What users are saying about
4 Ratings
1 Rating
4 Ratings
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Score 7.6 out of 100
1 Rating
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Score 7.3 out of 100

Likelihood to Recommend

Chat2Desk

It is one of the best tools which links messenger on the desk application for easy interaction with customers and sort out their issues or queries.It is highly successful and helpful for small and mid-size firms to handle after-sales service. We have deployed the application one year ago and it has improved our efficiency
Tanika Chhabra | TrustRadius Reviewer

Soffront CRM

This is a basic CRM tool like many of the others. I would imagine that this would be well suited for large enterprises due to its ability to double as a task manager, and smaller soloprenuer operations because it is expansive and can do so many things in one place. Overall if you are in business you should be using a CRM and this one is a good one to use.
Andrew Van Horn | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Chat2Desk
7.5
Soffront CRM
Organize and prioritize service tickets
Chat2Desk
8.0
Soffront CRM
Expert directory
Chat2Desk
7.0
Soffront CRM
Subscription-based notifications
Chat2Desk
9.0
Soffront CRM
ITSM collaboration and documentation
Chat2Desk
7.0
Soffront CRM
Ticket creation and submission
Chat2Desk
8.0
Soffront CRM
Ticket response
Chat2Desk
6.0
Soffront CRM

Self Help Community

Chat2Desk
8.0
Soffront CRM
External knowledge base
Chat2Desk
8.0
Soffront CRM
Internal knowledge base
Chat2Desk
8.0
Soffront CRM

Multi-Channel Help

Chat2Desk
8.0
Soffront CRM
Customer portal
Chat2Desk
8.0
Soffront CRM
IVR
Chat2Desk
9.0
Soffront CRM
Social integration
Chat2Desk
8.0
Soffront CRM
Email support
Chat2Desk
8.0
Soffront CRM
Help Desk CRM integration
Chat2Desk
7.0
Soffront CRM

Sales Force Automation

Chat2Desk
Soffront CRM
7.7
Customer data management / contact management
Chat2Desk
Soffront CRM
8.2
Workflow management
Chat2Desk
Soffront CRM
7.3
Territory management
Chat2Desk
Soffront CRM
7.3
Channel / partner relationship management
Chat2Desk
Soffront CRM
8.2

Customer Service & Support

Chat2Desk
Soffront CRM
7.3
Case management
Chat2Desk
Soffront CRM
7.3
Help desk management
Chat2Desk
Soffront CRM
7.3

Marketing Automation

Chat2Desk
Soffront CRM
8.6
Lead management
Chat2Desk
Soffront CRM
8.2
Email marketing
Chat2Desk
Soffront CRM
9.1

CRM Project Management

Chat2Desk
Soffront CRM
7.7
Task management
Chat2Desk
Soffront CRM
8.2
Reporting
Chat2Desk
Soffront CRM
7.3

CRM Reporting & Analytics

Chat2Desk
Soffront CRM
8.2
Forecasting
Chat2Desk
Soffront CRM
7.3
Pipeline visualization
Chat2Desk
Soffront CRM
8.2
Customizable reports
Chat2Desk
Soffront CRM
9.1

Customization

Chat2Desk
Soffront CRM
9.1
Custom fields
Chat2Desk
Soffront CRM
9.1

Security

Chat2Desk
Soffront CRM
7.3
Single sign-on capability
Chat2Desk
Soffront CRM
6.4
Role-based user permissions
Chat2Desk
Soffront CRM
8.2

Social CRM

Chat2Desk
Soffront CRM
5.9
Social data
Chat2Desk
Soffront CRM
6.4
Social engagement
Chat2Desk
Soffront CRM
5.5

Platform

Chat2Desk
Soffront CRM
5.5
Mobile access
Chat2Desk
Soffront CRM
5.5

Pros

Chat2Desk

  • It is easy to use and the interface is simple
  • Any Messenger user can easily adapt to it
  • Helpful in easy interaction with customers throughout the day
Tanika Chhabra | TrustRadius Reviewer

Soffront CRM

  • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
  • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
  • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
Andrew Van Horn | TrustRadius Reviewer

Cons

Chat2Desk

  • It lags at times and needs an update on the application
  • Customer support is not so good and requires some improvement. I required it once only but had to chase so many times to get in touch.
Tanika Chhabra | TrustRadius Reviewer

Soffront CRM

  • I do not like the log-in page. Whenever I go the Soffront site I get a pop-up asking me not to leave. It is a bit pushy when all I want to do is log into my account.
  • The social media integration feature they have is not particularly useful. There are other companies that do a far better job of posting to SM for me.
Andrew Van Horn | TrustRadius Reviewer

Alternatives Considered

Chat2Desk

No answers on this topic

Soffront CRM

Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.
Andrew Van Horn | TrustRadius Reviewer

Return on Investment

Chat2Desk

  • It has improved our interaction with out customers.
  • Many clients can be managed easily without anyone getting missed from our records
Tanika Chhabra | TrustRadius Reviewer

Soffront CRM

  • The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
  • The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
Andrew Van Horn | TrustRadius Reviewer

Screenshots

Pricing Details

Chat2Desk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Chat2Desk Editions & Modules

Additional Pricing Details

Soffront CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Soffront CRM Editions & Modules

Edition
1,000 Emails$4.001
5,000 Emails$15.001
10,000 Emails$25.001
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Chat2Desk
8.0
Soffront CRM
7.3

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