ChargeOver vs. sticky.io

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ChargeOver
Score 10.0 out of 10
N/A
ChargeOver is a subscription and recurring billing software solution with built-in invoicing and reporting.N/A
sticky.io
Score 9.0 out of 10
N/A
sticky.io (formerly LimeLight), headquartered in San Francisco, offers their subscription business management platform supporting ecommerce transactions and recurring billing along with customer management, payment gateway, and fraud protected transacting.N/A
Pricing
ChargeOversticky.io
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ChargeOversticky.io
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
ChargeOversticky.io
Small Businesses
Sage Intacct
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Score 8.8 out of 10
Sage Intacct
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Score 8.8 out of 10
Medium-sized Companies
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Score 8.8 out of 10
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Score 8.8 out of 10
Enterprises
Oracle Cloud ERP
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Score 8.7 out of 10
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All AlternativesView all alternativesView all alternatives
User Ratings
ChargeOversticky.io
Likelihood to Recommend
10.0
(3 ratings)
10.0
(1 ratings)
User Testimonials
ChargeOversticky.io
Likelihood to Recommend
ChargeOver
It's good for anyone who has customers, in my opinion. Whether you keep track of subscriptions, or just have one-time only invoices, it's just a wonderful way to keep track of everything in an organized way.
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LimeLight
Lime Light CRM was built specifically for online marketers, helping them to manage their online sales, contacts, orders, and payments. The software combines a number of features and 3rd party provider integrations to offer the ability to store customer data, build online eCommerce campaigns, create sales reports, and automate order management activities, as well as track, store and report on affiliate data.
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Pros
ChargeOver
  • Extremely flexible billing structures, documents, and emails.
  • Integration with many popular credit card and ACH gateways.
  • Quick and easy to integrate with our sales tax and accounting systems.
  • Cost-effective
  • Developer friendly
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LimeLight
  • For an easy to learn CRM this would be it, you can fully train someone on Limelight in less than a few days
  • It allows for various wildcard searches to be performed in different fields, which speeds up productivity and requires less request to repeat information to locate accounts while speaking to clients.
  • The CRM holds multiple user accounts and products, and shows failed attempts to purchase and gives reason codes for why the purchase was not successful. Allows for different views to review client accounts.
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Cons
ChargeOver
  • They need the site to be mobile friendly or to develop an app. If I don't use Chrome and remember to view as desktop site, it loses much of its functionality.
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LimeLight
  • Note taking can be a hassle, when writing notes there is not a separate tab, or dedicated area which allows for multiple users to leave notes for future users, or administrators to reference regarding actions made to the account, users must search per line item to view notes, or go to a different view to see all notes which is still per line item as you toggle through the notes
  • If the client has been with the product for several months or years it is a lot of notes you have to reference through which hurts productivity and creates longer calls. A huge con is when you are canceling out a user account, or if you are changing a recurring date if the user clicks the back button after the tasks completes refreshing the webpage to reflect the new dates, the new changes will go undone and revert back to the original data as if no changes were made resulting in user error. The client continues to be billed and discounts continue to apply.
  • The CRM needs to fix this to prompt "Do you want to undo discount/date change/cancellation?" if the back button is clicked to eliminate user error based on the software limitations. Features which can be customized to automatically perform after actions are done on an account need a function to allow for agents to resend emails if the user did not get them. If automatic emails go to users canceling and they did not get it you have to restart the product then cancel it again to have another automatic email sent to the client/customer or manually send an email. For refunds, if the automatic email did not go out you have to manually send out the email which is time-consuming allocating to another agent or for the current agent. There is a need for an upgrade which allows that after an automatic email has been sent a button will appear which says "resend cancellation" "resend refund" this should also be true if the user inputted the email wrong and it was only noticed by agent after the automatic email was sent and the agent needs to update the email for the client/customer to be able to receive the email at the correct address.
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Alternatives Considered
ChargeOver
I think ChargeOver is more flexible than any of its competitors. Our business involves both subscription and one-time billing, and most billing systems excel at only one or the other. ChargeOver is also at a great price point with its billing based on a number of customers. We are also able to realize low-cost ACH payments through their gateway integrations when their competitors only provide access to high-cost providers.
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LimeLight
No answers on this topic
Return on Investment
ChargeOver
  • Our billing is now much more linear, much more organized, and much easier to locate information now that we've been using them.
  • People in other departments can easily navigate the system without training and find what they're looking for.
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LimeLight
  • Customizable Reporting
  • Automatic Reminders
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ScreenShots