Chat2Desk

Chat2Desk Reviews

Do you work for this company? Learn how we help vendors

Ratings and Reviews
(1-1 of 4)

Companies can't remove reviews or game the system. Here's why
Tanika Chhabra | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
It is easy to use on a desktop, provides support to customers for sales, and helps in easy coordination with customers. It can be used with various messengers, such as WhatsApp, Telegram, Facebook Messenger, and Instagram, etc. and it is very easy to solve queries of our clients at the click of a mouse.
  • It is easy to use and the interface is simple
  • Any Messenger user can easily adapt to it
  • Helpful in easy interaction with customers throughout the day
  • It lags at times and needs an update on the application
  • Customer support is not so good and requires some improvement. I required it once only but had to chase so many times to get in touch.
It is one of the best tools which links messenger on the desk application for easy interaction with customers and sort out their issues or queries.
It is highly successful and helpful for small and mid-size firms to handle after-sales service. We have deployed the application one year ago and it has improved our efficiency

Chat2Desk Scorecard Summary

Feature Scorecard Summary

Incident and problem management (6)
75%
7.5
Organize and prioritize service tickets (1)
80%
8.0
Expert directory (1)
70%
7.0
Subscription-based notifications (1)
90%
9.0
ITSM collaboration and documentation (1)
70%
7.0
Ticket creation and submission (1)
80%
8.0
Ticket response (1)
60%
6.0
Self Help Community (2)
80%
8.0
External knowledge base (1)
80%
8.0
Internal knowledge base (1)
80%
8.0
Multi-Channel Help (5)
80%
8.0
Customer portal (1)
80%
8.0
IVR (1)
90%
9.0
Social integration (1)
80%
8.0
Email support (1)
80%
8.0
Help Desk CRM integration (1)
70%
7.0

What is Chat2Desk?

Chat2Desk is an omnichannel helpdesk platform for sales and customer support via messengers. Connect WhatsApp Business API, Telegram, Facebook Messenger, Viber or widget with online chat to support clients 24/7.

Chat2Desk differentiators
Helpdesk tools:
  • Select role: operator/admin/supervisor;
  • Dashboards with reports;
  • Fast chat transfer;
  • Automatization: chat bots, scripts, auto replies, templates, tags and macros;
  • Mobile app to support customers;
  • Integration with CRM;
  • Self-service menu for clients.
Marketing tools:
  • Sales funnels;
  • Integration with analytics systems;
  • Widget with online chat on the website;
  • Mini landings for smartphones.
The service offers 24/7 tech support, knowledge base, free 7-days trial and demo.

Chat2Desk Screenshots

Chat2Desk Video

https://chat2desk.com/ In this video, we briefly describe the most interesting and useful features of our chat center. For additional questions please contact us at info@chat2desk.com or directly to our Telegram bot https://t.me/chat2deskbot

Chat2Desk Integrations

Chat2Desk Competitors

Chat2Desk Pricing

Chat2Desk Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)10%
Mid-Size Companies (51-500 employees)70%
Enterprises (more than 500 employees)20%

Chat2Desk Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish, Russian and etc.