ChannelReply vs. Feedonomics

When you receive a message from a marketplace ChannelReply relays it to your help desk. When you reply to the messages it carries them to the marketplace's inbox. The automated scenarios do not work for this application. I need automated messages for some scenarios, however the application cannot provide such a feature.

Incentivized

We have found Feedonomics to be well suited for feed delivery, management and opotimization but could have better AI tools for optimization. A dedicated customer support agent would be great as well as we are managing over $500k/mo in ad spend through their platform. Having to go through an automated support/chat/email is a bit annoying.

Incentivized

• Easy setup
• No additional click for the emails
• Both-side communication

Incentivized

• Catalog optimization
• Product categorization
• API Connections so easy

Incentivized

• The email logs should be tracked
• More integrated communication
• Details should be monitored

Incentivized

• User Interface
• Catalog Management
• Error Alerting

Incentivized

I highly recommend this application because it communicate the marketplace to you help desk so you do not need further agent seat on the marketplace dashboard. It provides easy usage. I did not give 10 points because it needs some improvement like automated messages. Its analytics would be great if it provides detailed statistics.

Incentivized

Great, easy to use interface. Don't need to be advanced or technical - but some of the features it might help.

Incentivized

Actually, both software are not rival systems. They complete each other. I use both of them to contact the different inboxes. ChannelReply is not the primary system that you can communicate with the customers. On the other hand, if you do not use it you can lost some of the emails that are sent from the marketplaces.

Incentivized

Without a doubt they are a great partner and the service and attention is much better and without a doubt the knowledge of the market and the management of a feed comes from Feedonomics with more experience and quality. We haven't found any other vendor that matches Feedonomics quality and service so we must say they are the best option.

Incentivized

• Faster repsonse time
• Recorded communication on both end
• One-tab usage

Incentivized

• Reduction in engineering time
• Increased number of marketing platforms
• Easy testing of new marketing platforms

Incentivized