Leaves Some Functionality to be Desired
January 07, 2022

Leaves Some Functionality to be Desired

Dominique Bonsell | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with FinancialForce Subscription & Usage Billing

FinancialForce Subscription & Usage Billing brings the ability to manage high numbers of active subscribers to our television service as well as auto-bill monthly and integrate with our other systems. While it's helpful in its integration with SF and our CRM, it also leaves some usability and functionality to be desired.
  • Contracts
  • Sales Invoices
  • Integration with Salesforce
  • Ease of use
  • Clearer defined terms inside of specific features
  • Constant errors
  • Monthly Sales Invoices
  • Active/Expired Contracts for our Engineers
  • Payments integrated into opportunities
  • Positive- making auto-billing more effortless
  • Positive- ability to easily access customer's payment information from SF
  • Negative- missed revenue from hidden billing issues
FinancialForce Subscription & Usage Billing has more features, more useability, and manages higher numbers of customers. The systems I have used in the past are easier to navigate but couldn't handle this number of customers.

Do you think FinancialForce Subscription & Usage Billing delivers good value for the price?

Not sure

Are you happy with FinancialForce Subscription & Usage Billing's feature set?


Did FinancialForce Subscription & Usage Billing live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of FinancialForce Subscription & Usage Billing go as expected?

I wasn't involved with the implementation phase

Would you buy FinancialForce Subscription & Usage Billing again?


3PL Warehouse Manager, Lucidchart, Asana, monday.com, Salesforce CMS, Salesforce Marketing Cloud Email Studio, Salesforce Marketing Cloud Social Studio (Radian6 + Buddy Media), GoToConnect (formerly Jive), GoToMeeting, Five9
It works for our team due to the fact we manage a high number of customers who all subscribe to a service and need to be auto-billed monthly on a contract-style basis. This type of billing service would not be well suited for a company that has a small number of customers or a company that has a one-time transaction instead of auto-billing.