CCH Axcess vs. Wolters Kluwer Vero

If you have a pro that uses the software then you should be fine. If you are using the software and need any support from THEIR customer support people or dedicated rep, be prepared to be frustrated! Horrible Customer Service but it is due to Wolters Kluwer not caring and purchasing various tax products but not having the ethics to make sure they are properly trained or overwhelmed

For everyday bookkeeping and tax keeping, it is well suited and very easy to customize to your personal needs. I really enjoyed the AP functions, some of which I had not had the pleasure to use in other ERPs, like keeping track of payments and as well as being able to create both automatically and manually, payment services.

Incentivized

• Customer Service
• Organization
• Knowledge

Incentivized

• Tax Book Maintenance
• Easy, automated accounting processes
• Ability to toggle between several key areas within the company

Incentivized

• Billing issues.
• Customer service.
• Deceptive information provided when placing order. Then turn around and said that’s not right.
• Ability to listen to customers.
• Sales rep doesn’t know what client ordered.
• Reps who don’t care.

• Provide with the option to create a manual backup.
• Improve overall help center.
• Provide an online chat service for clients.

Incentivized

Customer service is horrible for Axcess and getting bad for ATX. Wolters Kluwer has purchased these software products

Wolters Kluwer is definitely more user-friendly however, it does not have the option to work on the cloud (at least in my case) and cannot handle vast volumes of data as well as Sage Intacct.

Incentivized