What users are saying about
2 Ratings
10 Ratings
2 Ratings
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Score 7 out of 100
10 Ratings
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Score 7.1 out of 100

Feature Set Ratings

    Project Management

    4.0

    Chanty

    40%

    Hiver

    Feature Set Not Supported
    N/A
    Chanty ranks higher in 2/2 features

    Task Management

    3.0
    30%
    1 Rating
    N/A
    0 Ratings

    Search

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Communication

    8.0

    Chanty

    80%

    Hiver

    Feature Set Not Supported
    N/A
    Chanty ranks higher in 3/3 features

    Chat

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Notifications

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Discussions

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Incident and problem management

    Chanty

    Feature Set Not Supported
    N/A
    3.0

    Hiver

    30%
    Hiver ranks higher in 3/3 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    2.4
    24%
    3 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    3.2
    32%
    3 Ratings

    Ticket response

    N/A
    0 Ratings
    3.2
    32%
    3 Ratings

    Multi-Channel Help

    Chanty

    Feature Set Not Supported
    N/A
    4.1

    Hiver

    41%
    Hiver ranks higher in 1/1 features

    Email support

    N/A
    0 Ratings
    4.1
    41%
    3 Ratings

    Attribute Ratings

    • Chanty is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    7.0

    Chanty

    70%
    1 Rating
    2.6

    Hiver

    26%
    3 Ratings

    Usability

    Chanty

    N/A
    0 Ratings
    3.0

    Hiver

    30%
    1 Rating

    Support Rating

    7.0

    Chanty

    70%
    2 Ratings
    4.0

    Hiver

    40%
    1 Rating

    Likelihood to Recommend

    Chanty

    Chanty is very good for networking messaging and low level collaboration between peers and colleagues. It's not great for video or voice calls or whiteboarding or file sharing.
    Marc Duke | TrustRadius Reviewer

    Hiver

    Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
    Anonymous | TrustRadius Reviewer

    Pros

    Chanty

    • Notifications
    • App loading speed
    Marc Duke | TrustRadius Reviewer

    Hiver

    • It's easy to set up, and manage ongoing.
    • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
    • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
    Megan Shorter | TrustRadius Reviewer

    Cons

    Chanty

    • Ability to call group members
    • Ability to video members
    Marc Duke | TrustRadius Reviewer

    Hiver

    • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Chanty

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional
    $3

    Starting Price

    Chanty Editions & Modules

    Additional Pricing Details
    Chanty Free plan is for teams with up to 10 members. Chanty Business plan, starts at $3 per user, per month and delivers additional features and unlimited members.

    Hiver

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $14 /user/month

    Hiver Editions & Modules

    Edition
    PLUS PLAN$14.001
    PREMIUM PLAN$22.001
    ENTERPRISE PLAN$34.001
    1. /user/month
    Additional Pricing Details

    Usability

    Chanty

    No score
    No answers yet
    No answers on this topic

    Hiver

    Hiver 3.0
    Based on 1 answer
    Easy to use
    Anonymous | TrustRadius Reviewer

    Support Rating

    Chanty

    Chanty 7.0
    Based on 2 answers
    I have been sent quite a few emails about functionality and support on a pretty regular basis, which is great. I have not had any need to contact support as the platform is pretty simple to use, it was easy to download and install and I have not encountered any bugs or other issues so far.
    Marc Duke | TrustRadius Reviewer

    Hiver

    Hiver 4.0
    Based on 1 answer
    Support is there, can be slow at times.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Chanty

    In terms of file sharing and speed of collaboration, I find that Slack is quicker and integration into Google Drive is very handy when it comes to working on documents, I have not seen Chanty do this. As for video Google Hangouts is as simple as it gets; again, I have not seen anything from Chanty in this area. I have also looked at and use https://guild.co/ which is much easier messaging and collaboration wise. The app and notification for Chanty is pretty good but it's loading time is slower compared to Slack and WhatsApp.
    Marc Duke | TrustRadius Reviewer

    Hiver

    Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
    Megan Shorter | TrustRadius Reviewer

    Return on Investment

    Chanty

    • Increased visibility
    • Increased opportunities
    Marc Duke | TrustRadius Reviewer

    Hiver

    • Hiver has increased the efficiency by which we address emailed questions and concerns.
    • Hiver increases transparency between team members.
    • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
    Anonymous | TrustRadius Reviewer

    Screenshots

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