ChatBeacon vs. Help.com

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ChatBeacon
Score 9.0 out of 10
N/A
ChatBeacon (formerly SightMax) is a live chat tool from SmartMax Software headquartered in Tulsa, Oklahoma.N/A
Help.com
Score 10.0 out of 10
N/A
Help.com is a cloud-base live chat solution. The vendor says its in-depth reporting gives businesses an inside look at what is driving their customer experience. This solution includes custom on-boarding and training as well as a custom built chat box widget that is designed around the user’s brand.
$80
per simultaneous active user
Pricing
ChatBeaconHelp.com
Editions & Modules
No answers on this topic
Help.com Chat
$80 per month
per simultaneous active user
Offerings
Pricing Offerings
ChatBeaconHelp.com
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsHelp.com Chat comes with unlimited logins and scales with your business.
More Pricing Information
Community Pulse
ChatBeaconHelp.com
Top Pros
Top Cons

No answers on this topic

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User Ratings
ChatBeaconHelp.com
Likelihood to Recommend
6.0
(1 ratings)
10.0
(1 ratings)
Support Rating
8.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
ChatBeaconHelp.com
Likelihood to Recommend
SmartMax Software
ChatBeacon is a decent choice for on-premises chat support, but the clunky agent UI sparks no joy. If your organization can use a cloud-based solution, there are plenty of other fish in the sea
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Help.com
Help.com is well suited for companies with sales and support departments who have the employee size to manage and respond to visitors chatting. I think a less appropriate scenario would be a company that does not have the employee size to manage the inbound chats as it makes it less valuable if you cannot interact quickly.
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Pros
SmartMax Software
  • Easy to install and configure.
  • Easy for customers to use.
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Help.com
  • User interface is clean and easy to navigate
  • Helpful support
  • Accurately captures information from the person you are chatting with
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Cons
SmartMax Software
  • ChatBeacon is just SightMax with a fresh coat of paint.
  • The entire agent UI is remarkably worse than SightMax.
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Help.com
  • Download chat transcripts easier
  • More pre-set responses
  • Canned responses
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Support Rating
SmartMax Software
Support is a strong point for ChatBeacon - their support team is small, but you definitely get white-glove service. Zero complaints about ChatBeacon support!
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Help.com
Help.com is easy to use, easy to train new employees to use, very helpful to clients and prospects, helps us generate revenue, resolve customer issues, and maintain a happy customer base. Being available at the convenience of your clients and prospects is necessary and Help.com helps make this possible without a struggle.
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Alternatives Considered
SmartMax Software
Before using SightMax (now ChatBeacon), we used AliveChat, which was an OK SaaS product, but the team operating the service would frequently restart the servers after maintenance and forget to start our instance back up. ChatBeacon(SightMax) as on-prem software eliminated this concern. We've been evaluating ChatBeacon vs. other products lately, and we really like how DeskPro stacks up vs. ChatBeacon - ChatBeacon is purely a chat product, and DeskPro does web chat/phone/email ticketing.
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Help.com

Help.com stacks up against competitors with their pricing, interface, features and support. I have used similar products in the past but Help.com is by far the best solution. I highly encourage you to use Help.com for your business and see for yourself why they are the best option for you.

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Return on Investment
SmartMax Software
  • Using website chat (often with an agent:customer ratio of up to 1:3 or more ) vs. phone support (with an agent ratio of 1:1) has greatly reduced support costs in every business unit.
  • Providing realtime feedback and links (vs. phone calls) has greatly improved the turnaround on the sales and customer inquiry processes.
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Help.com
  • Positive with inbound sales prospects
  • Positive with current client sales
  • Positive with customer support SLA
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ScreenShots

Help.com Screenshots

Screenshot of Agent InterfaceScreenshot of Reporting DashboardScreenshot of Real-Time Monitoring