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Leaves Some Functionality to be Desired
January 07, 2022

Leaves Some Functionality to be Desired

Dominique Bonsell | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with FinancialForce Subscription & Usage Billing

FinancialForce Subscription & Usage Billing brings the ability to manage high numbers of active subscribers to our television service as well as auto-bill monthly and integrate with our other systems. While it's helpful in its integration with SF and our CRM, it also leaves some usability and functionality to be desired.
  • Contracts
  • Sales Invoices
  • Integration with Salesforce
  • Ease of use
  • Clearer defined terms inside of specific features
  • Constant errors
  • Monthly Sales Invoices
  • Active/Expired Contracts for our Engineers
  • Payments integrated into opportunities
  • Positive- making auto-billing more effortless
  • Positive- ability to easily access customer's payment information from SF
  • Negative- missed revenue from hidden billing issues
FinancialForce Subscription & Usage Billing has more features, more useability, and manages higher numbers of customers. The systems I have used in the past are easier to navigate but couldn't handle this number of customers.

Do you think Certinia ERP Cloud delivers good value for the price?

Not sure

Are you happy with Certinia ERP Cloud's feature set?

Yes

Did Certinia ERP Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Certinia ERP Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy Certinia ERP Cloud again?

Yes

3PL Warehouse Manager, Lucidchart, Asana, monday.com, Salesforce CMS, Salesforce Marketing Cloud Email Studio, Salesforce Marketing Cloud Social Studio (Radian6 + Buddy Media), GoToConnect (formerly Jive), GoToMeeting, Five9
It works for our team due to the fact we manage a high number of customers who all subscribe to a service and need to be auto-billed monthly on a contract-style basis. This type of billing service would not be well suited for a company that has a small number of customers or a company that has a one-time transaction instead of auto-billing.