SolarWinds Service Desk Reviews
SolarWinds Service Desk

SolarWinds Service DeskCompetitors and Alternatives

Most Commonly Comparedto SolarWinds Service Desk

Best SolarWinds Service Desk Alternatives for Small Businesses

Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated applications work together to form a single system of record for all of an organization’s IT service processes, for 360-degree visibility and control. The vendor says their solution is designed to adapt and scale to…

Higher Rated Features

Customers are more satisfied with the features of SolarWinds Service Desk than the Agiloft Flexible Service Desk Suite

NinjaOne

Score 9.1 out of 10

NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.

Higher Rated Features

Customers are more satisfied with the features of SolarWinds Service Desk than the NinjaOne

Atera

Score 8.8 out of 10

Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it features dozens of integrations with familiar tools. Its pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they can focus on…

Higher Rated Features

Customers are more satisfied with the features of SolarWinds Service Desk than the Atera

Autotask PSA

Score 7.7 out of 10

Autotask PSA is designed as a complete IT Business Management Platform for MSPs, now from Datto (resulting from the Autotask merger with Datto in 2017).

Higher Rated Features

Customers are more satisfied with the features of SolarWinds Service Desk than the Autotask PSA

Best SolarWinds Service Desk Alternatives for Medium-sized Companies

Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated applications work together to form a single system of record for all of an organization’s IT service processes, for 360-degree visibility and control. The vendor says their solution is designed to adapt and scale to…

Higher Rated Features

Customers are more satisfied with the features of SolarWinds Service Desk than the Agiloft Flexible Service Desk Suite

NinjaOne

Score 9.1 out of 10

NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.

Higher Rated Features

Customers are more satisfied with the features of SolarWinds Service Desk than the NinjaOne

Atera

Score 8.8 out of 10

Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it features dozens of integrations with familiar tools. Its pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they can focus on…

Higher Rated Features

Customers are more satisfied with the features of SolarWinds Service Desk than the Atera

TOPdesk

Score 8.6 out of 10
Learn More

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

Higher Rated Features

  • ITSM asset management
  • Incident and problem management
  • Configuration mangement

Microsoft System Center

Score 8.2 out of 10

Microsoft System Center Suite is a family of IT management software for network monitoring, updating and patching, endpoint protection with anti-malware, data protection and backup, ITIL- structured IT service management, remote administration and more. It is available in two editions: standard and datacenter. Datacenter provides unlimited virtualization for high density private clouds, while standard is for lightly or non-virtualized private cloud workloads.

Higher Rated Features

Customers are more satisfied with the features of SolarWinds Service Desk than the Microsoft System Center

ServiceNow IT Service Management

Score 8.4 out of 10

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.

Higher Rated Features

  • ITSM asset management
  • Incident and problem management
  • Change management

Spiceworks Help Desk

Score 8.2 out of 10

Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based…

Higher Rated Features

Customers are more satisfied with the features of SolarWinds Service Desk than the Spiceworks Help Desk

Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.

Higher Rated Features

  • ITSM asset management
  • Configuration mangement
  • Asset management dashboard

Best SolarWinds Service Desk Alternatives for Enterprises

Ivanti Neurons for ITSM

Score 8.7 out of 10

Ivanti Neurons for ITSM offers the flexibility to deploy in the cloud, on-premises or a hybrid combination. It replaces the Ivanti Service Manager, powered by Heat.

Higher Rated Features

  • ITSM asset management
  • Change management
  • Policy and contract enforcement

TOPdesk

Score 8.6 out of 10
Learn More

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

Higher Rated Features

  • ITSM asset management
  • Incident and problem management
  • Configuration mangement

Microsoft System Center

Score 8.2 out of 10

Microsoft System Center Suite is a family of IT management software for network monitoring, updating and patching, endpoint protection with anti-malware, data protection and backup, ITIL- structured IT service management, remote administration and more. It is available in two editions: standard and datacenter. Datacenter provides unlimited virtualization for high density private clouds, while standard is for lightly or non-virtualized private cloud workloads.

Higher Rated Features

Customers are more satisfied with the features of SolarWinds Service Desk than the Microsoft System Center

ServiceNow IT Service Management

Score 8.4 out of 10

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.

Higher Rated Features

  • ITSM asset management
  • Incident and problem management
  • Change management

Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.

Higher Rated Features

  • ITSM asset management
  • Configuration mangement
  • Asset management dashboard

Jira Service Management

Score 8.2 out of 10

Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users…

Higher Rated Features

  • Incident and problem management
  • Service-level management
  • ITSM reports and dashboards

SysAid

Score 8.1 out of 10

SysAid is the flagship ITSM and IT help desk software from SysAid Technologies, which offers a rather wide swath of features, supporting asset management (HAM and SAM), remote control, and rich reporting tools.

Higher Rated Features

  • ITSM asset management
  • Change management
  • Incident and problem management

Micro Focus Service Manager

Score 8.9 out of 10

Micro Focus Service Manager, HPE Service Manager before the 2017 merger, is an IT service management software platform and option for entities seeking IT service desk software.

Higher Rated Features

Customers are more satisfied with the features of SolarWinds Service Desk than the Micro Focus Service Manager