Zoom Contact Center For The Win!
March 28, 2024
Zoom Contact Center For The Win!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zoom Contact Center
We use this for all four of our branded call centers with more than 400 offices across the country. It has been instrumental in the success of our call center as well as the growth of our businesses as a whole.
- Internal relationship tracking
- Platform integration for corporate staff
- Ease of use from a disability perspective
- Almost no down time with very robust support
- Overall expanded functionality -- Every system does something well but all can improve and integrate more natively with other platforms
- Better call tracking when forwarding to outside numbers and vendors
- Improved online/web portal experience. With so many different "features" and "products" in use, it can get very confusing as to how to manage these.
- We migrated away from a telephony system that was antiquated and almost unusable for what we wanted to do, so Zoom has been a huge improvement for us!
- We're continuing to roll out new channels of contact for customers -- Calls, chat, video, email, etc.
- We're still getting our sea legs from a reporting perspective, and that could always be better, but so far the biggest improvement was for our staff actually using the software. They really enjoy the simplicity and robustness of the software.
Very briefly, Zoom Contact Center is light years ahead of all of the other telephony systems we've tried with a comparable price.
Do you think Zoom Contact Center delivers good value for the price?
Yes
Are you happy with Zoom Contact Center's feature set?
Yes
Did Zoom Contact Center live up to sales and marketing promises?
Yes
Did implementation of Zoom Contact Center go as expected?
Yes
Would you buy Zoom Contact Center again?
Yes