Item: Certinia ERP Cloud
Rating: 6
Author: Dominique Bonsell

Overall Satisfaction with FinancialForce Subscription & Usage Billing

Use Cases and Deployment Scope

FinancialForce Subscription & Usage Billing brings the ability to manage high numbers of active subscribers to our television service as well as auto-bill monthly and integrate with our other systems. While it's helpful in its integration with SF and our CRM, it also leaves some usability and functionality to be desired.

Pros and Cons

Pros

Contracts
Sales Invoices
Integration with Salesforce

Cons

Ease of use
Clearer defined terms inside of specific features
Constant errors

Most Important Features

Monthly Sales Invoices
Active/Expired Contracts for our Engineers
Payments integrated into opportunities

Return on Investment

Positive- making auto-billing more effortless
Positive- ability to easily access customer's payment information from SF
Negative- missed revenue from hidden billing issues

Alternatives Considered

Square Invoices and Stripe

FinancialForce Subscription & Usage Billing has more features, more useability, and manages higher numbers of customers. The systems I have used in the past are easier to navigate but couldn't handle this number of customers.

Key Insights

Do you think Certinia ERP Cloud delivers good value for the price?

Not sure

Are you happy with Certinia ERP Cloud's feature set?

Yes

Did Certinia ERP Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Certinia ERP Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy Certinia ERP Cloud again?

Yes

Other Software Used

3PL Warehouse Manager, Lucidchart, Asana, monday.com, Salesforce CMS, Salesforce Marketing Cloud Email Studio, Salesforce Marketing Cloud Social Studio (Radian6 + Buddy Media), GoToConnect (formerly Jive), GoToMeeting, Five9

Likelihood to Recommend

It works for our team due to the fact we manage a high number of customers who all subscribe to a service and need to be auto-billed monthly on a contract-style basis. This type of billing service would not be well suited for a company that has a small number of customers or a company that has a one-time transaction instead of auto-billing.

Comments

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Leaves Some Functionality to be Desired