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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ChannelReply

    Score10 out of 10
    N/AChannelReply, from Threecolts, is a channel management solution that allows ecommerce sellers to integrate channel communications (e.g. Amazon) into an integrated help desk software so that queries and order data from marketplaces can be viewed from a single location.N/A

    SkuVault

    Score10 out of 10
    N/ASkuVault is a cloud-based inventory and warehouse management system offering unlimited SKUs, orders and warehouses. According to the vendor, this solution’s real-time quantity syncs prevent out of stocks, barcoding and QC reduce picking and shipping errors, and the smart re-order reports ensure that your purchasing decisions are backed by hard data. The vendor says their clients on average decrease out of stocks by 10 times, reduce labor costs by 30%, and…N/A
    Pricing
    ChannelReplySkuVault
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    ChannelReplySkuVault
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup fee$350 For 2 users
    Additional Details——
    More Pricing Information
    Best Alternatives
    ChannelReplySkuVault
    Small Businesses
    Rithum
    Score6.2 out of 10
    No answers on this topic
    Medium-sized Companies
    No answers on this topic
    No answers on this topic
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ChannelReplySkuVault
    Likelihood to Recommend
    10.0
    (1 ratings)
    8.7
    (2 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    -
    (0 ratings)
    8.7
    (2 ratings)
    User Testimonials
    ChannelReplySkuVault
    Likelihood to Recommend
    Threecolts
    When you receive a message from a marketplace ChannelReply relays it to your help desk. When you reply to the messages it carries them to the marketplace's inbox. The automated scenarios do not work for this application. I need automated messages for some scenarios, however the application cannot provide such a feature.
    Incentivized
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    SkuVault
    It's very good for multiple locations. It's very easy to manage the inventory for different locations.
    Incentivized
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    Pros
    Threecolts
    • Easy setup
    • No additional click for the emails
    • Both-side communication
    Incentivized
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    SkuVault
    • Customer support are amazing. Very smart and quick to reply.
    • The reporting system has been amazing for ordering and monitoring sales over time,
    • The purchase orders have made a huge difference in the speed we can receive products
    Incentivized
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    Cons
    Threecolts
    • The email logs should be tracked
    • More integrated communication
    • Details should be monitored
    Incentivized
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    SkuVault
    • It really needs to have customizable access as their default options don't quite fit our requirements for different users.
    Incentivized
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    Usability
    Threecolts
    I highly recommend this application because it communicate the marketplace to you help desk so you do not need further agent seat on the marketplace dashboard. It provides easy usage. I did not give 10 points because it needs some improvement like automated messages. Its analytics would be great if it provides detailed statistics.
    Incentivized
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    SkuVault
    No answers on this topic
    Support Rating
    Threecolts
    No answers on this topic
    SkuVault
    Their support has been MORE than amazing. I work with them quite often to work in ways to improve how we use our system and learning all about the new things that are coming. The support staff always does their best and usually we are able to find a solution to the issues. And if are unable to find it on the 1st try pass it up to a specialist who quickly works to help you solve it
    Incentivized
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    Alternatives Considered
    Threecolts
    Actually, both software are not rival systems. They complete each other. I use both of them to contact the different inboxes. ChannelReply is not the primary system that you can communicate with the customers. On the other hand, if you do not use it you can lost some of the emails that are sent from the marketplaces.
    Incentivized
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    SkuVault
    SkuVault has been much more reliable than our previous product. Our inventory counts have been more accurate as well.
    Incentivized
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    Return on Investment
    Threecolts
    • Faster repsonse time
    • Recorded communication on both end
    • One-tab usage
    Incentivized
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    SkuVault
    • MASSIVE increase in inventory accuracy
    • We are now able to hire temps to help with work overflow
    • Having a price break when you hit so many licenses has been great since we use to many
    Incentivized
    Read full review
    ScreenShots

    SkuVault Screenshots

    Screenshot of SkuVault Quality ControlScreenshot of SkuVault Warehouse ReportScreenshot of SkuVault Replenishment Report