TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Channelscaler

    Score9 out of 10
    Mid-Size Companies (51-1,000 employees)
    Channelscaler is the product resulting from the combing of Allbound and Channel Mechanics. It is a cloud-based channel sales and marketing platform that allows organizations to give real-time access to sales enablement, marketing tools and resources in one mobile-friendly place.N/A

    MutualMind (discontinued)

    Score5.6 out of 10
    N/AMutualMind was an enterprise listening platform with engagement and publishing features and analytics, that is now discontinued after the company's acquisition in 2016.

    $1,000

    per month

    Pricing
    ChannelscalerMutualMind (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    ChannelscalerMutualMind (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    ChannelscalerMutualMind (discontinued)
    Considered Both Products
    Channelscaler
    No answer on this topic
    Discontinued Products
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    16 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    15 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    16 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    14 Answers
    No answers on this topic
    Implementation went as expected
    93%
    Implementation went as expected
    13 Answers
    No answers on this topic
    Best Alternatives
    ChannelscalerMutualMind (discontinued)
    Small Businesses
    No answers on this topic
    Mention
    Score8 out of 10
    Medium-sized Companies
    No answers on this topic
    Mention
    Score8 out of 10
    Enterprises
    No answers on this topic
    Social Suite by Reputation.com
    Score9.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ChannelscalerMutualMind (discontinued)
    Likelihood to Recommend
    8.9
    (16 ratings)
    7.3
    (1 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    8.2
    (1 ratings)
    Usability
    10.0
    (1 ratings)
    6.4
    (1 ratings)
    Availability
    -
    (0 ratings)
    7.3
    (1 ratings)
    Performance
    -
    (0 ratings)
    7.3
    (1 ratings)
    Support Rating
    10.0
    (4 ratings)
    7.3
    (1 ratings)
    In-Person Training
    -
    (0 ratings)
    7.3
    (1 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    8.2
    (1 ratings)
    User Testimonials
    ChannelscalerMutualMind (discontinued)
    Likelihood to Recommend
    Channelscaler
    Allbound is a sleek solution that neatly organizes data. Clearly presents useful instructional content. The slowness of the CRM connection is a problem. When it comes to reaching out to our worldwide network of channel partners, we turn on Allbound to streamline our communication and sales enablement efforts. Our reseller partners may use this central hub to register new deals, stay up to speed on product changes, and have access to all relevant product information.
    Incentivized
    Read full review
    Discontinued Products
    No answers on this topic
    Pros
    Channelscaler
    • Content Management including sales & marketing resources, calendar items, distributor and partner communications, and news for partners
    • Deal registration and MDF management--providing an easy to use system for partners and Cambum administrators to enter and review requests.
    • Increasing partner engagement--providing an easy way to update the portal frequently keeps our partners coming back to see the latest and greatest resources and benefits
    Read full review
    Discontinued Products
    • MutualMind gives us a view into the reach of social content we produce on behalf of our advertisers and the engagement that content generates with shoppers.
    Read full review
    Cons
    Channelscaler
    • The fact that you can't make payouts to partners within the platform itself is super frustrating and that would be a huge improvement.
    • The ability to track clicks, page views, etc is not available like on other partner platforms like Tune, Impact, and Cake. It would be awesome to see that tracking data for the content being shared.
    • Having more integrations with platforms like Zuora which we use for payments would be great.
    Incentivized
    Read full review
    Discontinued Products
    • MutualMind gauges sentiment around social conversations but does so with the standard margin of error found in most social analytics products. The nature of human conversation makes it difficult for a machine to categorize sentiment with 100% accuracy. MutualMind gets sentiment right between 50% to 70% which is within acceptable industry averages for this type of product. With additional tuning (which MutualMind provides) the accuracy levels will increase.
    Read full review
    Likelihood to Renew
    Channelscaler
    Allbound is so easy to use as an administrator and provides human support and a resource for its customers to learn about the features and tools available. Our partners consistently provide feedback to us about how much they absolutely love our partner portal, which Allbound provides the structure and functionality to allow us to over amazing things to thousands of partner globally. Almost every person who provides feedback says some iteration of "this is the best partner portal i've ever used."
    Read full review
    Discontinued Products
    Reliability and flexibility (MutualMind's willingness to jointly produce new functionality)
    Read full review
    Usability
    Channelscaler
    It is by far the easiest system to administrator that I have either had experience doing or demoed from other vendors. No coding skills needed. Simple interfaces for everything. And the Allbound University and live support are great!
    Read full review
    Discontinued Products
    As a company that's only 3 years old, MutualMind's toolset is quite usable but it could use some tweaks in the user interface, which they are constantly working on.
    Read full review
    Reliability and Availability
    Channelscaler
    No answers on this topic
    Discontinued Products
    During a recent upgrade period, MutualMind had a small window of unavailability. I am confident they have addressed the root cause and do not foresee any future issues.
    Read full review
    Performance
    Channelscaler
    No answers on this topic
    Discontinued Products
    The product's performance has improved greatly in the last year and we anticipate seeing additional improvements in coming months based no planned infrastructure changes.
    Read full review
    Support Rating
    Channelscaler
    Allbound has a support team that is easy to contact right through the PRM interface. Additionally, we have a dedicated account manager and development team who are super responsive and helpful. Allbound has a ticketing system for support as well, which keeps you up to date on status of your support requests.
    Read full review
    Discontinued Products
    MutualMind has always been quick to address any issues or questions we have.
    Read full review
    Implementation Rating
    Channelscaler
    Regular meetings, lots of UAT, quick responses, and adherence to our timeline made implementation a breeze -- even though we had some really complex processes we needed to support.
    Read full review
    Discontinued Products
    Not really...MutualMind was very professional and helped with all stages of our setup and implementation.
    Read full review
    Alternatives Considered
    Channelscaler
    They are different in the sense that Allbound allows you to loop in different parners to a degree that HubSpot doesn't outside smaller extensions and portals. More visbility into interactions with HubSpot, but it's truly built for marketing vs a sales forward/partnership management tool.Extensions from Allbound into Google could be helpful
    Incentivized
    Read full review
    Discontinued Products
    As mentioned before, Radian6 and Sysomos Heartbeat.
    Read full review
    Return on Investment
    Channelscaler
    • The sharing of knowledge has a positive effect on the partners who benefit from it.
    • Our smaller partners are now able to conduct their own campaigns with the help of our Campaigns in a Box, freeing us to concentrate on our larger clients.
    • Our latest products can all be better explained with the aid of our learning tracks.
    Incentivized
    Read full review
    Discontinued Products
    • By showing increases in engagement and share of voice (defined as the amount of content generated for our advertisers versus the amount of content generated for their competitors over time) we are able to correlate content to incremental sales data provided by our advertisers.
    Read full review
    ScreenShots