fairly quickly for clients
    Incentivized
    Read full review
    Ticket Tailor
    • A box office that is easy to use.
    • The ability to cover box office costs by setting a service charge.
    • Seamless integration with our website.
    Incentivized
    Read full review
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