What users are saying about

Chanty vs Hiver

Chanty
2 Ratings
Hiver
5 Ratings

Chanty

2 Ratings
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Score 7 out of 100

Based on 2 reviews and ratings

Hiver

5 Ratings
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Score 9.8 out of 100

Based on 5 reviews and ratings

Likelihood to Recommend

Chanty

Chanty is very good for networking messaging and low level collaboration between peers and colleagues. It's not great for video or voice calls or whiteboarding or file sharing.

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Marc Duke | TrustRadius Reviewer
Marc Duke
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Hiver

Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.

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Anonymous | TrustRadius Reviewer
Verified User
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Feature Rating Comparison

Project Management

Chanty
4.0
Hiver
—
Task Management
Chanty
3.0
Hiver
—
Search
Chanty
5.0
Hiver
—

Communication

Chanty
8.0
Hiver
—
Chat
Chanty
8.0
Hiver
—
Notifications
Chanty
9.0
Hiver
—
Discussions
Chanty
7.0
Hiver
—

Incident and problem management

Chanty
—
Hiver
8.9
Organize and prioritize service tickets
Chanty
—
Hiver
8.7
Ticket creation and submission
Chanty
—
Hiver
9.1
Ticket response
Chanty
—
Hiver
9.1

Multi-Channel Help

Chanty
—
Hiver
9.1
Email support
Chanty
—
Hiver
9.1

Pros

Chanty

  • Notifications
  • App loading speed

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Marc Duke | TrustRadius Reviewer
Marc Duke
View all 1 answers on this topic

Hiver

  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!

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Megan Shorter | TrustRadius Reviewer
Megan Shorter
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Cons

Chanty

  • Ability to call group members
  • Ability to video members

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Marc Duke | TrustRadius Reviewer
Marc Duke
View all 1 answers on this topic

Hiver

  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.

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Anonymous | TrustRadius Reviewer
Verified User
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Support Rating

Chanty

Chanty 7.0
Based on 1 answer
I have been sent quite a few emails about functionality and support on a pretty regular basis, which is great. I have not had any need to contact support as the platform is pretty simple to use, it was easy to download and install and I have not encountered any bugs or other issues so far.

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Marc Duke | TrustRadius Reviewer
Marc Duke
View all 1 answers on this topic

Hiver

No score
No answers yet
No answers on this topic

Alternatives Considered

Chanty

In terms of file sharing and speed of collaboration, I find that Slack is quicker and integration into Google Drive is very handy when it comes to working on documents, I have not seen Chanty do this. As for video Google Hangouts is as simple as it gets; again, I have not seen anything from Chanty in this area. I have also looked at and use https://guild.co/ which is much easier messaging and collaboration wise. The app and notification for Chanty is pretty good but it's loading time is slower compared to Slack and WhatsApp.

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Marc Duke | TrustRadius Reviewer
Marc Duke
View all 1 answers on this topic

Hiver

Hiver was the only option we looked at. There didn't appear to be many alternatives in the market

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Megan Shorter | TrustRadius Reviewer
Megan Shorter
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Return on Investment

Chanty

  • Increased visibility
  • Increased opportunities

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Marc Duke | TrustRadius Reviewer
Marc Duke
View all 1 answers on this topic

Hiver

  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.

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Anonymous | TrustRadius Reviewer
Verified User
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Screenshots

Pricing Details

Chanty

General

Free Trial
—
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3*

* per user, per month

Chanty Editions & Modules

—
Additional Pricing Details
Chanty Free plan is for teams with up to 10 members. Chanty Business plan, starts at $3 per user, per month and delivers additional features and unlimited members.

Hiver

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hiver Editions & Modules

Edition
PLUS PLAN$14.001
PREMIUM PLAN$22.001
ENTERPRISE PLAN$34.001
  1. /user/month
Additional Pricing Details
—

Rating Summary

Likelihood to Recommend

Chanty
7.0
Hiver
10.0

Support Rating

Chanty
7.0
Hiver
—

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