What users are saying about
4 Ratings
11 Ratings
4 Ratings
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Score 6 out of 100
11 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

CCH Axcess

I’d only recommend tax. CCH customer service cannot handle it well when you order different softwares from them. They don’t value customers’ time. We still have to call in to pay. I got so frustrated with billing issues that I just pay in full for my orders.

I consider myself a good long term client. Paid in full when their billing got confusing, only contact sales rep once a year to renew. However, the relationship turned south after I ordered all the suites. When there was an issue, I realized that it doesn’t matter that I order all the Axcess modules, paid in full and have been a loyal customer. They simply just don’t care. Everyone just says they can’t take care of my issue.
Anonymous | TrustRadius Reviewer

ONESOURCE

We use [Thomson Reuters ONESOURCE] to prepare federal and state income tax returns which allows us to complete the work assigned very quickly and allow senior members of the team to review the work before submitting in a very fluid state. While not in the tax or busy season, the program is not as used as much.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Type of tax

CCH Axcess
ONESOURCE
7.3
Sales and Use Taxes
CCH Axcess
ONESOURCE
6.2
Cross-border Taxes
CCH Axcess
ONESOURCE
8.0
VAT / GST Taxes
CCH Axcess
ONESOURCE
8.0
Energy and Fuel Taxes
CCH Axcess
ONESOURCE
7.0

Tax Reporting & Compliance

CCH Axcess
ONESOURCE
6.4
Geolocation for Tax Assessment
CCH Axcess
ONESOURCE
6.2
3rd-Party Software Integrations
CCH Axcess
ONESOURCE
6.2
Tax Data Reporting
CCH Axcess
ONESOURCE
8.2
Compliance Administration Management
CCH Axcess
ONESOURCE
6.5
Tax Exemption Processing
CCH Axcess
ONESOURCE
6.2
Tax Document Management
CCH Axcess
ONESOURCE
6.2
Complex Tax Scenario Management
CCH Axcess
ONESOURCE
5.4

Pros

CCH Axcess

  • CCH Document - It's cloud based. The program is user-friendly and easily customizable.
  • CCH Tax - Relatively easy system navigation. It satisfies all our tax return filing needs.
Anonymous | TrustRadius Reviewer

ONESOURCE

  • ONESOURCE is excellent for providing a holistic suite of products that are specifically geared toward tax compliance.
  • ONESOURCE also does an excellent job of maintaining a fresh look and appearance to their products, but doesn't change the base functionality just to sell more or improve the look of the product.
  • ONESOURCE also does an excellent job of maintaining current tax information. In an ever changing tax world, this is the most important thing for a piece of tax software to provide.
Anonymous | TrustRadius Reviewer

Cons

CCH Axcess

  • Follow-up training/questions
  • Link between some of the reports, double entry on project status
Anonymous | TrustRadius Reviewer

ONESOURCE

  • ONESOURCE absolutely needs to restore their TIN Matching feature. Not having a TIN Matching feature is huge and needs to be addressed immediately.
  • The software interface itself is outdated and clunky. It is way behind in terms of user-friendliness and convenience. Additionally, it is only compatible with Internet Explorer. ONESOURCE is literally the only reason I would ever access Internet Explorer which is notably slower and more prone to freezing than Google Chrome or Safari. A good portion of our business uses Macs which means they are SOL on accessing ONESOURCE.
  • The ability to look at multiple tax years for a single recipient would be huge. Currently, if a recipient asks us to pull three years of data, this means three different searches within each year's ONESOURCE instance. It's tedious and could be improved.
Anonymous | TrustRadius Reviewer

Support Rating

CCH Axcess

No score
No answers yet
No answers on this topic

ONESOURCE

ONESOURCE 5.7
Based on 4 answers
The ONESOURCE support has improved significantly over the years. Support sends out emails with the answer provided which helps in the future when the same issue occurs. This reduces the amount of calls to ONESOURCE Support as you can better document the calls and rely on previous answers if the same issue occurs. ONESOURCE support has also implemented a callback feature that reduces the amount of time spent on hold.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CCH Axcess

I researched other products after I decided to stop using CCH. I had my faith in CCH because of Tax. Realized that they are good at Tax doesn’t mean they are good at others after almost two years with the Axcess products.
Anonymous | TrustRadius Reviewer

ONESOURCE

As I said it is an easy-to-use platform and saved us time and money. They have great customer service and have helped our company get new hires checked and in-service faster than our old company. By combining the two services in one place it has made it easier for the new hire and the HR staff to track results. I am a fan!
Russ Hinton | TrustRadius Reviewer

Return on Investment

CCH Axcess

No answers on this topic

ONESOURCE

  • Leaves sales tax off invoices from time to time.
  • Reduces the amount of manual work needed to calculate sales tax and to update tax rates.
Anonymous | TrustRadius Reviewer

Pricing Details

CCH Axcess

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ONESOURCE

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CCH Axcess
5.0
ONESOURCE
7.3

Support Rating

CCH Axcess
ONESOURCE
5.7

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