Certinia FM Cloud vs. Recharge

For accounting systems, users and/or evaluators often want to see some type of matrix or "heads up" comparisons of specific features and functionality of a system in key areas such as: 1) General Ledger 2) Order to Cash cycle 3) Purchase to Pay cycle 4) Cash management 5) Inventory and/or Cost Accounting (Projects/Jobs, etc) 6) Revenue Recognition 7) Fixed Assets management 8) Budgets 9) Tax 10) Reports and Analysis It would be great if this kind of matrix existed to be filled in by reviewers so that others could benefit from their perspectives about the applications and how they address or handle the specific features/functionality. With respect to FinancialForce, the company has found that nearly all the key features it needed were available from the application.

If you are using Shopify and have plenty of ecommerce orders a month, Recharge is a no brainer when it comes to setting up and using a subscription service. We can't say enough about how well their team works and implements everything along the way. They also teach us common practice things to set up in the admin for customers to use, and help us with reporting and analysis to get better and grow.

Incentivized

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• User interface is more modern and user-friendly than other software
• Dashboards allow for good visual interpretation
• Reports are able to be customized to better fit users' needs

Incentivized

Independently Invited by TrustRadius

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• Auto trigger subscription orders
• Buy box widgets on the website

• Since SalesForce was not made with accounting in mind, building FinancialForce as a module on top of SalesForce gives problems because the overarching architect of SalesForce cannot facilitate all the accounting requirements.
• The FinancialForce integration team was not very good, and did not help us set up our FinancialForce very well. Their customer support is also lacking and takes a long time to respond and troubleshoot our problems.
• FinancialForce doesn't actually build financial statement reports. We were only able to run a trial balance, and we had to build the statements ourselves in Excel.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• We would like to see a bit more design concepts with their product page widget
• It would also be nice if they had a "Points Program" rather than just a Loyalty Program that worked off of money back
• Very rarely their admin UI will hang, causing us to log out and try again.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The company has now converted its legacy, "home grown" operations system and built it on the force.com platform, and the integration between it and FinancialForce is deeply entrenched. No other application would be able to replicate this functionality, and the company will be able to scale and leverage the force.com platform as it grows.

Change management is always an issue, but the evidence of the application's usability is that both long-time employees (used to the legacy systems for many years) and newer employees have been able to learn the system and improve their business processes.

In my experience, Recharge is very slow loading, both for our customer facing dashboards and our internal dashboards. We regularly deal with customer complaints, having difficulty using their subscription management dashboard. Working in the Recharge admin dashboard is also slow and clunky. It can be a little bit of a battle to get stuff done and it's not uncommon for analytics dashboards to simply fail to load. All in all, working with Recharge is not an enjoyable experience for me.

Unless the internet is completely unavailable - which has not happened yet - the application is always accessible. Since FinancialForce is built on the force.com platform, it's uptime is tied to Salesforce security and system performance standards

If Visualforce pages are enabled, they sometimes slow down the load time.

The response time for FinancialForce is exemplary. Immediate acknowledgement of the support request by automatically logging a case/ticket on the provider side, then less than 24-hour follow up by a support team member with specific questions, information or resolution for the issue.

In my experience, Recharge support is... quite poor. They are slow to respond and unhelpful. Even at a different brand I worked at with an Enterprise contract and guaranteed few hour response times, they would regularly take one to three days to get back to me, which is quite a bit longer than the Enterprise support response times. I've had to get into arguments with them multiple times about bugs before they would admit them to be bugs and fix them and their go to support is to usually blame Shopify. There was one time I accidentally sent an email to a different vendor asking about Recharge support, and the other vendor provided a more helpful response than Recharge support.

Through its Xtra login website available to its customers, FinancialForce offers a complete set of online, video tutorials, training and documentation. Each tutorial is "bite-sized", meaning it imparts instructional, step-by-step information in 2-3 minute narrated videos. For a particular cycle or process, like invoices to payments for example, each tutorial builds on the last so that the user can get a complete picture of the steps and process in less than 10 minutes.

The company decided to run parallel for three months in order to soften the impact of the change from the legacy "system" - which users had been interfacing with for over a decade - to FinancialForce. While not recommended, this did provide time for the in-house "super user" team of 2 people to become completely familiar with the application, and thus provide hands-on training and be a resource for the users who would be processing the daily accounting transactions.

FinancialForce Subscription & Usage Billing has more features, more useability, and manages higher numbers of customers. The systems I have used in the past are easier to navigate but couldn't handle this number of customers.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We actually surveyed over a dozen potential Shopify subscription apps before we finally decided to settle on Recharge. Recharge is definitely not the cheapest, but they also weren't the most expensive, either. For the all of the features and technology they offer versus what they are charging, we found it to be extremely fair (and now well worth the price).

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Beneficial to easily be able to track impact of fluctuating currencies.
• Integration with Salesforce.com reduced/elimintated manual entry which saves various colleagues time.
• Increased visibility over the entire sales cycle because of the integration between Salesforce.com & FinancialForce Accounting.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Our subscriptions are 33% up already from our previous system
• Email automation is working super smoothly
• Their tools (like Cancelation Prevention) really do help with order churn

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info