Chameleon vs Cisco Webex Experience Management

Likelihood to Recommend

Seems like a great solution for web-based apps and sites when you want to communicate with your users in a fairly lightweight way. Users can "escape" from your guided tours relatively easily. Not sure how it would work for a combined web and mobile experience. Also, if you have a responsive layout, the layout of the guide sometimes breaks - you have to be careful

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Michael Ball-Marian

Intrapreneur, Internal Startup Co-Founder

CA TechnologiesComputer Software, 10,001+ employees

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Cisco Webex Experience Management is well suited in handling live customer query. It helps in monitoring customer feedback and queries.It is very useful application for comparison of year on year data, month data and weekly data. It help in understanding customer life cycle. It can be used as an interaction tool with the customers by directly posing them questions about the services. It helps in Segmenting, targeting and positioning of your product or service in the long run. Cisco Webex Experience Management scenarios where it can be less appropriate are few. As it gives a lot on insights about customer feedback,customer tracing etc, it would not be useful in short term or for smaller business who are not focussing on the larger goals of the business

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Dr. ROOPESH RAO

Head- Training and Placement/ Training and Placement Officer

Datta Meghe Institute of Medical SciencesEducation Management, 51-200 employees

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Pros

Super easy installation/setup particularly if you use Segment.
Improved and relatively easy to learn UI.
Great minimal/elegant design of the elements that get displayed to your users.

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Michael Ball-Marian

Intrapreneur, Internal Startup Co-Founder

CA TechnologiesComputer Software, 10,001+ employees

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Audio and video quality is amazing.
Screen sharing is easy.
Very secure connection.
Collaboration is made easy.
Easy access thanks to different versions available.

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Lianet Silvester

Customer Support Specialist

Azam WritersEducation Management, 51-200 employees

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Cons

There are not quite as many interactive elements as I'd like to see, but enough to get the job done.
The general editing UI is good, but some of the elements could be easier to discover. You sort of have to trial-and-error your way to success.
Documentation is fairly light. If you really want to dig in, you'll find it lacking. Luckily support was awesome and fast.

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Michael Ball-Marian

Intrapreneur, Internal Startup Co-Founder

CA TechnologiesComputer Software, 10,001+ employees

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No break out rooms[.]
Expensive relative to other similar products[.]
Video call is not effective as Zoom[.]
Ask to download client always[.]

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Kalavati Singh

Project Manager

ThoughtworksComputer Software, 5001-10,000 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

Chameleon Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

$0 Per Month / 50 Responses / 1 user

Cisco Webex Experience Management Editions & Modules

Edition

FREE	$0¹
BASIC	$25²
STANDARD	$50³
PREMIUM	$100⁴
EASY	12 ¢⁵
ENTERPRISE	$500⁶

Per Month / 50 Responses / 1 user
Per Month / 200 Responses / 2 users
Per Month / 500 Responses / 2 users
Per Month / 1000 Responses / 4 users
Per Response / Unlimited users
Customized Usage Packages

Additional Pricing Details

—

Usability

No score

No answers yet

No answers on this topic

Cisco Webex Experience Management 8.2

Based on 1 answer

No code / Low Code Easily pluggable to any digital solution Comprehensive dashboard builder Predict Revenue based on CSAT and NPS scores Monitor Customer Journey end to end Visual Journey Maps

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Badri Sampath

VP Consulting

Servion GLobal SolutionsInformation Technology & Services, 51-200 employees

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Support Rating

No score

No answers yet

No answers on this topic

Cisco Webex Experience Management 8.2

Based on 1 answer

Cisco Webex Experience Management team are very supportive from training to implementation to support and is a definite plus whenever you take a new product that challenges existing paradigm.

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Badri Sampath

VP Consulting

Servion GLobal SolutionsInformation Technology & Services, 51-200 employees

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Alternatives Considered

We had some colleagues try to implement WalkMe with their Single page app and it was a disaster getting it to work (it eventually did, mostly). Because we already use Segment, we thought we'd give Chameleon a try and it was very easy. I built my first tour in an hour or two.

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Michael Ball-Marian

Intrapreneur, Internal Startup Co-Founder

CA TechnologiesComputer Software, 10,001+ employees

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Cisco Webex Experience Management offers customers a comprehensive selection of maturity models during the subscription, depending on their needs. One agreement covers software, features, services, and technical support. easy-to-use SaaS-based product that brands can use to measure key metrics like the Net Promoter Score and the unique Customer Delight score, discover actionable insights for Customer Experience improvement, and address issues as they happen at any touchpoint of interaction with the customer. The vendor further states a brand can go live in just 30 minutes across a global network of locations and multiple touchpoints of interaction, and that the solution is designed to integrate with the users’ existing tools including CRM solutions, POS data, and ERP solutions.

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Mark Rosenberg

Business Development Manager

Affiliated CommunicationsTelecommunications, 51-200 employees

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Return on Investment

Saved us time/money building extensive documentation.
Quicker to implement a few other solutions. We have access to an enterprise product for FREE, but we chose not to use it because implementation was too cumbersome.

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Michael Ball-Marian

Intrapreneur, Internal Startup Co-Founder

CA TechnologiesComputer Software, 10,001+ employees

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Improved on work speed and efficiency by working in great and organized teams.
Management of customer journey in an orderly way.
It cuts off some people from joining or participating in a meeting.

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Pramit Sharma

Team Manager

Indian Oil Corporation LimitedOil & Energy, 10,001+ employees

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Chameleon vs Cisco Webex Experience Management

Chameleon

Cisco Webex Experience Management

Attribute Ratings

Likelihood to Recommend

Chameleon

Cisco Webex Experience Management

Usability

Chameleon

Cisco Webex Experience Management

Support Rating

Chameleon

Cisco Webex Experience Management

Pros

Cons

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Chameleon Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Cisco Webex Experience Management Editions & Modules

Edition

Additional Pricing Details

Usability

Support Rating

Alternatives Considered

Return on Investment

Screenshots

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