Ceeview SLA Monitoring & Reporting vs. SolarWinds Service Desk (SSD)
Ceeview SLA Monitoring & Reporting vs. SolarWinds Service Desk (SSD)
Product | Rating | Most Used By | Product Summary | Starting Price |
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Ceeview SLA Monitoring & Reporting | N/A | Service Level Agreements (SLAs) are essential to any business that wants to ensure they are providing the best possible service to their customers. SLAs define the expected level of service between a supplier and customer and allow for both sides to monitor performance against these agreements. Ceeview is a tool that helps businesses automate the process of monitoring SLAs, by tracking performance in real-time and across all services. This allows businesses to quickly identify… | N/A | |
SolarWinds Service Desk | N/A | SolarWinds Service Desk (formerly Samanage) is a cloud-based, multi-tenant IT service desk and asset management software for IT and enterprise service management. Samanage is on a single, always new instance of software. The service desk includes a self-service portal, service catalog, knowledge base, and SLA management tool. The integrated agent-based asset management solution collects contracts and licensing data from Windows, Mac, Linux, and Unix systems. | N/A |
Ceeview SLA Monitoring & Reporting | SolarWinds Service Desk (SSD) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Ceeview SLA Monitoring & Reporting | SolarWinds Service Desk (SSD) | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Ceeview SLA Monitoring & Reporting | SolarWinds Service Desk (SSD) | ||||||||||||||||||||||||
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Incident and problem management |
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ITSM asset management |
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Change management |
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Ceeview SLA Monitoring & Reporting | SolarWinds Service Desk (SSD) | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.3 out of 10 | Ivanti Neurons for ITSM Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Ceeview SLA Monitoring & Reporting | SolarWinds Service Desk (SSD) | |
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Likelihood to Recommend | - (0 ratings) | 7.9 (118 ratings) |
Likelihood to Renew | - (0 ratings) | 6.5 (8 ratings) |
Usability | - (0 ratings) | 8.9 (7 ratings) |
Availability | - (0 ratings) | 8.7 (7 ratings) |
Performance | - (0 ratings) | 8.9 (4 ratings) |
Support Rating | - (0 ratings) | 8.0 (92 ratings) |
In-Person Training | - (0 ratings) | 9.1 (1 ratings) |
Online Training | - (0 ratings) | 8.2 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.9 (3 ratings) |
Configurability | - (0 ratings) | 7.3 (1 ratings) |
Ease of integration | - (0 ratings) | 4.5 (1 ratings) |
Product Scalability | - (0 ratings) | 8.9 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.2 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.7 (2 ratings) |
Ceeview SLA Monitoring & Reporting | SolarWinds Service Desk (SSD) | |
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Likelihood to Recommend | Ceeview.com No answers on this topic | SolarWinds |
Pros | Ceeview.com No answers on this topic | SolarWinds |
Cons | Ceeview.com No answers on this topic | SolarWinds |
Likelihood to Renew | Ceeview.com No answers on this topic | SolarWinds |
Usability | Ceeview.com No answers on this topic | SolarWinds |
Reliability and Availability | Ceeview.com No answers on this topic | SolarWinds |
Performance | Ceeview.com No answers on this topic | SolarWinds |
Support Rating | Ceeview.com No answers on this topic | SolarWinds |
Online Training | Ceeview.com No answers on this topic | SolarWinds |
Implementation Rating | Ceeview.com No answers on this topic | SolarWinds |
Alternatives Considered | Ceeview.com No answers on this topic | SolarWinds |
Scalability | Ceeview.com No answers on this topic | SolarWinds |
Return on Investment | Ceeview.com No answers on this topic | SolarWinds |
ScreenShots | SolarWinds Service Desk Screenshots |