Great partner with fast results
January 12, 2023

Great partner with fast results

Jennifer Fry | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SterlingOne (TalentWise)

We use Sterling to complete all our background checks. We also purchase oral swab drug tests for use in our distribution center. Sterling is a strong partner - very responsive and very helpful when we have issues, which isn't often.

Pros

  • Communication
  • Most of our background checks are back w/in 18 hours
  • Customer Support is very strong

Cons

  • A better integration with the ATS
  • Ease of use
  • Quick return of most results
  • Excellent customer service
  • Quick results allow us to hire people in short time frames and get them onboarded quickly.
  • The product, and the customer service team, doesn't require much management from a vendor relations perspective.

Do you think Sterling Check delivers good value for the price?

Yes

Are you happy with Sterling Check's feature set?

Yes

Did Sterling Check live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sterling Check go as expected?

I wasn't involved with the implementation phase

Would you buy Sterling Check again?

Yes

In our case, Sterling provides the service we need, and does it well. The only issue I have isn't even related to Sterling, but the court systems who limit the hours and time that runners can spend researching. In those instances, it can take months for results to come back, but that in no way reflects on Sterling. The most difficult part of that is deciding if we want to offer a contingent hire, who could be terminated when the results do come back. Otherwise, we run a very strong risk of losing them to competitors.

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