Certainly vs. Zoom Contact Center
Certainly vs. Zoom Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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Certainly | N/A | Certainly is a Conversational AI Platform made for ecommerce and customer service. The solution aims to help companies deliver exceptional experiences and scale their growth. Insights from zero-party data from conversations with visitors target fewer product returns, lower cart abandonment and higher customer lifetime value. Certainly is on a mission to help businesses build awesome user experiences by creating a digital twin of their best salesperson, and aims to improve how companies… | $650 3 live* bots, All essential features | |
Zoom Contact Center | N/A | Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements. | $69 per month per user |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | $650 3 live* bots | No setup fee | ||||||||||||||
Additional Details | * “Live bots” means bots in production on your website, in your app, on Social Media, etc. Additional live bots are available on Enterprise. On all plans, you can build as many bots as you want inside the Certainly Platform. | — | ||||||||||||||
More Pricing Information |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Certainly | Zoom Contact Center | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Certainly | Zoom Contact Center | |
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Likelihood to Recommend | - (0 ratings) | 8.9 (12 ratings) |
Certainly | Zoom Contact Center | |
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Likelihood to Recommend | Certainly No answers on this topic | Zoom |
Pros | Certainly No answers on this topic | Zoom |
Cons | Certainly No answers on this topic | Zoom |
Alternatives Considered | Certainly No answers on this topic | Zoom |
Return on Investment | Certainly No answers on this topic | Zoom |
ScreenShots | Certainly Screenshots | Zoom Contact Center Screenshots |