Complete Service Desk for great support services of all parts of the organization!
February 12, 2021
Complete Service Desk for great support services of all parts of the organization!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with SolarWinds Service Desk (SSD)
IT support is very important and most parts of our organization [go] through SolarWinds Service Desk. Customer Support department, HR Department, sales questions, questions about new products are followed through this platform. We use knowledge base and FAQ but need realtime support to follow tickets. Email support is always good, but for user security and accurate tracking of requests, you need to have a comprehensive automation system to be able to manage all sections.
- Great Automate IT asset management.
- Secure Cloud Based Platform.
- Automate risk detection.
- Rich help desk knowledge base help desk.
- Service Desk Live Chat.
- When another technician or IT service desk agent is viewing the same ticket, that ticket must be locked or inform other agents.
- They can work more on UI for better experience.
- Search function must be developed.
- The IT support department is often faced with a large number of repetitive questions daily, and these questions must be answered accurately and without error, and customers can be referred to the site's educational links or manuals. Through SSD platform, everything is automated and the error rate is almost zero, and users respond and supporting better.
- The additional costs of the company are much lower, an automation system helps a lot to reduce additional costs and save time and energy.
- Cloud-based Platform and the feature of Addressing problems from anywhere and at any time with the Service Desk app via Mobile Application is great.
SSD has more features and simplicity in implementation, and working with it is very important to us. It is also very reputable in terms of company security and safety. Helpdesk software should be designed user-friendly in mind. The SolarWinds desktop is created in the cloud and works in the secure cloud, and is constantly updated for usability and performance.
We looked at different platforms, most of them were limited and must buy a separate plugin and module for every common feature, but SolarWinds has all the basic features as standard and by default.
We looked at different platforms, most of them were limited and must buy a separate plugin and module for every common feature, but SolarWinds has all the basic features as standard and by default.
Do you think SolarWinds Service Desk (SSD) delivers good value for the price?
Yes
Are you happy with SolarWinds Service Desk (SSD)'s feature set?
Yes
Did SolarWinds Service Desk (SSD) live up to sales and marketing promises?
Yes
Did implementation of SolarWinds Service Desk (SSD) go as expected?
Yes
Would you buy SolarWinds Service Desk (SSD) again?
Yes