Simple Implementation and Ease of Use
September 28, 2015

Simple Implementation and Ease of Use

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ChangeGear Service Desk

My experience with ChangeGear Service Desk was pretty positive. We upgraded to ChangeGear Service Desk from an inferior product and it was a breeze. I am a big fan of the ChangeControl module especially because of its ease of use and simplicity.
  • Change Control
  • Ease of Use
  • Simplicity
  • Implementation
  • Updates
  • Servers
  • Better Response Time
  • Email Tracking of Tickets
  • Change Control Module Simplicity
  • SCSM
Simpler and easier to implement.
It's perfect for companies of all sizes.

ChangeGear Service Desk Feature Ratings

Organize and prioritize service tickets
5
Expert directory
5
Service restoration
6
Self-service tools
5
Subscription-based notifications
5
ITSM collaboration and documentation
6
ITSM reports and dashboards
7
Configuration mangement
6
Asset management dashboard
7
Policy and contract enforcement
8
Change requests repository
8
Change calendar
6
Service-level management
6