Celigo vs. Zendesk Sunshine Conversations

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Celigo
Score 8.6 out of 10
N/A
Celigo is an iPaaS integration platform for companies to easily connect apps, sync data, and automate processes. Integration wizards, templates, and other tools help help business users integrate NetSuite to any application or data sources. Celigo is available in four editions, and aims to meet the integration needs of all companies -- whether it is to implement a single use case to company-wide adoption of the platform. According to the vendor, the unique flow-based pricing is aligned…N/A
Zendesk Sunshine Conversations
Score 7.8 out of 10
N/A
Zendesk's Sunshine Conversations (formerly Smooch.io) lets users unify messages from every channel into a single conversation, and build interactive messaging experiences anywhere. Smooch was acquired by Zendesk in May 2019.N/A
Pricing
CeligoZendesk Sunshine Conversations
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CeligoZendesk Sunshine Conversations
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
CeligoZendesk Sunshine Conversations
Top Pros
Top Cons
Features
CeligoZendesk Sunshine Conversations
Cloud Data Integration
Comparison of Cloud Data Integration features of Product A and Product B
Celigo
8.5
6 Ratings
5% above category average
Zendesk Sunshine Conversations
-
Ratings
Pre-built connectors9.36 Ratings00 Ratings
Connector modification8.36 Ratings00 Ratings
Support for real-time and batch integration7.76 Ratings00 Ratings
Data quality services8.36 Ratings00 Ratings
Data security features8.36 Ratings00 Ratings
Monitoring console9.05 Ratings00 Ratings
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CeligoZendesk Sunshine Conversations
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User Ratings
CeligoZendesk Sunshine Conversations
Likelihood to Recommend
9.3
(6 ratings)
7.6
(5 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
CeligoZendesk Sunshine Conversations
Likelihood to Recommend
Celigo, Inc.
If you need to connect NetSuite to some other platform or application, you should reach for Celigo. It is a true Integration Platform. I can write code and build integrations from scratch, but they will never be as solid as what Celigo already has built. Also, Celigo gives non-developers superpowers. In NetSuite, it can be used as an alternative to SuiteScripting.
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Zendesk
Is a cost-effective platform that will help you to have a better communication with your customers and users. Easy to integrate with most common platforms with key reporting features if you care for customer experience. In terms of compliance, does a great job on the ability to check customer data and where is stored, for GDPR this was a key feature.
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Pros
Celigo, Inc.
  • Previewing data transformations and scripts in real time
  • Ability to retry data and manage errors when something goes wrong
  • Pre built apps for quick implementation
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Zendesk
  • Connects all customer data
  • Easy to connect
  • Easy to use reporting
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Cons
Celigo, Inc.
  • Documentation has gotten better over the years, but could improve.
  • Marketing efforts could be greater. Its a terrific product that people should know about
  • More webinars could be helpful to show how folks are saving time and money.
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Zendesk
  • Support for special characters (ñ and accents)
  • Better integration with exsiting tickets in ZenDesk
  • Android App is lacking
  • Support for mobile browsers
  • Support for iOS devices
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Usability
Celigo, Inc.
There is a bit of a learning curve, but not bad. Once you get a flow or two under your belt, there will be no stopping you. You will start to see possibilities and ways to apply automation and integration throughout your business. It becomes fun to look for additional ways to save money, time, and improve accuracy
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Zendesk
No answers on this topic
Support Rating
Celigo, Inc.
Had some rough patches in the beginning, but they were resolved.
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Zendesk
No answers on this topic
Alternatives Considered
Celigo, Inc.
Celigo handles errors much much better. Celigo stores templates all in one place making them much easier to find. Celigo interacts with your database as you are working allowing you to pull picklist values right from your db Celigo does not upsert large datasets as quickly and can take quite some time
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Zendesk
First and foremost, we are able to send responses quicker. In the past, a team member had to go out every morning and share queries. That meant we would take almost 24 hours to respond. Now with Zendesk Sunshine, we had automated the conversations.
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Return on Investment
Celigo, Inc.
  • Quickly Sync Sales Order from Shopify to NetSuite
  • Sync back order fulfillments from NetSuite to Shopify
  • Import order from Amazon Seller Central to NetSuite
  • Sync customer information from Shopfiy to Saleforce
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Zendesk
  • Overall I have great experience with Zendesk Sunshine Conversations
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ScreenShots

Celigo Screenshots

Screenshot of Integrator.io: Where the applications to integrate are chosenScreenshot of Integrator.io: Establishes a Connection RecordScreenshot of Integrator.io: Integration Flow Builder