ChangeGear Service Desk vs. Freshservice
ChangeGear Service Desk vs. Freshservice
Product | Rating | Most Used By | Product Summary | Starting Price |
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ChangeGear Service Desk | Mid-Size Companies (51-1,000 employees) | Based on the ITIL best practices framework, the SunView ChangeGear product suite improves and streamlines the IT service management lifecycle. By automating IT service management processes, companies gain greater visibility into their IT infrastructure, eliminate system downtime, reduce operational costs, ensure regulatory compliance and improve IT service delivery. SunView Software is a Serviceaide company (acquired August 2021). | $0 Per Seat per Month | |
Freshservice | N/A | Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide. | $19 Per Month Per User |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ChangeGear Service Desk | Freshservice | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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ChangeGear Service Desk | Freshservice | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ChangeGear Service Desk | Freshservice | |
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Likelihood to Recommend | 9.0 (2 ratings) | 9.0 (113 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (2 ratings) |
Usability | 8.0 (1 ratings) | 9.1 (6 ratings) |
Support Rating | - (0 ratings) | 8.4 (77 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (2 ratings) |
Ease of integration | - (0 ratings) | 7.3 (1 ratings) |
ChangeGear Service Desk | Freshservice | |
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Likelihood to Recommend | Serviceaide | Freshworks Inc |
Pros | Serviceaide | Freshworks Inc |
Cons | Serviceaide | Freshworks Inc |
Likelihood to Renew | Serviceaide No answers on this topic | Freshworks Inc |
Usability | Serviceaide | Freshworks Inc |
Support Rating | Serviceaide No answers on this topic | Freshworks Inc |
Implementation Rating | Serviceaide No answers on this topic | Freshworks Inc |
Alternatives Considered | Serviceaide | Freshworks Inc |
Return on Investment | Serviceaide | Freshworks Inc |
ScreenShots | ChangeGear Service Desk Screenshots | Freshservice Screenshots |