2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 2 reviews and ratings
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.1 out of 100
Based on 10 reviews and ratings
Feature Set Ratings
Project Management
4.0
Chanty
40%
Hiver
Feature Set Not Supported
N/A
Chanty ranks higher in 2/2 features
Chanty ranks higher in 2/2 features
Task Management
3.0
30%
1 Rating
N/A
0 Ratings
Search
5.0
50%
1 Rating
N/A
0 Ratings
Communication
8.0
Chanty
80%
Hiver
Feature Set Not Supported
N/A
Chanty ranks higher in 3/3 features
Chanty ranks higher in 3/3 features
Chat
8.0
80%
1 Rating
N/A
0 Ratings
Notifications
9.0
90%
1 Rating
N/A
0 Ratings
Discussions
7.0
70%
1 Rating
N/A
0 Ratings
Incident and problem management
Chanty
Feature Set Not Supported
N/A
3.0
Hiver
30%
Hiver ranks higher in 3/3 features
Hiver ranks higher in 3/3 features
Organize and prioritize service tickets
N/A
0 Ratings
2.4
24%
3 Ratings
Ticket creation and submission
N/A
0 Ratings
3.2
32%
3 Ratings
Ticket response
N/A
0 Ratings
3.2
32%
3 Ratings
Multi-Channel Help
Chanty
Feature Set Not Supported
N/A
4.1
Hiver
41%
Hiver ranks higher in 1/1 features
Hiver ranks higher in 1/1 features
Email support
N/A
0 Ratings
4.1
41%
3 Ratings
Attribute Ratings
- Chanty is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
7.0
Chanty
70%
1 Rating
2.6
Hiver
26%
3 Ratings
Usability
Chanty
N/A
0 Ratings
3.0
Hiver
30%
1 Rating
Support Rating
7.0
Chanty
70%
2 Ratings
4.0
Hiver
40%
1 Rating
Likelihood to Recommend
Chanty
Chanty is very good for networking messaging and low level collaboration between peers and colleagues. It's not great for video or voice calls or whiteboarding or file sharing.
Marketing Consultant
Marc Duke ConsultingMarketing and Advertising, 1-10 employees
Hiver
Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.

Verified User
Professional in Professional Services
Financial Services Company, 11-50 employeesPros
Chanty
- Notifications
- App loading speed
Marketing Consultant
Marc Duke ConsultingMarketing and Advertising, 1-10 employees
Hiver
- It's easy to set up, and manage ongoing.
- The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
- It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
Managing Director
People Medical Consulting Pty LtdStaffing & Recruiting, 1-10 employees
Cons
Chanty
- Ability to call group members
- Ability to video members
Marketing Consultant
Marc Duke ConsultingMarketing and Advertising, 1-10 employees
Hiver
- There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.

Verified User
Professional in Professional Services
Financial Services Company, 11-50 employeesPricing Details
Chanty
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3
Starting Price
—Chanty Editions & Modules
—
Additional Pricing Details
Chanty Free plan is for teams with up to 10 members. Chanty Business plan, starts at $3 per user, per month and delivers additional features and unlimited members.Hiver
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$14 /user/month
Hiver Editions & Modules
Edition
PLUS PLAN | $14.001 |
---|---|
PREMIUM PLAN | $22.001 |
ENTERPRISE PLAN | $34.001 |
- /user/month
Additional Pricing Details
—Usability
Chanty
No score
No answers yet
No answers on this topic
Hiver
Hiver 3.0
Based on 1 answer
Easy to use

Verified User
Manager in Other
Retail Company, 11-50 employeesSupport Rating
Chanty
Chanty 7.0
Based on 2 answers
I have been sent quite a few emails about functionality and support on a pretty regular basis, which is great. I have not had any need to contact support as the platform is pretty simple to use, it was easy to download and install and I have not encountered any bugs or other issues so far.
Marketing Consultant
Marc Duke ConsultingMarketing and Advertising, 1-10 employees
Hiver
Hiver 4.0
Based on 1 answer
Support is there, can be slow at times.

Verified User
Manager in Other
Retail Company, 11-50 employeesAlternatives Considered
Chanty
In terms of file sharing and speed of collaboration, I find that Slack is quicker and integration into Google Drive is very handy when it comes to working on documents, I have not seen Chanty do this. As for video Google Hangouts is as simple as it gets; again, I have not seen anything from Chanty in this area. I have also looked at and use https://guild.co/ which is much easier messaging and collaboration wise. The app and notification for Chanty is pretty good but it's loading time is slower compared to Slack and WhatsApp.
Marketing Consultant
Marc Duke ConsultingMarketing and Advertising, 1-10 employees
Hiver
Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
Managing Director
People Medical Consulting Pty LtdStaffing & Recruiting, 1-10 employees
Return on Investment
Chanty
- Increased visibility
- Increased opportunities
Marketing Consultant
Marc Duke ConsultingMarketing and Advertising, 1-10 employees
Hiver
- Hiver has increased the efficiency by which we address emailed questions and concerns.
- Hiver increases transparency between team members.
- Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.

Verified User
Professional in Professional Services
Financial Services Company, 11-50 employees