What users are saying about
3 Ratings
3 Ratings
3 Ratings
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Score 8 out of 100
3 Ratings
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Score 7 out of 100

Feature Set Ratings

    Incident and problem management

    7.5

    Chat2Desk

    75%

    Soffront CRM

    Feature Set Not Supported
    N/A
    Chat2Desk ranks higher in 6/6 features

    Organize and prioritize service tickets

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Expert directory

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Subscription-based notifications

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    ITSM collaboration and documentation

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Ticket creation and submission

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Ticket response

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Self Help Community

    8.0

    Chat2Desk

    80%

    Soffront CRM

    Feature Set Not Supported
    N/A
    Chat2Desk ranks higher in 2/2 features

    External knowledge base

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Internal knowledge base

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Multi-Channel Help

    8.0

    Chat2Desk

    80%

    Soffront CRM

    Feature Set Not Supported
    N/A
    Chat2Desk ranks higher in 5/5 features

    Customer portal

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    IVR

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Social integration

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Email support

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Help Desk CRM integration

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Sales Force Automation

    Chat2Desk

    Feature Set Not Supported
    N/A
    7.8

    Soffront CRM

    78%
    Soffront CRM ranks higher in 4/4 features

    Customer data management / contact management

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Workflow management

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Territory management

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Channel / partner relationship management

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Customer Service & Support

    Chat2Desk

    Feature Set Not Supported
    N/A
    5.0

    Soffront CRM

    50%
    Soffront CRM ranks higher in 2/2 features

    Case management

    N/A
    0 Ratings
    5.0
    50%
    2 Ratings

    Help desk management

    N/A
    0 Ratings
    5.0
    50%
    2 Ratings

    Marketing Automation

    Chat2Desk

    Feature Set Not Supported
    N/A
    9.5

    Soffront CRM

    95%
    Soffront CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Email marketing

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    CRM Project Management

    Chat2Desk

    Feature Set Not Supported
    N/A
    6.1

    Soffront CRM

    61%
    Soffront CRM ranks higher in 2/2 features

    Task management

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Reporting

    N/A
    0 Ratings
    4.0
    40%
    2 Ratings

    CRM Reporting & Analytics

    Chat2Desk

    Feature Set Not Supported
    N/A
    4.7

    Soffront CRM

    47%
    Soffront CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    4.0
    40%
    2 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Customizable reports

    N/A
    0 Ratings
    4.0
    40%
    2 Ratings

    Customization

    Chat2Desk

    Feature Set Not Supported
    N/A
    7.0

    Soffront CRM

    70%
    Soffront CRM ranks higher in 1/1 features

    Custom fields

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Security

    Chat2Desk

    Feature Set Not Supported
    N/A
    7.0

    Soffront CRM

    70%
    Soffront CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Social CRM

    Chat2Desk

    Feature Set Not Supported
    N/A
    6.0

    Soffront CRM

    60%
    Soffront CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Social engagement

    N/A
    0 Ratings
    5.0
    50%
    2 Ratings

    Platform

    Chat2Desk

    Feature Set Not Supported
    N/A
    7.0

    Soffront CRM

    70%
    Soffront CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Attribute Ratings

    • Chat2Desk is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    Chat2Desk

    80%
    1 Rating
    7.0

    Soffront CRM

    70%
    2 Ratings

    Usability

    Chat2Desk

    N/A
    0 Ratings
    8.0

    Soffront CRM

    80%
    1 Rating

    Support Rating

    Chat2Desk

    N/A
    0 Ratings
    7.0

    Soffront CRM

    70%
    1 Rating

    Likelihood to Recommend

    Chat2Desk

    It is one of the best tools which links messenger on the desk application for easy interaction with customers and sort out their issues or queries. It is highly successful and helpful for small and mid-size firms to handle after-sales service. We have deployed the application one year ago and it has improved our efficiency
    Read full review

    Soffront

    Lead generation and follow-up with sales are well suited. Social media integration and reporting/dashboards for insights can be improved.
    Read full review

    Pros

    Chat2Desk

    • It is easy to use and the interface is simple
    • Any Messenger user can easily adapt to it
    • Helpful in easy interaction with customers throughout the day
    Read full review

    Soffront

    • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
    • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
    • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
    Read full review

    Cons

    Chat2Desk

    • It lags at times and needs an update on the application
    • Customer support is not so good and requires some improvement. I required it once only but had to chase so many times to get in touch.
    Read full review

    Soffront

    • Reporting
    • Loyalty features
    • Social media integration
    Read full review

    Pricing Details

    Chat2Desk

    Starting Price

    $0

    Editions & Modules

    Chat2Desk editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Soffront CRM

      Starting Price

      $20 per month

      Editions & Modules

      Soffront CRM editions and modules pricing
      EditionModules
      1,000 Emails$4.001
      5,000 Emails$15.002
      10,000 Emails$25.003

      Footnotes

      1. per month
      2. per month
      3. per month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      Chat2Desk

      No answers on this topic

      Soffront

      Intuitive UI. Responsive. Features can be accessed very easily. Not a lot of big white spaces between fields and buttons. Straightforward.
      Read full review

      Support Rating

      Chat2Desk

      No answers on this topic

      Soffront

      Reaction times and relationship with vendor is very good. Good answers and solutions to problems/issues logged.
      Read full review

      Alternatives Considered

      Chat2Desk

      No answers on this topic

      Soffront

      Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.
      Read full review

      Return on Investment

      Chat2Desk

      • It has improved our interaction with out customers.
      • Many clients can be managed easily without anyone getting missed from our records
      Read full review

      Soffront

      • The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
      • The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
      Read full review

      Screenshots

      Add comparison