Chameleon vs Cisco Webex Experience Management

Likelihood to Recommend

Seems like a great solution for web-based apps and sites when you want to communicate with your users in a fairly lightweight way. Users can "escape" from your guided tours relatively easily. Not sure how it would work for a combined web and mobile experience. Also, if you have a responsive layout, the layout of the guide sometimes breaks - you have to be careful

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Michael Ball-Marian

Intrapreneur, Internal Startup Co-Founder

CA TechnologiesComputer Software, 10,001+ employees

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[Cisco] Webex Experience Management is suited ideally in these places 1. Greenfield Opportunities 2. Measuring Customer journey's throughout the customer lifecycle and seeing where the optimal service fails or needs improvement[Cisco] Webex Experience is NOT suited in scenarios where 1. Customer has invested in Medallia or Qualtrics and is happy using them. The incentive to make the change is not tangible and having to retrain and relaunch using a new tool seems to be not sellable.

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Badri Sampath

VP Consulting

Servion GLobal SolutionsInformation Technology & Services, 51-200 employees

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Pros

Super easy installation/setup particularly if you use Segment.
Improved and relatively easy to learn UI.
Great minimal/elegant design of the elements that get displayed to your users.

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Michael Ball-Marian

Intrapreneur, Internal Startup Co-Founder

CA TechnologiesComputer Software, 10,001+ employees

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They allow us to create surveys based on our current need or projects.
Their dashboards are customizable from user to user.

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Verified User

Manager in Customer Service

Banking Company, 201-500 employees

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Cons

There are not quite as many interactive elements as I'd like to see, but enough to get the job done.
The general editing UI is good, but some of the elements could be easier to discover. You sort of have to trial-and-error your way to success.
Documentation is fairly light. If you really want to dig in, you'll find it lacking. Luckily support was awesome and fast.

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Michael Ball-Marian

Intrapreneur, Internal Startup Co-Founder

CA TechnologiesComputer Software, 10,001+ employees

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Integrated Reporting including Contact Center
Ability to see real time monitoring of a Survey Campaign
Campaign Orchestration Engine for Outbound

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Badri Sampath

VP Consulting

Servion GLobal SolutionsInformation Technology & Services, 51-200 employees

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Usability

No score

No answers yet

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Cisco Webex Experience Management 8.2

Based on 1 answer

No code / Low Code Easily pluggable to any digital solution Comprehensive dashboard builder Predict Revenue based on CSAT and NPS scores Monitor Customer Journey end to end Visual Journey Maps

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Badri Sampath

VP Consulting

Servion GLobal SolutionsInformation Technology & Services, 51-200 employees

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Support Rating

No score

No answers yet

No answers on this topic

Cisco Webex Experience Management 8.2

Based on 1 answer

Cisco Webex Experience Management team are very supportive from training to implementation to support and is a definite plus whenever you take a new product that challenges existing paradigm.

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Badri Sampath

VP Consulting

Servion GLobal SolutionsInformation Technology & Services, 51-200 employees

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Alternatives Considered

We had some colleagues try to implement WalkMe with their Single page app and it was a disaster getting it to work (it eventually did, mostly). Because we already use Segment, we thought we'd give Chameleon a try and it was very easy. I built my first tour in an hour or two.

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Michael Ball-Marian

Intrapreneur, Internal Startup Co-Founder

CA TechnologiesComputer Software, 10,001+ employees

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[Cisco] Webex Experience Management integrated with Contact Center is a key differentiator rather than having standalone evaluation tools like Qualtrics which are managed by the Marketing team. Contact Center feedback should be managed by a solution that integrates tightly and not by marketing teams as the feedback from the marketing campaigns don't effectively close the feedback loop for actionable intelligence within the contact center and is lost.

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Badri Sampath

VP Consulting

Servion GLobal SolutionsInformation Technology & Services, 51-200 employees

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Return on Investment

Saved us time/money building extensive documentation.
Quicker to implement a few other solutions. We have access to an enterprise product for FREE, but we chose not to use it because implementation was too cumbersome.

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Michael Ball-Marian

Intrapreneur, Internal Startup Co-Founder

CA TechnologiesComputer Software, 10,001+ employees

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We have been able to show that an improved Member Satisfaction score often leads to cost savings and deeper share of wallet.
We have been able to survey our members throughout the lifetime of their relationship with us and gage their overall satisfaction.

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Verified User

Manager in Customer Service

Banking Company, 201-500 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Chameleon Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Cisco Webex Experience Management Editions & Modules

Edition

FREE	$0¹
BASIC	$25²
STANDARD	$50³
PREMIUM	$100⁴
EASY	12 ¢⁵
ENTERPRISE	$500⁶

Per Month / 50 Responses / 1 user
Per Month / 200 Responses / 2 users
Per Month / 500 Responses / 2 users
Per Month / 1000 Responses / 4 users
Per Response / Unlimited users
Customized Usage Packages

Additional Pricing Details

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Chameleon vs Cisco Webex Experience Management

Chameleon

Cisco Webex Experience Management

Pros

Cons

Usability

Support Rating

Alternatives Considered

Return on Investment

Screenshots

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Chameleon Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Cisco Webex Experience Management Editions & Modules

Edition

Additional Pricing Details

Add comparison