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Skuvault, best place put that gem of an inventory
September 25, 2019

Skuvault, best place put that gem of an inventory

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SkuVault

SkuVault is currently being used to manage the inventory for both our brick and mortar retail store, as well as all of the inventory in the warehouse for online sales. The issues addressed include but aren't limited to the current inventory counts and having a traceable history should have have an issues with an item that has no been received or currently misplaced.
  • Customer support are amazing. Very smart and quick to reply.
  • The reporting system has been amazing for ordering and monitoring sales over time,
  • The purchase orders have made a huge difference in the speed we can receive products
  • We are hoping they improve their cycle counting process, which I am told is in the works
  • A queue for how long uploads would take would be helpful for when theres a long wait
  • I would like to have a little bit more control over who has access to what portions, other than a blanket title
  • MASSIVE increase in inventory accuracy
  • We are now able to hire temps to help with work overflow
  • Having a price break when you hit so many licenses has been great since we use to many
One of the main reasons we got Skuvault for inventory control system was because the need to integrate it with BigCommerce. We chose to use this since it was able to provide many things we couldn't get out of BigCommerce alone. Such as sales reports, and a running history of items in the inventory so that it was far more accurate and able to easily sync with other such programs.
Their support has been MORE than amazing. I work with them quite often to work in ways to improve how we use our system and learning all about the new things that are coming. The support staff always does their best and usually we are able to find a solution to the issues. And if are unable to find it on the 1st try pass it up to a specialist who quickly works to help you solve it

Do you think SkuVault delivers good value for the price?

Yes

Are you happy with SkuVault's feature set?

Yes

Did SkuVault live up to sales and marketing promises?

Yes

Did implementation of SkuVault go as expected?

Yes

Would you buy SkuVault again?

Yes

We needed to figure out how to run both the retail store and the online system from the warehouse. With their help we were able to run 2 different "stores" from the same warehouse. With their assistance we were able to separate the two, and not have to worry about over selling an item or not being able to fulfill and order because it was place from the other location.