Global take on Zoom Contact Center
Overall Satisfaction with Zoom Contact Center
AVI-SPL has a contact center team of 200 across seven countries, providing 24/7 support for over 26,000 service cases for our 3,000 unique customers, and our analog customer care solution was lagging behind. Zoom Contact Center allowed us to transition to a cloud-based solution which gave us needed capabilities that we did not get from our legacy system and also gave us room to grow as our customers' support needs grow. It does not lock us into a less capable solution, especially as they are continually expanding the product and platform.
- Simple Deployment
- Feature rich and expandable
- Simple user interface
- Scalable
- Deeper control options for admins
- Better tutorials for self management
- 5% increase in Net Promoter Score
- 10% reduction in time to resolution
- 10s of thousands of dollars in annual savings by switching to Zoom Contact Center
There are options and ways to get to specific feature sets that are similar to what Zoom can offer.
Many of the Zoom included features are add-ons for the RingCentral offering. So cost goes up and can also be an add-on difficulties/deployment costs as well. When we reviewed the features needed and the cost comparison, Zoom was less than half the cost with many of the features baked in as opposed to add-ons.
Many of the Zoom included features are add-ons for the RingCentral offering. So cost goes up and can also be an add-on difficulties/deployment costs as well. When we reviewed the features needed and the cost comparison, Zoom was less than half the cost with many of the features baked in as opposed to add-ons.
Do you think Zoom Contact Center delivers good value for the price?
Yes
Are you happy with Zoom Contact Center's feature set?
Yes
Did Zoom Contact Center live up to sales and marketing promises?
Yes
Did implementation of Zoom Contact Center go as expected?
Yes
Would you buy Zoom Contact Center again?
Yes