Certn vs. First Advantage, now with Sterling Check

Certn

3 Reviews and Ratings

First Advantage, now with Sterling Check

27 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Certn	Score9.1 out of 10	N/A	Certn provides people intelligence solutions, focusing on providing real-time comprehensive background checks and ongoing risk monitoring for employees, contractors and tenants around the world. Used by leading employers, staffing firms, property management companies and the gig economy, Certn delivers domestic and international criminal background checks, credit reports, reference checks, education verification, employment verification, motor vehicle records, identity verification.	$3
First Advantage, now with Sterling Check	Score6.6 out of 10	N/A	First Advantage background and identity solutions, now with Sterling Check, help build a foundation of trust and safety for employees, customers, and partners around the world. Sterling's CourtDirect technology provides direct online digital access to ~90% of US criminal search records, and SmartData technology enables First Advantage to further automate across the end-to-end employment criminal background check process – from matching candidate data to determining reportability and applying any…	N/A

Pricing

Certn

First Advantage, now with Sterling Check

Vertifications- -starting price: $3
Popular Check-"One ID": $4.99
Reference Checks- -starting price: $5
Popular Check--"Credit Check": $14.99
Criminal Record Checks- -starting price: $19.99
MV Record Check: $25

No answers on this topic

Pricing Offerings
Certn	First Advantage, now with Sterling Check
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

Custom pricing on multiple annual hirings.

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Community Pulse
Key User Insights
	Certn	First Advantage, now with Sterling Check
Considered Both Products	Certn No answer on this topic	First Advantage No answer on this topic
	Would buy again
	No answers on this topic	78% Would buy again 7 Answers
	Delivers good value for the price
	No answers on this topic	78% Delivers good value for the price 7 Answers
	Happy with the feature set
	No answers on this topic	78% Happy with the feature set 7 Answers
	Lived up to sales and marketing promises
	No answers on this topic	83% Lived up to sales and marketing promises 5 Answers
	Implementation went as expected
No answers on this topic	No answers on this topic

User Ratings
	Certn	First Advantage, now with Sterling Check
Likelihood to Recommend	9.0 (1 ratings)	2.6 (10 ratings)
Likelihood to Renew	- (0 ratings)	1.0 (1 ratings)
Support Rating	- (0 ratings)	8.2 (2 ratings)

User Testimonials
	Certn	First Advantage, now with Sterling Check
Likelihood to Recommend	Certn Certn has been great! We've had exceptional customer service with them, and the few times an issue has popped up they've been so quick to help out. They definitely value their customers and provide an excellent overall experience Verified User Read full review	First Advantage SterlingOne has had my background check in progress for nearly a month. I spoke with them 5 days ago about the issue and discovered there was a criminal record flag in Connecticut. I have never been to Connecticut. They said this can often happen if an individual has the same name, birthday, or last four digits of SSN. This is clearly a flaw in their system if someone with the same name or birthday can appear on the same background check. I feel bad for any John Smith who applies for a job with a company that uses SterlingOne, they'll never get past the screening. Not only is this a flawed system, but when I spoke with customer service about this, they guaranteed they would expedite this within 24-48 hours. It has now been 5 days and when I called back, they said they would expedite this as if I had never called in the first place. I have been through numerous background checks for work in my life, I have done live scans and had my fingerprints taken, and have been approved to work with children with special needs (which requires a very rigorous screening) and I have never experienced such a disjointed and unprofessional process. David Winston Pet sitter Read full review
Pros	Certn Easy to use Fast results with background checks Inexpensive Great customer service Verified User Read full review	First Advantage Crisp and clean documentation around candidate profiles Lean and efficient business processes which are predictable and outcome centric Prompt customer support Incentivized Verified User Read full review
Cons	Certn If they are having trouble completing a background check - they will not notify the user Not mobile friendly Verified User Read full review	First Advantage In my opinion, Horrible new platform "Sterling check" No designated account representative In my experience, Poor troubleshooting support Customer service often doesn't answer questions Many back and forth needed to resolve issues Recently changed platform and not offering the same services Incentivized Emily Fogel Technical Recruiter Read full review
Support Rating	Certn No answers on this topic	First Advantage Sterling Talent is an excellent company for performing the background checks for our new hires. However, the delay in processing times can be improved. Also, there should be automation from legacy systems to pick up the candidate details as much as possible instead of asking for more details from the candidate via email. Incentivized Lavanya Reddy Advisor Read full review
Alternatives Considered	Certn No answers on this topic	First Advantage We had no issues with HireRight. The system worked well and we had excellent service. The only reason we selected Sterling is we changed our ATS to Compas and wanted to be integrated with a background check company. Sterling was only one of two options and offered onboarding capabilities. The other did not Incentivized Rebecca Boschert National Sales Recruiter Read full review
Return on Investment	Certn Faster background check services Inexpensive Verified User Read full review	First Advantage Quick results allow us to hire people in short time frames and get them onboarded quickly. The product, and the customer service team, doesn't require much management from a vendor relations perspective. Incentivized Jennifer Fry Sr. Talent Acquisition Specialist Read full review
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