CenturyLink Public Cloud (discontinued) vs. ClearDATA

I believe for small to mid business application hosting Centurylink provides an adequate service. When moving to larger scale business enviornments I believe the limitations, slowness is going to become a problem

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ClearDATA recognized their challenges and made efforts to resolve them. However, they learned DR was not their forte. Instead, they turned their focus towards cloud application and data hosting. Considering the relationships built, I would try their services again, especially with some of our applications needing to be moved into a legacy format.

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• Offloading the requirements for hosting apps in house - cost savings
• Access ability - users could access documents and programs from anywhere
• Collaborative work ability - multiple users could work within the same enviornment

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• Leadership is very attentive, working hard to forge interpersonal relationships

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• Perhaps ease of use - it's not convoluted but a little more streamlined of an interface would be great
• Make your presence more known - in a world of heavily advertised cloud options CenturyLink is not at the top of the pile and I think it may be due to a lack of awareness in the business community. Advertise!
• Streamline functionality - interface can be a little slow at times.

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• Support was a challenge. Often tickets would sit until escalated.
• Clear expectations on both sides caused communication challenges.
• Data stored in the cloud was over 7 days old, and if there was a need to restore the data, business continuity would be greatly affected.

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I did not select the application hosting environment - I was a user. That being said I do not have much of a voice in the difference between hosted services that I have experienced.

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Zadara: This is our current provider. We have a SaaS (Storage as a Service) solution coupled with cloud disaster recovery. So far, this service has been exemplary.

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• Hard to say as we never really tested the data recovery, even though it was part of the scope of the project.
• Considering the challenges, I would say we paid for something we didn't receive. However, when escalated we got somewhere.
• From a customer service standpoint, it was 50/50.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info