What users are saying about
4 Ratings
8 Ratings
4 Ratings
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Score 6 out of 100
8 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

CCH Axcess

I’d only recommend tax. CCH customer service cannot handle it well when you order different softwares from them. They don’t value customers’ time. We still have to call in to pay. I got so frustrated with billing issues that I just pay in full for my orders.

I consider myself a good long term client. Paid in full when their billing got confusing, only contact sales rep once a year to renew. However, the relationship turned south after I ordered all the suites. When there was an issue, I realized that it doesn’t matter that I order all the Axcess modules, paid in full and have been a loyal customer. They simply just don’t care. Everyone just says they can’t take care of my issue.
Anonymous | TrustRadius Reviewer

TaxJar

If you aren't a tax professional, this is a must. Trying to manually calculate which county/city/state sales tax is owed will break your brain. Actually, even if you were a tax professional, why would you want to manually do it when you could just have a tool like this to calculate it for you. I wish it was also affordable to have it file for you and there are some crunchy bits, but its pros definitely outweigh the cons.
Jessica Meadows Rich | TrustRadius Reviewer

Pros

CCH Axcess

  • CCH Document - It's cloud based. The program is user-friendly and easily customizable.
  • CCH Tax - Relatively easy system navigation. It satisfies all our tax return filing needs.
Anonymous | TrustRadius Reviewer

TaxJar

  • The CSV upload for clients that do not have or want to connect directly is very good. It allows us to get a lot of the information done quickly.
  • The cost is very competitive.
  • According to our clients, the integration is relatively easy.
  • For the most part, the reports are accurate.
George Sleeman | TrustRadius Reviewer

Cons

CCH Axcess

  • Follow-up training/questions
  • Link between some of the reports, double entry on project status
Anonymous | TrustRadius Reviewer

TaxJar

  • Could use some additional integration options with major software providers
  • Additional rules for specialized product types would be helpful
  • Different systems can sometimes integrate and round differently causing issues with reconciliation
Jeff McRitchie | TrustRadius Reviewer

Support Rating

CCH Axcess

No score
No answers yet
No answers on this topic

TaxJar

TaxJar 7.5
Based on 4 answers
We had a few questions about integrations & onboarding, and support answered quickly and in-depth. They understood our questions - which were a bit technical in nature - and were able to provide an explanation in a timely and specific manner that allowed us to get the system up and running quickly.
Stephen Steinberg | TrustRadius Reviewer

Alternatives Considered

CCH Axcess

I researched other products after I decided to stop using CCH. I had my faith in CCH because of Tax. Realized that they are good at Tax doesn’t mean they are good at others after almost two years with the Axcess products.
Anonymous | TrustRadius Reviewer

TaxJar

I have not used any other products like TaxJar. I'm not even sure who the competitors are. I'm sure that they are out there, but this was the first one I found when looking for providers that worked with Amazon, and since it worked so seamlessly I never bothered to look for another provider.
Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician | TrustRadius Reviewer

Return on Investment

CCH Axcess

No answers on this topic

TaxJar

  • First of all, it is super easy to enroll and use. It automatically transfers the sales tax information from my amazon.com seller central and put them on my account of TaxJar. It is easy to understand and they not only display my state's sales tax but other states too.
  • Second, it offers a lot of sales tax related articles and videos that you could read or watch and learn from. I like the video that tells me how to file and remit taxes and it is so easy. It saves tens of hours. I can't imagine filing it without TaxJar and what a headache it might be.
  • Third, the software and its site is beautifully designed and very user-friendly. They are good at it and I see this company will be more successful in future as we are having a new sales tax wave.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CCH Axcess

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CCH Axcess Editions & Modules

Additional Pricing Details

TaxJar

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$0

TaxJar Editions & Modules

Edition
Starter$191
Professional$991
PremiumCustom
  1. for up to 200 orders/month
Additional Pricing Details
30 day free trial. No obligation, no activation fees. Upgrade, downgrade or cancel anytime. Pricing based on order volume. Transactions are equal to -Orders imported into TaxJar with one or more line items -SmartCalcs API pushed sales tax calculation If you go over your transaction limit during a single month, we will charge you the difference between the plan you’re on and the next highest plan. The next month you’ll start back on the original plan that you subscribed to, and the process will repeat itself again. This is all done automatically. Your plan will never be interrupted and you will not have to speak with a salesperson.

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