CCH Axcess vs. Thomson Reuters ONESOURCE

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CCH Axcess
Score 5.7 out of 10
N/A
Wolters Kluwer offers CCH Axcess, a modular cloud-based tax preparation, compliance, and workflow management solution.N/A
Thomson Reuters ONESOURCE
Score 7.1 out of 10
N/A
Thomson Reuters ONESOURCE is a portfolio of tax and accounting technology for corporations designed to help users boost collaboration with departments and partners and ensure seamless tax compliance no matter where a company does business.N/A
Pricing
CCH AxcessThomson Reuters ONESOURCE
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CCH AxcessThomson Reuters ONESOURCE
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
CCH AxcessThomson Reuters ONESOURCE
Top Pros
Top Cons
Features
CCH AxcessThomson Reuters ONESOURCE
Type of tax
Comparison of Type of tax features of Product A and Product B
CCH Axcess
-
Ratings
Thomson Reuters ONESOURCE
7.7
2 Ratings
2% below category average
Sales and Use Taxes00 Ratings8.02 Ratings
Cross-border Taxes00 Ratings8.01 Ratings
VAT / GST Taxes00 Ratings8.01 Ratings
Energy and Fuel Taxes00 Ratings7.01 Ratings
Tax Reporting & Compliance
Comparison of Tax Reporting & Compliance features of Product A and Product B
CCH Axcess
-
Ratings
Thomson Reuters ONESOURCE
7.8
3 Ratings
0% below category average
Geolocation for Tax Assessment00 Ratings8.02 Ratings
3rd-Party Software Integrations00 Ratings8.02 Ratings
Tax Data Reporting00 Ratings9.03 Ratings
Compliance Administration Management00 Ratings7.03 Ratings
Tax Exemption Processing00 Ratings8.02 Ratings
Tax Document Management00 Ratings8.02 Ratings
Complex Tax Scenario Management00 Ratings7.02 Ratings
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CCH AxcessThomson Reuters ONESOURCE
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Score 9.2 out of 10
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Score 8.1 out of 10
Medium-sized Companies
Vertex
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Score 8.2 out of 10
LOVAT
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Score 10.0 out of 10
Enterprises
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Vertex
Score 8.2 out of 10
ADP SmartCompliance
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Score 8.2 out of 10
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User Ratings
CCH AxcessThomson Reuters ONESOURCE
Likelihood to Recommend
1.3
(5 ratings)
5.0
(8 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(1 ratings)
Support Rating
-
(0 ratings)
5.9
(2 ratings)
User Testimonials
CCH AxcessThomson Reuters ONESOURCE
Likelihood to Recommend
Wolters Kluwer
If you have a pro that uses the software then you should be fine. If you are using the software and need any support from THEIR customer support people or dedicated rep, be prepared to be frustrated! Horrible Customer Service but it is due to Wolters Kluwer not caring and purchasing various tax products but not having the ethics to make sure they are properly trained or overwhelmed
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Thomson Reuters
We use [Thomson Reuters ONESOURCE] to prepare federal and state income tax returns which allows us to complete the work assigned very quickly and allow senior members of the team to review the work before submitting in a very fluid state. While not in the tax or busy season, the program is not as used as much.
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Pros
Wolters Kluwer
  • Customer Service
  • Organization
  • Knowledge
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Thomson Reuters
  • ONESOURCE is excellent for providing a holistic suite of products that are specifically geared toward tax compliance.
  • ONESOURCE also does an excellent job of maintaining a fresh look and appearance to their products, but doesn't change the base functionality just to sell more or improve the look of the product.
  • ONESOURCE also does an excellent job of maintaining current tax information. In an ever changing tax world, this is the most important thing for a piece of tax software to provide.
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Cons
Wolters Kluwer
  • Billing issues.
  • Customer service.
  • Deceptive information provided when placing order. Then turn around and said that’s not right.
  • Ability to listen to customers.
  • Sales rep doesn’t know what client ordered.
  • Reps who don’t care.
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Thomson Reuters
  • ONESOURCE absolutely needs to restore their TIN Matching feature. Not having a TIN Matching feature is huge and needs to be addressed immediately.
  • The software interface itself is outdated and clunky. It is way behind in terms of user-friendliness and convenience. Additionally, it is only compatible with Internet Explorer. ONESOURCE is literally the only reason I would ever access Internet Explorer which is notably slower and more prone to freezing than Google Chrome or Safari. A good portion of our business uses Macs which means they are SOL on accessing ONESOURCE.
  • The ability to look at multiple tax years for a single recipient would be huge. Currently, if a recipient asks us to pull three years of data, this means three different searches within each year's ONESOURCE instance. It's tedious and could be improved.
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Likelihood to Renew
Wolters Kluwer
No answers on this topic
Thomson Reuters
To reiterate - a very useful tool for private company information, otherwise not forthcoming on the public domain. It is very crucial in Company analyses for various lenses, slices and dices of Company information. Also useful in industry analysis and in list building. Overall a great research and analytics tool.
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Support Rating
Wolters Kluwer
No answers on this topic
Thomson Reuters
The ONESOURCE support has improved significantly over the years. Support sends out emails with the answer provided which helps in the future when the same issue occurs. This reduces the amount of calls to ONESOURCE Support as you can better document the calls and rely on previous answers if the same issue occurs. ONESOURCE support has also implemented a callback feature that reduces the amount of time spent on hold.
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Alternatives Considered
Wolters Kluwer
Customer service is horrible for Axcess and getting bad for ATX. Wolters Kluwer has purchased these software products
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Thomson Reuters
As I said it is an easy-to-use platform and saved us time and money. They have great customer service and have helped our company get new hires checked and in-service faster than our old company. By combining the two services in one place it has made it easier for the new hire and the HR staff to track results. I am a fan!
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Return on Investment
Wolters Kluwer
No answers on this topic
Thomson Reuters
  • Leaves sales tax off invoices from time to time.
  • Reduces the amount of manual work needed to calculate sales tax and to update tax rates.
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ScreenShots