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TaxJar is necessary for any business with nexus in multiple states
November 12, 2019

TaxJar is necessary for any business with nexus in multiple states

Stephen Steinberg | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TaxJar

TaxJar is being used to more thoroughly track, manage and pay sales tax via our e-commerce website as well as invoices generated via Xero. The sales tax landscape has been notoriously difficult to navigate recently with all the legislative changes and pending changes, and TaxJar gives us a bit more (but not complete) peace of mind that everything is up-to-speed.
  • It's getting much better at native integrations, particularly with our website which runs on BigCommerce.
  • It does a great job of clearly displaying our sales tax liabilities.
  • It absolutely crushes the competition in terms of price as well as ease-of-use.
  • Continually increase its native integration features with BigCommerce, which recently just opened up more Checkout APIs and Sales Tax APIs.
  • The Amazon integration is confusing only because Amazon (sometimes?) calculates and collects sales tax on your behalf. It's not clear what's best-- to let Amazon do it for you or for TaxJar to handle it.
  • Onboarding could be a bit easier and guided.
  • It saves us so many man-hours.
  • It reduces the chance of manual error.
  • It's an extra expense that is only necessary due to burdensome regulations. But it does make our lives easier.
TaxJar is SO much cheaper than Avalara and SO much easier to use. Not even close - TaxJar is better. The only reason I would choose Avalara is if it had better native integrations with whatever software stack my business ran on. For our business, TaxJar made so much more sense in terms of price and usability.
We had a few questions about integrations & onboarding, and support answered quickly and in-depth. They understood our questions - which were a bit technical in nature - and were able to provide an explanation in a timely and specific manner that allowed us to get the system up and running quickly.

Do you think TaxJar delivers good value for the price?

Yes

Are you happy with TaxJar's feature set?

Yes

Did TaxJar live up to sales and marketing promises?

Yes

Did implementation of TaxJar go as expected?

Yes

Would you buy TaxJar again?

Yes

TaxJar is absolutely necessary to keep your books up-to-date and your tax liabilities properly categorized and managed. If you're running a large national operation, it's necessary. If you're regional or not doing much in sales, you could probably get away without it. However it's so affordable that it may even make sense for those who don't necessarily need sales tax tracking now but plan on growing into that need, just to avoid the headache of rushing to set it up when you actually do need it.