What users are saying about
4 Ratings
6 Ratings
4 Ratings
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Score 6 out of 100
6 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

CCH Axcess

I’d only recommend tax. CCH customer service cannot handle it well when you order different softwares from them. They don’t value customers’ time. We still have to call in to pay. I got so frustrated with billing issues that I just pay in full for my orders.

I consider myself a good long term client. Paid in full when their billing got confusing, only contact sales rep once a year to renew. However, the relationship turned south after I ordered all the suites. When there was an issue, I realized that it doesn’t matter that I order all the Axcess modules, paid in full and have been a loyal customer. They simply just don’t care. Everyone just says they can’t take care of my issue.
Anonymous | TrustRadius Reviewer

ScaleFactor

I work with several businesses and have attempted to bring ScaleFactor into multiple. Thus far the business status/environment has been suitable for ScaleFactor only once, but I'll continue to look for more.ScaleFactor is great when a company has matured beyond the owner making all accounting and banking entries. As soon as multiple systems are needed, it's likely a decent time to call ScaleFactor. I'm confident my operations could run through ScaleFactor for a long time as the next step for us would be something akin to NetSuite or some other more rigid enterprise solution. Additionally, our business has a geographically displaced work force, typically working from home. Having access to all systems via the cloud has been great. No longer do we have to pass a specific computer back and forth for a physical computer software license. It's enabled maximum work flow convenience.
Kelly Graves | TrustRadius Reviewer

Feature Rating Comparison

Security

CCH Axcess
ScaleFactor
9.5
Single sign-on capability
CCH Axcess
ScaleFactor
9.5

Reporting & Analytics

CCH Axcess
ScaleFactor
9.2
Dashboards
CCH Axcess
ScaleFactor
8.0
Standard reports
CCH Axcess
ScaleFactor
9.5
Custom reports
CCH Axcess
ScaleFactor
10.0

General Ledger and Configurable Accounting

CCH Axcess
ScaleFactor
9.1
Accounts payable
CCH Axcess
ScaleFactor
9.8
Accounts receivable
CCH Axcess
ScaleFactor
10.0
Cash management
CCH Axcess
ScaleFactor
5.0
Bank reconciliation
CCH Axcess
ScaleFactor
10.0
Expense management
CCH Axcess
ScaleFactor
10.0
Multi-division support
CCH Axcess
ScaleFactor
8.2
Regulations compliance
CCH Axcess
ScaleFactor
9.5
Electronic tax filing
CCH Axcess
ScaleFactor
10.0
Self-service portal
CCH Axcess
ScaleFactor
8.0
Standardized Processes
CCH Axcess
ScaleFactor
10.0

Inventory Management

CCH Axcess
ScaleFactor
6.5
Inventory tracking
CCH Axcess
ScaleFactor
6.5

Customization

CCH Axcess
ScaleFactor
5.0
Plug-ins
CCH Axcess
ScaleFactor
5.0

Pros

CCH Axcess

  • CCH Document - It's cloud based. The program is user-friendly and easily customizable.
  • CCH Tax - Relatively easy system navigation. It satisfies all our tax return filing needs.
Anonymous | TrustRadius Reviewer

ScaleFactor

  • Delivering accurate financials quickly at the close of each month.
  • Getting small business's organized and set up for success.
  • Providing infrastructure and support at a fraction of the price of in-house talent.
Anonymous | TrustRadius Reviewer

Cons

CCH Axcess

  • Follow-up training/questions
  • Link between some of the reports, double entry on project status
Anonymous | TrustRadius Reviewer

ScaleFactor

  • Seems to be a constant turnover in my team at ScaleFactor, which means a lot of explaining what our business does and needs again and again. And that means a lot of emails, disorganization and phone calls (Taking my time).
  • Chatbot doesn't seem to work well. Never answers the questions I'm in need of for a quick answer!
Anonymous | TrustRadius Reviewer

Alternatives Considered

CCH Axcess

I researched other products after I decided to stop using CCH. I had my faith in CCH because of Tax. Realized that they are good at Tax doesn’t mean they are good at others after almost two years with the Axcess products.
Anonymous | TrustRadius Reviewer

ScaleFactor

No answers on this topic

Return on Investment

CCH Axcess

No answers on this topic

ScaleFactor

  • Speed of back-office business activities has sped up significantly. Better decisions made faster.
  • Organizing and standardizing pesky aspects of running a business like employee expense tracking and accounts payable bill entry.
Kelly Graves | TrustRadius Reviewer

Screenshots

CCH Axcess

Pricing Details

CCH Axcess

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ScaleFactor

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CCH Axcess
5.0
ScaleFactor
8.6

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